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AT&T Internet and Email Security

Many of these attacks hide in plain site and can look like official communications from companies you use like AT&T or even Netflix. Check out our AT&T Internet & Email Security Resources below to learn how you can keep your online experience safe and resources you can use if your accoun

Questions

47K

25

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Possible fraudulent call involving 611

We have received two phone calls where the caller said they were from ATT, to let us know that two iPhones were ordered in Kissimmee, FL that they flagged as suspicious. They wanted me to tell them whether or not it was a valid purchase, which I did not.  When I questioned whether or not this

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651

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Door to door AT&T sales people -- is it a scam?

A group of people are on my street today going door to door to sell AT&T fiber. Two came to my door and chated for while and then proceeded to get a lot of info from me to see "if I qualified." They did not show badges but showed some AT&T advertising collateral and used an iPad. Later I got

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4.1K

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Prodigy Account being Closed due to version upgrade?

ve received two emails indication that my version needs to be updated. I feel this is phishing.  Am I correct?: Dear User,   Your Mail version is outdated. Failure to Upgrade to the newest AT&T/Yahoo Mail 18.5.2 now will result to a permanent

Questions

380

3

0

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Receiving many emails meant for someone else

I am not in the TO: field, but I am in this field: "X-Apparently-To: [email scrubbed]" . How can I put a stop to these messages? I am getting many every day for people I do not know. I can get the raw text of the email to show you.

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301

9

0

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Unlock screen not appearing after receiving code

We purchased a refurbished Samsung Galaxy S21 5G from a third party website. After realizing our phone needed to be unlocked by the previous carrier (AT&T) We received an unlock code and followed the steps to input said code. However, when powering the phone back on, there is no code input scree

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26

1

0

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Lewd texts

I am getting more and more lewd texts these day. What is AT&T doing about this?

Questions

599

5

0

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2020 Holiday Special for AT&T customers???

Recvieved a phone message telling me that old iPads are being handed out to make space for new Pro 2021 iPads. Is this a scam???

Questions

7.1K

17

0

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Network locked / Fraudulent device given

I am from India. I purchased an iPhone Xs last year for my personal use from a local vendor. The phone worked perfectly for a year and suddenly stopped working in May. The network is locked and I cannot use it besides as a dummy phone. While searching for the reason and after the visit to the Apple

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143

4

0

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I bought 2nd hand phone

Hellow community i bought the 2nd hand phone and unfortunately the phone is blacklisted and locked by at&t carrier I don’t now how can i use another sim card can somebody help me out to remove the blacklisted status that i will use another sim card in this phone than you

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39

6

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When will we get fiber internet

I would like to know when fiber internet will be on my street. There are people 2 streets over that currently have fiber internet. I am paying the same amount for 10m dsl that they are paying for 300m fiber. There seems to be no rush to get fiber to customers like myself.

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176

1

0

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Remove wireless account from myATT

This is absolutely ridiculous, I have spent over 4 hrs on the phone trying to get a wireless account removed from my online profile that I have ZERO association with. Nobody can help me because I do not have the passcode to the account and when I asked to just delete my online profile I was told tha

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41

3

0

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Problem with device being flagged for fraud

If my device is flagged for fraud, how can i get that fixed? if i purchase a new data plan will that fix anything? Ive had an issue with this phone for a while and im not sure what happened or how it happened as one day my data on my sim just stopped working.

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83

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HACK FROM AMERITECH

I RECEOVED A MESSAGE TODAY FROM MY CREDIT CARD DARK WEB SEARCHES. APPARENTLY AN EMAIL FROM AMERITECH HACKED MY PHONE NUMBER AND OTHER INFORMATION. THE EMAIL ADDRESS IS 5HIS HACK CAME FROM IS : Email [email scrubbed] ĤAS AMERITECH BEEN HACKED AGAIN.

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187

5

0

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Why is my IMEI blocked?

My name is Vínicius and I'm from Brazil, I've never left my country. I've had my current cell phone (UMIDIGI A9 PRO) for at least 3 years and it's never had any problems but for a while I stopped receiving SMS out of nowhere and tried to fix it on my own and reset my cell phone. To my surprise it go

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60

1

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How do I remove apps that have been installed without my knowledge and do go away with factory reset

Someone had made it to where my phone sends them all of my passwords actions and sometimes gives them remote control over my phone I don't remember the apps that are now all hidden from when my phone was new so what gives

Questions

90

3

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Bought Used Att phone from some one and found its installment plan is not completed

I Bought a Used Att phone from someone and found its installment plan is not completedMy questions areHow can I know how much installment is left on the phone? As it keeps redirecting me to the sign In page although I don't reside In the US and my country is different.Also, I can't contact the real

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333

3

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My Mom got a phone call from MY phone and it was TURNED OFF!!

I am currently travelling in Europe and my prepaid AT&T phone is turned off as I do not have service outside of the US. I have it physically turned off!  It is paid up and I will turn it back on for use when I am back in the US in a couple of weeks.  But this morning my Mom got a call

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82

1

0

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Fraud alert over a call to reactive my account

I got a call (claiming to be AT&T) saying that I needed to revalidate account info in order to reactivate my account. As soon as I said I worked for ATT and asked what's up, he hung up. So, I'm assuming that was not really AT&T.

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125

3

0

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Is this a valid email from ATT

I received this email after signing up for ATT. Is this a scam email? Or is this information needed from me?

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225

1

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