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Your box caught my tenants fence on fire

Your box caught a fence that lines up with 4 properties on fire. ATT sent out a tech and stated that this is not on ATT because there was no explanation. This sounds so ridiculous clearly from the fire report and the picture this was a fire that happened internally inside your split box. Tech stated

Questions

63

5

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went to a legit att store and was scammed by the greasy loser that sold my girlfriend and I phones

went to the local att store to add my gf to my plan and to get new phones. the guy there set me up with firstnet ( for being a hospital employee) and told me that for signing up i could get a watch.. i said no, he said even if its "totally free?". i said maybe and asked how it worked.. he said that

Questions

103

10

0

Charges for an Apple Watch I returned

I went to the ATT store June 5th. Both my husband and I upgraded our phones and took advantage of the BOGO watch sale. I was also talked into a 3rd watch for signing up with firstnet. I told the rep I didn’t need it, but he insisted I take it because it was free. Later that night, I decided it was a

Questions

69

3

0

Lied to about trade in promotion

So I traded in an iPhone 11 for the iPhone 14, at the time of trading in the iPhone 11 the promotion was 800 in billing credits for the iPhone 11. So I decided to trade the phone in and proceed with the trade in. After two month I receive a promotion card in the mail of 150$ for my iPhone 11 and I’v

Questions

93

6

0

Locked out again from Email, after one time of using password Care Code: 201.2

I logged in to email website using keychain password, and it IMMEDIATELY said I was locked out for attempting to log in too many times, and I HAVE to change my password! 1) I don't want to change my password nothing was wrong i logged in one time like usual, but it did not log me in, instead it blo

Questions

226

1

0

Need system update.

My lg v60 thinq is currently on android 10. So I want to update to android 13 . How can I update? Please help.

Questions

16

1

0

Closed

AT&T will not unlock my PAID-OFF iphone

I bought an iPhone 12 mini little over 1 year ago. AT&T first sent me to their website, on the website I Kept receiving an error message, I tried this for 4 days, I did keep calling AT&T 611 which was no help at all. FINALLY an agent from 611 connected me to a 611 Supervisor (Rona employee

Questions

37

1

0

Stop someone that is porting my phone number

Chelsea from Blairstown Mo 64726, has been porting my phone number. She has been doing this for a while now and has taken over my phone number, phone, messages, calls and Google accounts and other devices. She has made threats on my life and has also said that she knows about my mental health issues

Questions

39

1

0

rtt keeps activating mid call and dropping my calls

Just this week, RTT started activating on my phone when I am in the middle of a call. Suddenly, the other person won't be able to hear me and will eventually hang up. I see that this is caused by the rtt having turned on in the middle of the call.There doesn't seem to be a way to disable it or uni

Questions

638

1

0

Shady plan switching, non existent BYOD credits and no support for nurses as promised.

So after talking with a representative, I ordered a plan online, promised no activation fee, 250 credit pretty line byod, and a medical response discount. I had trouble with my sims, I'm not a newb in this department, and called their joke customer service the different times. I had my plan switche

Questions

32

1

By One Get One Scam - Leaving AT&T ASAP

Last June 2019 my daughter's phone was giving her trouble and needed to be replaced. Her line was eligible for an "upgrade" so we decided to take advantage of the Buy One Get One Offer. The plan was to get the two phones one for her and one for my wife. We understood the BOGO offer required the a

Questions

108

3

0

Agent messaging me on personal phone

I went in to get the upgrade and made conversation with the agent I was working with. He’s 28 and I’m 20, and he had to use my ID to verify it was me for my account (so he deff knows my address). During the upgrading process he made me take a picture of both his work number and personal number “just

Questions

38

1

0

How do I get my phone released when I’m not the account holder?

I am fleeing domestic violence. I have a family member who is willing to take over paying for my services on her own plan with a different carrier, but I need my phone released to me first. My abuser is the account holder. He said my phone is paid off, but he lied. I’m not sure how much is left to p

Questions

23

1

0

Where's my $700 Credit for Trade In

I switched to AT&T because they offered $700 credit with phone trade in (beginning with $40 phone value) November 2019. The store clerk assured that I am eligible for the credit and I will be getting device fee off of my monthly billing cycle. However, after 1.5 years nothing has changed and eve

Questions

309

2

Att not honoring 1000 trade in any condition any phone for galaxy 23 ultra

I did the pre order for my 23 ultra and was promised 2 promotions one was the 1000 trade in credits for trading my paid off phone in and the other was a promotion from purchasing it through Sam's club of 250 off the bill neither credit is being honored. My family has been with att mobile before it

Questions

117

2

0

BILLING AND CUSTOMER SERVICE

I upgraded my insurance plan to cover all 4 phones on my account. I went from paying $8.99 to $40 per month, So I thought.... 3 years later I find out that the customer service agent never eliminated my prior insurance payment. I call ATT and stay on the line for over 2 hours to hear the customer

Questions

87

4

0

Wrongfully charged

We are getting charged from an iphone 14 we did not receive. me and my wife recently ordered a phone through the at&t branch in LA, but store manager then ordered the wrong phone so she canceled it immediately but it was already processed through my account, she then canceled the at&t accoun

Questions

20

1

Phone activated without permission

I got a new Google Pixel 6 Pro in exchange for my Google Pixel 4. I told the employee I didn't want it active yet as I had another phone I was using at the time and wanted to wait until the service date to activate my new one. My mom was paying my other phone so it ended up being months. I eventuall

Questions

127

7

0

What is this "Smartphone with Trade in Promo"?

What is this "Smartphone with Trade in Promo"? I was charged $23.14 and I didn't order a phone or authorize the charge. I can't find an explanation of the charge anywhere. The online chat bot is useless...

Questions

71

6

0

Sedgwick not responding to my claim

I have filed a claim with Sedgwick because AT & T cut my power line. I have a claim number.  I have responded with all documents in the correct time frame.  AT& T representative Tim Patterson and Sedgwick representative Catherine Mwamba both stated that AT &T is responsible an

Questions

590

8

0

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