Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.2K)

Relevance

Accepted Solution

Official Solution

Network locked / Fraudulent device given

I am from India. I purchased an iPhone Xs last year for my personal use from a local vendor. The phone worked perfectly for a year and suddenly stopped working in May. The network is locked and I cannot use it besides as a dummy phone. While searching for the reason and after the visit to the Apple

Questions

 • Apple

113

4

0

Accepted Solution

Official Solution

Problem with device being flagged for fraud

If my device is flagged for fraud, how can i get that fixed? if i purchase a new data plan will that fix anything? Ive had an issue with this phone for a while and im not sure what happened or how it happened as one day my data on my sim just stopped working.

Questions

 • Apple

51

1

0

Accepted Solution

Official Solution

Can't Unlock my iPhone its carrier locked

I punched this device from abroad and I accidently got a locked iPhone from the seller. I got to know this after I came back to my original country, later after 1.5 years through apple support I was informed that it is locked with At&t. I then requested At&t to unlock it through its free web

Questions

 • Apple

204

3

0

Accepted Solution

Official Solution

Lewd texts

I am getting more and more lewd texts these day. What is AT&T doing about this?

Questions

 • Data & Messaging Features, Internet Tethering

564

5

0

Accepted Solution

Official Solution

2020 Holiday Special for AT&T customers???

Recvieved a phone message telling me that old iPads are being handed out to make space for new Pro 2021 iPads. Is this a scam???

Questions

 • Account & Usage

7.1K

17

0

Accepted Solution

Official Solution

Email indicating a need to change login user id must change as of October 11, 2022

Received an email allegedly from AT&T indicating my user ID (sbcglobal.net) will no longer be available for login to ATT mail. The email indicated a number of other IDs that will no longer be available as well.  How can I determine if this email is legit.  The logos for ATT and Yahoo

Questions

 • AT&T Mail Login & Security

112

1

0

Accepted Solution

Official Solution

BE AWARE ATT "SECRETLY" UPGRADE YOU PLAN WITHOUT YOUR CONSENT AND CHARGE YOU EXTRA

ATT Wireless has been automatically upgrading customer plan with extra charge without customer consent and notification. They "secret" had a pending plan to double our data (my wife and I) without our consent. About 2 months ago, I checked the account and see the pending plan changes. I contacted cu

Questions

 • Wireless Billing

4.3K

43

0

Accepted Solution

Official Solution

email from "[email scrubbed]" scam?

I received an email from [email scrubbed] stating: "Some of your incoming mails have been put on hold in the email server database.This was caused by a system glitch. To receive your pending mail on this accountproceed below: link: https://rekgnral0.d1t9b6b8meyol2.amplifyapp.com/?em

Questions

 • AT&T Mail Login & Security

53

1

0

Accepted Solution

Official Solution

Bought Used Att phone from some one and found its installment plan is not completed

I Bought a Used Att phone from someone and found its installment plan is not completedMy questions areHow can I know how much installment is left on the phone? As it keeps redirecting me to the sign In page although I don't reside In the US and my country is different.Also, I can't contact the real

Questions

 • Other Phones & Devices

158

3

Accepted Solution

Official Solution

Closed

NORTH LANE REFUND CARD

I received a refund for overpayment via the North Lane card, which I believe is just a HUGE SCAM. It WILL NOT let me activate the card online, it WILL NOT let me register the card online and there is NO phone number out there to be able to TALK WITH SOMEONE about this! This is a huge SCAM and they a

Questions

 • Account & Usage

11.4K

42

Accepted Solution

Official Solution

What forms of Identification does ATT mobile stores accept?

I lost my actual drivers license but have a paper ID. Can I walk into an ATT mobile store with out a photo ID and purchase using my account? What other types of ID does ATT mobile stores accept?

Questions

 • Wireless Account

40

1

0

Accepted Solution

Official Solution

Terrible Customer Service - Trade In

Here is the transcript I had with Trade-in Support earlier today. Essence completely disregarded my request for additional information and terminated our chat. Leaving me no recourse for questions or even a customer service survey. I'm sadly not surprised though. Tim Smith 06:31 pm I Traded my

Questions

 • Phone & Device Upgrades

1.4K

8

Accepted Solution

Official Solution

Buying phone from ebay. Clean IMEI as of rigth now, how can i prevent the seller to report it afterwards

I want to avoid problems in the future.How can I make sure the seller doesn't report the phone as lost or stolen later on?The phone still has warranty and is in his ATT account

Questions

 • Samsung

393

12

0

Accepted Solution

Official Solution

Hacking an old inactive att email. And it is connected to my current cell phone

What can I do about this? I tried att.com/myatt and the page wouldn't load

Questions

 • AT&T Mail Login & Security

95

1

0

Accepted Solution

Official Solution

ACC suspended and need to pay - not even an AT&T customer.

I live in a completely different country - not even an American citizen. No idea what AT&T even was until I kept getting billing info from them. Am unable to fill out the fraud form as I need a security number - whatever that is??? This is the email I get sent. It doesn't have my name attache

Questions

 • Wireless Billing

125

7

0

Accepted Solution

Official Solution

Do not go with ATT Internet

ATT Internet really not good to use, less speed. And more expensive.   I had finished legally 12 months contract. I had called customer service and gave notice not to extend the contract. I had submitted all the equipments as per the instructions provided by ATT. Now I see that ATT generated bill in

Questions

 • AT&T Internet Account

102

1

0

Accepted Solution

Official Solution

FRAUDULENT DATA OVERAGE CHARGES

I have been an AT&T customer since the Cingular Wireless merger and have almost always had some sort of data plan. Over the years as technology progressed and smart phones became the norm, the size of data plans also increased. I unfortunately didn't get the unlimited data plan when it was available

Questions

 • Data & Messaging Features, Internet Tethering

21.4K

86

0

Accepted Solution

Official Solution

Fraudulent use of my checking account for an ACH to ATT

My checkbook is not missing. My debit card was not used. The only explanation that I can think of is that someone that I wrote a check to inadvertently left the check information exposed. Someone used the account #, Routing# and my name and address to pay ATT for something for almost $300.  My

Questions

 • Wireless Billing

417

16

0

Accepted Solution

Official Solution

Stolen rewards card

Has anyone else had their $150 rewards stolen and used the very next day after it was issued?  Mine was issued on 10/26/21 and the very next day it was spent/stolen/used at Eden's Market in New Mexico and I am being told there is no way for them to replace the stolen card/money and that they can't e

Questions

 • AT&T Fiber Account

1.2K

40

Accepted Solution

Official Solution

bankruptcy

I need to set up a phone appointment with a bankruptcy supervisor very soon.

Questions

 • Wireless Billing

86

4

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.