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I got this text from [EDITED]>Hi, it's AT&T. To continueusing our services, pleaseverify account ownership toprevent permanent accountsuspension. and it took me to this page…. [EDITED per Community Guidelines] is this legit?

Questions

 • Wireless Account

31

2

0

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Official Solution

Closed

Why is the credit management fee non-refundable?

So I got uverse recently after only having service disconnected for a month. They requires a 449 dollar deposit from me. They said they would refund $5 on every bill. Since this is a normal requirement for someone with no so great credit. I assumed if I cancelled I would be returned the remainder of

Questions

 • U-verse TV Account

7.5K

6

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Official Solution

Customer Service Lied about Charges and won''t change it

I signed up for a new plan, after already having a phone and service for 3 years. My main plan had a $20 autopay discount, and the new plan had a $20 autopay discount. They suggested I do a multiline account to save an additional $10. When they made the multiline account, they dropped the $20 autopa

Questions

 • More AT&T PREPAID Discussions

163

1

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Official Solution

My business phone number has been marked as Scam Likely, how do I register my business as legitimate?

My business phone number has been marked as Scam Likely, how do I register my business as legitimate?

Questions

 • Account Features

218

1

0

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Official Solution

How do you cancel a landline-person is deceased

We have been trying to cancel landline since June of this year.  We have spent HOURS on the phone with 'customer service'..no help..no one has records..no idea what number is, agents hanging up. I have sent Death Certificates, and made countless attempts to rectify this. BUT STILL GETTING BI

Questions

 • AT&T Phone Account

565

2

Accepted Solution

Official Solution

Closed

Order Cancelled - Can't Verify Identity

I started new service with AT&T last month with 2 cell phones and a tablet.  Tried to order another tablet and order was cancelled.  Was told they couldn't verify my identity and I needed to go to a store with my ID.  I DID THAT!  The store folks verified me, called corporate AT&T and told me there

Questions

 • Wireless Account

1.3K

6

0

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Official Solution

Cancel VESTA AT&T Prepaid

I was working in the US in 2019 and on return to Australia canceled my VESTA AT&T Prepaid service. I have been charged a monthly fee for VESTA AT&T Prepaid since November 2019. I want to cancel it immediately and be refunded for what now is a significant amount. I have tried calling the inte

Questions

 • Account & Usage

341

2

0

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Official Solution

Prodigy Account being Closed due to version upgrade?

ve received two emails indication that my version needs to be updated. I feel this is phishing.  Am I correct?: Dear User,   Your Mail version is outdated. Failure to Upgrade to the newest AT&T/Yahoo Mail 18.5.2 now will result to a permanent

Questions

 • AT&T Internet Security

270

3

0

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Official Solution

ATT Reward Card

How long does it take to get reward card? I have been waiting weeks and after reading previous reviews of people never receiving them, I am about ready to contact the better business bureau for falsely advertising a promo.

Questions

 • Account Features

101

4

0

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Official Solution

Reward Center Not Working/Broken Link? HELP!

I received multiple emails allowing me to claim my $100 reward, then got an email that says "Your AT&T Visa® Virtual Account Reward is ready for you! Use your account to make purchases wherever Visa debit is accepted online, in the United States, US Virgin Islands, and Puerto Rico. Click here to

Questions

 • AT&T Internet Account

3.3K

12

0

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Official Solution

Line Suspended Because I Switched Phones

Like many people, I own multiple smartphones, and I occasionally switch between them for variety. Today I discovered that doing so caused my line to be suspended.  I had to get on a call with customer service to resolve the issue, and they said this is some fraud protection measure.  Now,

Questions

 • Wireless Account

847

7

Accepted Solution

Official Solution

This device has been flagged for fraud

A friend of mine (Friend 1) gave me an iPhone 11 Pro that was given to him by another friend of mine (Friend 2) who had it carrier-locked to AT&T under his account. I submitted the device to be unlocked yesterday, November 5, at 1:27AM CST, and received a notification that the device could not b

Questions

 • Apple

86

9

0

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Official Solution

Receiving many emails meant for someone else

I am not in the TO: field, but I am in this field: "X-Apparently-To: [email scrubbed]" . How can I put a stop to these messages? I am getting many every day for people I do not know. I can get the raw text of the email to show you.

Questions

 • AT&T Internet Security

244

9

0

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Official Solution

Closed

Account Suspension Scam?

In the last couple of weeks, we have received texts and wireless calls (on one, not both, of our cell phones) claiming that our "AT&T account is being suspended". However, we are paid up on all our accounts. The messages don't specify what type of account is in question or why it is being suspen

Questions

 • Community lounge

660

4

0

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Official Solution

How To Block Calls – Options & Solutions From AT&T

Are you receiving unwanted calls, spam calls? Are you concerned about numbers that look like yours? We have great tools and features that can help with these unwanted calls.   Note: If you did not initiate contact with AT&T or any other company, do not share your information. If you were

Questions

 • Account Features

17.6K

7

0

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Official Solution

New Service

I tried to start new service but was told I need to settle a Directv bill. I contacted Directv and they cannot provide any information because it is in collections. I contacted this collection company and they are unable to provide any information on how or why I owe Directv. They can only provide a

Questions

 • Wireless Account

278

8

0

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Official Solution

Door to door AT&T sales people -- is it a scam?

A group of people are on my street today going door to door to sell AT&T fiber. Two came to my door and chated for while and then proceeded to get a lot of info from me to see "if I qualified." They did not show badges but showed some AT&T advertising collateral and used an iPad. Later I got

Questions

 • AT&T Fiber Ordering

3.4K

1

0

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Official Solution

Someone is spoofing my AT&T Wireless number. What can I do to stop this?

I recently fell for a Craigslist scam - the scammer was able to get a validation code texted to my cell phone, and had my phone number, and is now spoofing my number to make phone calls to similar phone numbers that share the same 6 digits.  As someone who constantly receives the spam calls, I detes

Questions

 • Wireless Account

1.1K

1

0

0

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Official Solution

AT&T Internet and Email Security

Many of these attacks hide in plain site and can look like official communications from companies you use like AT&T or even Netflix. Check out our AT&T Internet & Email Security Resources below to learn how you can keep your online experience safe and resources you can use if your accoun

Questions

 • AT&T Internet Security

46K

25

Accepted Solution

Official Solution

Fraud alert over a call to reactive my account

I got a call (claiming to be AT&T) saying that I needed to revalidate account info in order to reactivate my account. As soon as I said I worked for ATT and asked what's up, he hung up. So, I'm assuming that was not really AT&T.

Questions

 • Wireless Account

105

3

0

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