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Hearing impaired person trying to reach ATT Fraud Dept.......

Hello, I am hearing impaired and found out today that someone had taken a uverse and att cell account out in my name, now with fraudulent charges showing due of over 2K.  I have been given about 5 numbers and emails specifically for their department and still cannot reach them. I now consider this t

Questions

 • Wireless Account

143

6

0

0

Fraudulent on my account and billing

First of all, for the background of my claim, I was an international student in USA from June 2018-2019 and recently I graduated and moved back to my home country (in asia). Before I left USA, I call to change my AT&T mobile plan to be prepaid from 1-15 June which the agent told me that so i do not

Questions

 • Wireless Billing

86

1

0

0

Device is flagged for fraud

Email says my iPhone 5S is flagged for fraud. My account is closed and the phone and account are fully paid off. Who can I contact to resolve unlocking my phone? The email does not have a contact us link. “Unfortunately, the device you're trying to unlock is associated with fraud so we can't unlock

Questions

 • Apple

509

3

0

0

Closed

IN-HOME EXPERTS

UNWANTED AND NOT AUTHORIZED SALESMEN***SCAM*** Why are in home experts allowed to come to your home without customers consent? Why do in home experts enter your home under false pretense? There's no soliciting in our neighborhood so sending out a in home expert who states they are here to s

Questions

 • Wireless Account

25

1

0

How am I supposed to get internet worth a crap if AT&T has monopolized this area?

I live in rural Alabama. I have a 7 yo who homeschools but 85% old his work had too new done with physical books because we can't have a dependable connection. This mess is SO pathetic, he got an Xbox for Christmas but can't play it! For a year and a half the (Edited per community guidelines) THAT A

Questions

 • AT&T Internet Account

88

1

0

Copyright Infringement Acknowledge and Tutorial websites are broken

I got email notification that my internet service had a copyright infringement violation and that i'd have to complete an educational tutorial on copyright infringement or else my Internet service will 'limited'. ​I've tried to go to the website linked in the email: att.com/copyright-infringement I

Questions

 • AT&T Internet Account

102

1

7 year old bill sent to collections

Please tell me why att can't open my account to tell me what I'm being charged for? 7 years later, after switching to T Mobile and they paid for the switch, which is why I have the same phone number. But this is the 3rd credit agency you've attempted in 7 years. Sick of you people attempting to ruin

Questions

 • Wireless Billing

44

9

0

LOCAL STORE CALLING ASKING FOR AN APPLE I.D.

APPROX. 6:45 PM 7/5/17 810-245-1500 ATNT STORE LAPEER MI, Called asking was my fiance around, ( the account is under her name and my number is secondary). i informed them no. The store associate proceeded to say that they needed the APPLE ID for a device that was traded in over 2 Months Previously.

Questions

 • Wireless Account

349

5

0

0

Overbilled for a Phone I Returned to AT&T Store

I am a longstanding AT&T customer from Tampa who upgraded to the IphoneX during Apple's pre-order period. I upgraded my aging iIphone 6S Plus with AT&T Next plan during that pre-order. Although I owed only a few (4) payments on my old phone (about $85), I got no option of paying that at the time, an

Questions

 • Wireless Billing

95

1

0

0

Email to text gateway is abused by spammers

Y'all got a service where I can using my email account send a text message to an AT&T customer. <cellnumber>@txt.att.net This service is useful and cool but completely abused to send spam. Trying to report these spam messages to 7726 doesn't work. 7726 asks you to enter the originating

Questions

 • Data & Messaging Features, Internet Tethering

120

2

0

Update to reconfirm your email account

I received an email asking me to verify my sbc global email account. It appears to be fake but I am not sure. Anyone know anything about it?

Questions

 • AT&T Mail Login & Security

41

1

0

Latest and weird version of suspicious email: Expired email/closing accounts

I got this email today, 12/17/21. But unlike any previous such emails purporting to be from a Joey Ridz at AT&T, in the body of the email, below the message copied here,  the same message from Joey was repeated 4 more times, but with this above each of the other 4 occurrences: "On Saturday

Questions

 • AT&T Internet Security

209

0

0

unlimited and more plane + hbo

My plan started 11-2018, at that time the offer was you can choose a premium channel I choose HBO on 4-2019. I also received an email that stated with my unlimited plan I would get HBO for life. Now when I call, agents say that I never had HBO, or that it was a glitch in the system they went in corr

Questions

 • HBO Max Account & Billing

55

1

0

How do you talk to someone in the fraud department

I received an AT&T mobile bill in the mail last week with my name and address on it for an account I did not open. I immediately called AT&T's fraud line which directed me to fill out the online fraud form. I completed the form however received an email last night stating "AT&T has deter

Questions

 • Wireless Account

135

2

0

My email on Instagram fraudulently

Someone is using my att.net email for an Instagram account. I've gotten several notifications that the password for that account keeps getting changed. Someone is logging into that IG account from Russia, I'm in the United States. How do I get my email removed from that Instagram account?

Questions

 • AT&T Internet Security

271

4

0

Closed

cancelled account

cancelled account and suspended lines fraud team cancelled service and lines

Questions

 • Apple

65

1

0

Iphone Unlock

I purchased an Iphone that's from AT&T, I have the box and everything for this phone. I am trying to unlock it to use it with my carrier outside of USA (it is compatible with my carrier) but when i try to make the request through the portal it says a request has already been made but neither

Questions

 • Apple

74

2

0

Sign in to cancel order, but the option to create a user ID never happened

I ordered a phone trying to open an account & it says "sign in to cancel the order". I've been selecting that, but my email that I made the order with can't be used and the number I'm requesting hasn't been transferred yet, so, all I can do is "check order status". I don't want the order anymore

Questions

 • Wireless Account

71

2

0

AT&T Charging me for a returned iPhone XS MAX

In August I purchased an iPhoneXSMAX and then returned it in exchange for an iPhoneXS. I shipped it with the AT&T return label from the USPS in manhattan and have been continuing to be charged for the device ever since. - The USPS confirmed from the tracking number that a AT&T hired pick up receiv

Questions

 • Wireless Billing

82

1

0

CANCEL PREPAID PLAN

Hi, I got my sim card in Florida, but our car was stolen there and I lost my contract, unfortunately I didn't get my contract at my e-mail, my wallet with the sim card are gone and I need to cancel my plan.It keep saying that I'll get a text to create a new account, but my sim card is not on my phon

Questions

 • Apple

45

1

0

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