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ACC suspended and need to pay - not even an AT&T customer.

I live in a completely different country - not even an American citizen. No idea what AT&T even was until I kept getting billing info from them. Am unable to fill out the fraud form as I need a security number - whatever that is??? This is the email I get sent. It doesn't have my name attache

Questions

 • Wireless Billing

125

7

0

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Stolen rewards card

Has anyone else had their $150 rewards stolen and used the very next day after it was issued?  Mine was issued on 10/26/21 and the very next day it was spent/stolen/used at Eden's Market in New Mexico and I am being told there is no way for them to replace the stolen card/money and that they can't e

Questions

 • AT&T Fiber Account

1.2K

40

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FRAUDULENT DATA OVERAGE CHARGES

I have been an AT&T customer since the Cingular Wireless merger and have almost always had some sort of data plan. Over the years as technology progressed and smart phones became the norm, the size of data plans also increased. I unfortunately didn't get the unlimited data plan when it was available

Questions

 • Data & Messaging Features, Internet Tethering

21.4K

86

0

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CPNI letter from AT&T

I received a letter on letterhead purportedly from AT&T informing me that "We recently determined that an unknown and unauthorized person gained access to the number of lines on your account" and referenced Customer Proprietary Network Information (CPNI). Is this a genuine letter from AT&T?

Questions

 • Account Features

3.1K

6

0

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Closed

expired Northlane debit card

I closed an ATT landline account a while ago, and some time later ATT sent me the refund on my unused negative balance in the form of a Northlane.com debit card. But I didn't really pay much attention to it. But when I went to activate it, it didn't work, and then I noticed it expired, valid through

Questions

 • AT&T Phone Account

4.2K

10

0

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HARASSMENT VIA TEXT MESSAGES

I am assaulted EVERY DAY by multiple phony text messages coming from nearby area code 469. HOW DO I STOP THEM?? I block the numbers as they come in, but there's always another number.

Questions

 • Data & Messaging Features, Internet Tethering

1.1K

20

0

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HBO Max subscription through AT&T has expired

As I've seen in this forum many of you have been experiencing the same error and endless loop of trying to login with your provider AT&T the past few days not been able to enjoy HBO Max. After 8 extremely long support calls to various departments and getting transferred numerous times getting no

Questions

 • HBO Max Login & Installation

51K

235

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Do not user AT&T. They are swindlers!

I used prepaid sim card before. And I didn't want to use it anymore. So, I went to store, and talk them to cancel the autopay.   The employee said that my autopay canceled. But it didn't. 1 weeks ago, my fee is paid automatically, so I'm really annoying. I went to store which got a mistake, but they

Questions

 • Wireless Account

128

1

0

0

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Charge pending expired

Got an email today about a charge that was pending had expired on my bank account from AT&T K006 9968 ESTOR for about $44. I recently preordered the Apple Watch series 5 Nike so I thought maybe something went wrong with the order but I talked to a rep and they said the order has been paid and is sti

Questions

 • Wireless Billing

426

3

0

0

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Enough with the Deceptive Pricing Practices

I have been with ATT for years (more than a decade) but I am biting the bullet and switching to T-Mobile at the end of this month. I have been duped one too many times on promises to provide credits, change plans, etc. In just the last couple of months I have over paid almost $300, promised credit

Questions

 • Wireless Billing

214

2

0

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Someone else is using my facetime

For the last few months, when my family members attempt to Facetime me, it is occasionally answered by a black woman (I am not a black woman). In some cases, family members have tried to Facetime me... I didn't get a notification of a missed Facetime and it didn't go through for them... then this pe

Questions

 • Device Features

139

2

0

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At&t account identity theft: how do I report it?

i want to know how report about identity theft about at&t account?

Questions

 • AT&T Fiber Equipment

88

3

0

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blocking a text spammer

I continually get spam texts. while I block/delete the numbers, they continue to send using another number. It's endless. I tried AT&T Support but they only offered Call Protect.  So I thought the Forum might have more/better suggestions.

Questions

 • Data & Messaging Features, Internet Tethering

564

5

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bought phone in another country and now its sim locked for some reason?

hi, i recently bought a phone online and when i went to set it up it said sim not supported talk to your carrier, i live in a different region and i bought the phone online and saw it was working perfectly bla bla and i got it and when i reset it right now this issue occurred and now i have a brand

Questions

 • Other Phones & Devices

135

10

0

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Fix Legitimate Company Showing Up as Robo/Scam

Hi I work for a legitimate company and we receive complaints from AT&T customers that our calls are sometimes showing up as scam or robo calls. Is there a way to clear this and prove that we are a legitimate company?

Questions

 • Account Features

81

1

0

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IRS or Federal Court house

Receiving strange voice mail calls claiming to be IRS and cant reach us by mail or they are from the Federal Court House. They have very strong accents and both numbers shows they are calling from VA, USA . Has anyone else receiving these types of calls?

Questions

 • Wireless Account

1.2K

10

0

0

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My wireless number does not show up as VALID--Stir/Shaken

My wireless number does not show up as VALID on other's phone when I call them. I have reached out to technical support and they haven't been of much help. The last representative suggested that I reach out to the fraud department but when I asked how I go about that I was provided with the link att

Questions

 • Account Features

60

1

0

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AT&T Help - Instructions for Trade-In Issues

@ATTHelp Can you please let the customers in this forum know what the appropriate course of action is when a customer sends a phone in to the Trade-In Department and the phones are either not received or are devalued for a reason that is refuted by documented evidence from the customer (e.g. crac

Questions

 • Phone & Device Upgrades

431

2

Accepted Solution

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Scam Phone Calls

Recently upgraded to iPhone XS and past week getting at least 100 calls a day from overseas International callers w spam messages or asking for account information or other information such as banking. I use AT&T Call Protect as per AT&T Tech Help but still calls coming in every hour. Upgraded appar

Questions

 • Apple

214

1

0

0

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Debt collector calling me for a 7 year old debt!?!

Good Morning, I received a letter from ERC this week claiming a debt owed to AT&T.  While the alleged debt owed is relatively small, $96.70, I am not about to pay a debt that isn't legitimate.  The debt collector said that this was a past due amount from 2012 (over 7 years ago). Since then, not only

Questions

 • Wireless Billing

194

4

0

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