Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (185)

Relevance
Smart Home Manager limits members from blocking unauthorized devices in the "Previously Connected" section

Hello everyone, Sad to report that hackers are still able to breach my privacy and hack my three Apple devices (iPhone 7+, MacBook Air, and iPad) accessing the internet. I am well versed on the AT&T's Smart Home Manager app, and believe it's a wonderful tool for the purpose of providing the mem

Questions

 • AT&T Internet Security

463

5

0

what a bunch of liars!

After 16 years I switched to AT&T - Jake at Walmart, a contractor for AT&T, got me to switchover....Trade your phones in for new ones- just bring your bill to AT&T with the old phones and they will cover the balance on your verizon phones- NOPE! So I spend HOURS on the phone just for th

Questions

 • Wireless Account

90

15

0

Landline Fraud - Calling since July NO ONE CAN HELP

I have been trying to get someone to help me with an account I did NOT create. I have NEVER had AT&T in my life! I’ve called so many numbers and repeated my case to so many people and I get transferred in CIRCLES. I’ve gone in person to AT&T and every location the employees tell me there’s

Questions

 • Landline Phone Plans

29

1

0

Promotions Department blatantly LIE to secure sale. SCAMMERS

Earlier this year, I saw a promotion on the ATT website saying you could get a free iPhone XS, if you added a new line. I called to inquire about this and was transferred to the promotions department, where I spoke to some lady with an Indian accent named "Rose" or some similar fake name. I asked if

Questions

 • Phone & Device Upgrades

161

3

0

Closed

AT&T Loyalty Department - Misinformation - DON'T TRUST THEM

My Husband and I just upgraded to iPhone 12 Pro Max less than 40 days ago. I was assured by loyalty department that the offer they are providing is better than the $700 trade in offer. They also told me that Once I receive the device I can partially pay off the phone, When I placed the order they to

Questions

 • Wireless Account

3.5K

39

0

AT&T Yahoo email password reset

EVERY time I log out of my AT&T Yahoo email, and anytime my logged in account remains idle for more than a few hours, I am forced to reset my password. I try to log in and receive a message telling me that my user ID or password is incorrect. I end up resetting my password at least three times a

Questions

 • AT&T Mail Login & Security

99

7

Long term California customer of AT&T mobile and home bundle - account cancelled today - Ive had a COVID hardship

I was told CA was protected it would stay - turned off today Due to business shutdown during COVID I, like many were laid off of work. Found a few jobs off and on but Ive been drowning this whole pandemic. Lots of local and government assistance available and I have pending applications that wou

Questions

 • Wireless Account

123

3

0

Att notifying me every 2 minutes that I am logged into my bussiness account

I just activated my account in the ATT Business Direct portal, about 10 minutes later I started to recieve 2 to 3 calls every 5 five minutes, I now have over 50 voice mails. The calls are coming from 800-221-0000 When I try to call the help desk they keep claiming that this is not coming from ATT, b

Questions

 • AT&T Fiber Account

48

0

0

Number of fibers

I already have broadband at home, but I think it is not enough. I want to add more broadband. I now want to know how many broadband lines my house can expand?If you now ,please tell mi,call [email scrubbed]

Questions

 • AT&T Internet Plans

46

2

INTERNET CHARGED FOR ALMOST 3YRS

I would like to file a complaint with internet loyalty supervisor joshua id#[EDITED]. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

Questions

 • AT&T Internet Plans

33

1

0

Worst customer service of my life- dishonest and unresponsive

I have never experienced such unbelievably bad customer service as I am currently experiencing with AT&T. I have been a longtime, loyal customer and the company has done a bait and switch on my internet price - lied to me to get my business - and will do nothing to make it right. I feel mislead into

Questions

 • AT&T Internet Account

54

0

0

Transferring to Another Cartier

I have been unable to get any help with my account. My bank account was frozen over a weekend because my bank thought there was fraud. There wasn't. I was using a VPN, and I had the situation cleared by Monday. Unfortunately, the bank stopped all incoming and outgoing posts until the situation could

Questions

 • Other Phones & Devices

33

1

0

Unanswered Questions

I have been on chat for over an hour. The rep, Estefania refuses to answer my questions with anything other than a link to the FAQs page (sidenote: my questions aren't answered in FAQs). What number can I call to speak with someone that can answer real questions?

Questions

 • Wireless Billing

36

1

0

Feeling very mislead by ATT store manager ( BOGO )

A few months ago I went into the ATT store, to see about the BOGO deal as my 5s was dying. The manager explained that the BOGO would only cover $750 towards the purchase of the new iPhone X ( One @ $999 and one @ $249 ) and asked if I would like to buy the second ( $249) outright, which I declined.

Questions

 • Wireless Billing

82

1

Beyond frustrated need a supervisor

Last Friday (12/2) I spent well over 2 hours on the phone to switch to the unlimited plans (had an old grandfathered in one) and ordering new phones and porting one line over from Verizon. Seemed like a good deal with the new unlimited plans and $5 a month iPhone 13s I noticed that they switched u

Questions

 • Apple

28

1

0

Unauthorized Payments and Identity Theft

I have been on the phone for two weeks now everyday trying to connect to someone from AT&T to help me. I am a victim of identity theft and fraud my account was transferred as a First Net account a year ago and had my phone bill payed through First Net. Come to find out I was being charged an add

Questions

 • Wireless Account

21

1

0

AT&T has failed me

I have been having an ongoing issue with my AT&T wireless account that is now forcing me to start looking into switching carriers. Ever since I had my number ported over to an account that I had with AT&T, I have nothing but issues with that line. For some reason, the network is seeing my ph

Questions

 • Wireless Account

137

3

0

Billing me for an upgrade I never received

I tried to upgrade my phone but it never went through, as ATT contacted me in my ATT inbox saying it must be canceled. So I canceled. Never received a new phone. Still using same walmart phone. The problem is they charged me the upgrade fee. I called. Got sent to different depts. and disconnecte

Questions

 • Wireless Billing

53

0

0

MULTI-DAY OUTAGES OF MOBILE INTERNET AND PHONES IN ALABAMA

Second day in a row of zero internet signal and zero phone service in Alabama. WE CAN'T EVEN DIAL 911. When you call customer service from a Non- AT&T phone: AT&T "is experienceing longer than usual wait times" and several hours on hold is wasted time because your call goes unanswered. T

Questions

 • Network Coverage

50

0

Unable to sign into Bellsouth.net email!

Problem started in August. I am unable to sign in and/or reset my email password for an email account I have had over 20 years. It is a bellsouth.net account(bought out by ATT) and ATT is no help. Spent over an housr on the phone with them and they refused to help. Unique, customer service manger/su

Questions

 • AT&T Mail Login & Security

207

11

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.