I have SD equipment and was happy with it until DTV removed channels, including local channels and is forced an upgrade. I called in mid November 2022 to get it resolved (get new equipment) and they scheduled a tech (subcontractor) for install for 12/08...during a 4 hour window.  The tech arri

I cannot use your website because it lags on each and every change sometimes for so long I am required to login again. If I do get in it always says information not available under my data tabs. If i click on my tab it says oops technical hiccup on our end if it continues call for assistance..When I

Hello, I have a phone that I’ve had for months at this point. However the phone is in my step brothers name. He turned my phone off on December 21,2022 out of spite. I’m just wondering if/how I would be able to get the phone back in service under my own name. I paid it on time every month for 8 mont

I have the worst experience with AT&T, I sent 3 almost new phones to do trade in and after waiting more than 3 months they told me that they had already received them, so now they tell me that they never received them since they were sent to the wrong warehouse, They stole my phones and lied to my f

I have been told countless times that the returns team has my returned unopened iphone but 5th rep i spoke to would not give me a timeframe of how long it would take for the phone to be inspected so that the “park” could be removed from my line. The phone was unopened, it isn’t right to hold my ac

Up until mid July 2022 I had the grandfathered 30gig data plan with unlimited call/text. My wife was going over data multiple times and or July I was looking at additional $100+ on top of my monthly bill of $250. So I thought I would call to find out how much would unlimited plan cost. Rep told me t

I should begin by saying that there is no other available internet in my neighborhood unless you are willing to deal with satellite metered internet. Never mind the fact the phase 2 and 3 both almost completed in our subdivision are both "AT&T Fiber Neighborhoods" as the big signs love to promot

I bought the 13 pro max with the $5 (now $6) next-up upgrade to upgrade earlier. When I went to upgrade, it showed I had to pay off my phone to upgrade, even after selecting trade-in???? Mind you I already paid more than half my phone, and I'm past the halfway mark of 36 months. After bringing it up

Is there anything to get someone from spying or using my apple account to make different accounts in my email or name? And stop being able to download video and auto from my iPhone to computer or some thing ? 

Please help.  Last resort I need to file a small court claim against AT&T prepaid wireless as they canceled my wife's account with a balance of $543.02 remaining and no good options from AT&T to resolve this issue.   We contacted AT&T in January as they were going to shut off 3G to ensure that ou

I bought Samsung galaxy note 8 my unlocked phone from Bestbuy and ever since I changed from Samsung galaxy 7edge with the same sim card on ATT super sluggish and drops/never makes calls now wifi calling n/a. I'm pretty sure it this is due to 5g upgrades happening. issue with seeing screen shots , v

My prepaid account was cancelled in the evening of May 3rd. I have a prepaid account I pay yearly and have about 6 months left on it. Customer service keeps telling me, my account was cancelled because I have a Lg phone. I continue to let them know their system is wrong and I do not have a Lg phone,

The Motorola One platform is not old enough to simply dismiss in your plans to sunset 3G connectivity. For the sake of your customers, work on a software update that does not brick these devices on your network.  For personal reasons, the Motorola One Zoom needs this update ASAP.  Thank y

Run-through of events I will start this off by saying that hopefully, this run-through will give a better understanding as to how broken AT&T is. My attempt to account for every single event that took place will hopefully shed light on what transpired, but being as so many things took place,

Returned phone- which came w upgraded service- cancelled and returned immediately after no one at AT&T could tell me what charges were- this was over a month ago- still getting hit w 350 phone bill?! No one at AT&T can help- they say it can take months to process the phone return which they

I have tried talking to customer service and went to three different att store to get my number port from postpaid to prepaid, I am getting a cross market block on my number, and no one is able to help me. I have been living in east cost for past 4 years and would like to keep the same number.

I have a problem that I have never encountered, nor expected from AT&T, after being a loyal customer of over 15 years. A little over a year ago, I was diagnosed with severe ADHD and written a prescription that was nothing short of being a total life changing experience. A few months later, I met

Trying to stay with ATT by having them waive a $100 fee for international travel for 2 weeks, which is free with a competitors plan). customer service told me no, supervisor told me no. 12 year, $2700 per year customer and they are letting me switch to competitor due to not waiving a one time $100

Why am I forced to reset my password everytime I want to log into my emai account? I have had several trouble tickets for this issue which has NEVER been RESOLVED? I want someone to work with me on this, I feel this should be an ESCALATION. i FIRST WANT TO THE REASON/ THEN I WANT TO KNOW A RESOLUTIO

Has anyone else have there trade in stolen and no one seems to help it’s been a year of this and me paying for phones that I shouldn’t be paying on anymore