I have been on the phone for two weeks now everyday trying to connect to someone from AT&T to help me. I am a victim of identity theft and fraud my account was transferred as a First Net account a year ago and had my phone bill payed through First Net. Come to find out I was being charged an add

So we never had quick internet, for years we had basic 5 and we always wanted quicker internet. then we get issues with our line and a technician comes out and what does he do to help us? NOTHING he permanently makes us 1.5 and oh I called multiple times and I checked my account and tried to get our

Last Friday (12/2) I spent well over 2 hours on the phone to switch to the unlimited plans (had an old grandfathered in one) and ordering new phones and porting one line over from Verizon. Seemed like a good deal with the new unlimited plans and $5 a month iPhone 13s I noticed that they switched u

I'm writing this because I just want everyone to know how shady AT&T is I'm doing this on behalf of my girlfriend who I've been with for almost 20 years she's been an AT&T customer for that entire time she's had her cell phone since we graduated high school together in the 90s. She's been a

I have a shared family data plan with three phones and have been a loyal AT&T customer for over 20 years. I used to have a shared 6GB plan but several years ago AT&T discontinued that plan and stated they would "upgrade" me to the 12GB plan. I should mention that our data usage on the AT&

I added a 50gig plan to my hotspot about 4 days ago. Today when I tried to connect I get a message saying im out of data. Seriously. Maybe 12 hours of web surfing. No downloads no streaming and 50 gig in 4 days?  Not possible. Then I cannot get info on account because no where can I logon and

I have been on phone with ATT for 3 weeks straight trying to resolve the issue with billing, I paid my bill in time , than suddenly have got past due, paid that , payment showed as cancelled 2 days later, I paid again, posted and 2 days cancelled again, paid again posted this time for good. Checkin

An ATT underground vault sits under a sidewalk on a hill. My building goes straight back on the same hill, next to the vault. The bottom of the vault is about midway through the wall of my building. When it rains, the ATT vault fills with water from underground conduit. That water floods my building

Hello, I switched about a week ago to the Unlimited Extra plan from the older Unlimited Plus Multi-Line in a attempt to reduce my monthly bill. The site said my bill would be reduced by $40 per month for the 4 lines we have with our family. Just got the new bill and it is about $45 more than my prev

I've lost my patience with this company. I've tried calling multiple times and I've tried live chat. I had my hotspot turned off before I even went to get it cancelled and it has not been turned on since. I cancelled it and paid my final bill of $180 in store (after confirming with the store manager

Hi,   ATT made two times hard credit inquiries to my credit and no one in the sale team and anywhere I call can help me with this and why there has been multiple credit inquiries from ATT in my credit cards.   I called Trans-union, Equitfx and Experion and all of them said that ATT needs to send the

I had an outstanding balance when I cancelled ATT U-Verse a couple years ago that went to collections briefly until it was legally discharged in U.S. Bankruptcy court in October of 2022 when I was granted a Chapter 7 Bankruptcy. I have the official discharge paperwork signed by Bankruptcy Court of O

I already have broadband at home, but I think it is not enough. I want to add more broadband. I now want to know how many broadband lines my house can expand?If you now ,please tell mi,call [email scrubbed]

I cut the cord because my Uverse was going to increase $50 a month due to increases and promotions expireing. I decided to do direct tv streaming and was told when i had a streaming account set up i would keep my $20 internet promotion. They needed a direct tv streaming account number to migrate ac

Second day in a row of zero internet signal and zero phone service in Alabama. WE CAN'T EVEN DIAL 911. When you call customer service from a Non- AT&T phone: AT&T "is experienceing longer than usual wait times" and several hours on hold is wasted time because your call goes unanswered. T

WHY IS IT THAT YOU PEOPLE HAVE SUCH A HARD TIME KEEPING YOUR WORD WITH THE GIFT CARDS WITH SIGN UP!!!! YOU CANT EVEN GET ME A UPDATE?!?!!? SUCH (Edited per community guidelines)!!! I SHOULD OF NEVER SWITCHED

I was having issues with this craptastic BGW210-700 router and I went to the chat to get help. I spoke to three different techs through chat.  Ester, Harrison, and Marshal.  All three of them gave me different information and I was told i was going to get the latest router. Even Harrison

Text messages from AT&T recently arrived at my unlocked 4G/LTE mobile phones, claiming that my device will stop working soon due to the elimination of 3G network by AT&T. It was indicated that a short list of limited make and models of devices would continue to be supported by AT&T in th

There is an iPhone mini syncing with my account I do not own nor did I set up number sync with an iPhone 12 mini.  I want to know who’s phone it is, how it was linked to my account, why the “remove” option is unavailable for me to use to unsync this unknown device, what all personal informat

both of my parents have andriods (samsung s22) and I do too but I'm looking into buying an iPhone (iPhone 12 pro max) and my dad wants to know if having and andriod and an apple phone on the same at&t plan will cost more coming from apples side. (is there a bill with adding a iPhone to before an