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Regarding fake promises and false billing

I'm a customer of other mobile network. After seeing an offer on AT&T official website - $1000 credit for google pixel 7pro with eligible trade-in, I thought to shift to AT&T if the price is low. I went to the store to check about this and the representative said he gonna waive activation fe

Questions

184

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On-Going Intermittent Extended Connectivity Issues - impacting InternetAir & Mobile Services, Poor quality when connected, AT&T DENIES

Due to extended connection issues in November, we filed an FCC complaint against AT&T which landed our account under monitoring by AT&T Office of the President, Elisabeth Hall. We were advised that Fixed Wireless was being discontinued and we'd have to upgrade to Internet Air which we did re

Questions

232

3

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Firstnet Family migration

I finally decided to migrate to a Firstnet and Family account. I did so in the store. A horrible experience as the retail store associate I met had little knowledge of Firstnet. I then had to call Firstnet for service help, they asked me to create a new login with a new email so I did. Now I can log

Questions

4.5K

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bought iphone 15 pro max from best buy using trade in deal, now best buy doesnt say i selected trade in...

To continue the header, i purchased the iphone 15 pro max & picked it up from my local best buy store 15 days ago. I did in-store pickup, so in the midst of the order i placed, i selected YES to a trade in & then put in my iPhone 11 i planned to trade in. Best buy's website asked me all the question

Questions

3.3K

6

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wireless service, customer support, web site ordering, at&t,, firstnet

MY BEST SUGGESTION IF YOU WANT AT&T, OR FIRSTNET:  BUYER BE WARE  !!! I WOULD SUGGEST ANY OTHER COMPANY, UNLESS YOU LOVE BEING ON HOLD AND MAKING YOURSELF FEEL HORRIBLE DEALING PEOPLE THAT ARE CLUELESS !! I am a Firstnet subscriber, order placed online and porting numbers in, buying

Questions

65

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I went into the AT&T store to upgrade both of my Iphones And this is what I was offered.

I went into my local AT&T store to upgrade both of my iPhones a 12 pro and a 12 pro max to their corresponding 14 models. I wanted to use the current trade in program being offered, and I knew that I would have to pay off the current balance on each phone.  I was also aware that I would ne

Questions

9.2K

1

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cannot access email from android device

last 2 weeks I cannot access my email from any mobile device. dont you have any SLA with currently? when will this outage end?

Questions

51

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Closed

Cancel my service

I want to cancel my DSL and home phone service. I have been on the phone for over an hour trying to cancel my account. I have tried to cancel online, but there is only an option to cancel my home phone service. I have reached out on social media, but no reply. How do I cancel my account? I have al

Questions

72

1

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Closed

Closing threads to hide the truth?

I recently posted about an issue I have. I am a new member. It seems like instead of a resolution I am bombarded with nonsense replies skirting the issue with made up information. Then all of the sudden after a "top contributor" makes a final comment to gaslight the real issue, I am locked out of th

Questions

57

20

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Want to get (Edited per community guidelines)ed over and lied too? Choose AT&T today!

I have five phones with AT&T and two of the phones are paid off and the other three were 75% paid off, I called to talk to a customer rep about upgrading my phones to an iPhone 14 Pro Max mind you we were already paying for an iPhone 12 Pro Max All three of them. And this wonderful good hearted huma

Questions

36

8

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Need help resolve mess caused by uncaring living at & t acct wireless rep manager

This is NOT FULL LETTER PLEASE GO TO LINK FOR FULL EOUOFNT LET SUBMIT ALL TOO MANY WORDS Logan Williams, AT&T management rep show up at my house. here for over an hour. Pushing  sales on me that he was going to give me all these deals that I would have a better deal than I was getting already I h

Questions

35

4

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Stalking

Any way we can get AT&T to leave me alone! I tried to work with y’all but you thief’s with horrible paperwork skills y’all worse than an abusive partner. If anyone reads this find another provider before it’s to late

Questions

54

2

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If you can text but can not make calls, try this

If you're on ATT and one day your phone can text but not make or receive calls, download this and set it to GSM/WCDMA preferred. https://play.google.com/store/apps/details?id=com.xsquarestudio.forcelte&hl=en_US&gl=US I think they break things when they do p

Questions

41

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Lost phone

Why when you lose your phone and try to purchase a new one online do they send a security code to the phone you lost? I addressed the issue this morning with a rep for 20 minutes and she couldn’t help. I asked her to get me someone who could so she sent me to a manager named “Jennifer”. I was on the

Questions

92

2

ATT unable/unwilling to unlock eligible device

Hi I have moto G pure phone that att is not able to unlock and customer service is unable to help any further and has denied my unlock request and since decided to have me call Motorola myself to waste time asking them for help when they just refer me back to ATT. My phone DOES meet all requirements

Questions

73

3

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Wrongfully charged

We are getting charged from an iphone 14 we did not receive. me and my wife recently ordered a phone through the at&t branch in LA, but store manager then ordered the wrong phone so she canceled it immediately but it was already processed through my account, she then canceled the at&t accoun

Questions

25

1

I've been charged for Prepaid service without my knowledge for over a year.

Over a year ago - in March of 2019 - I purchased one month's worth of data as a temporary measure. I did NOT want to turn AutoPay on, but yet it remained on until I noticed I had been paying regularly from then until now. ATT owes me nearly $500 for a service I didn't sign up for and didn't use. In

Questions

57

1

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Unable to update software on samsung s8+

Hello,I have a samusng s8+ unlocked that I got as gift from a friend. I am using it in Canada. I am unable to recieve any software update. I tried to manually check an update for the phone settings but that didn't work. Also I tried smart switch that too didn't work. I went to Smasung service center

Questions

61

1

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Frustration and deceptive practices

In the beggining. Im six months into this issue and still trying to get it resolved. In Febuary I went back to AT&T and planned to port my numbers in from TM. I sold my business and wanted to move my numbers to a personal account and give the Business account control to the new owners. I went

Questions

29

7

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Closed

The Problematic So-called "3G Going Away" Campaign

Text messages from AT&T recently arrived at my unlocked 4G/LTE mobile phones, claiming that my device will stop working soon due to the elimination of 3G network by AT&T. It was indicated that a short list of limited make and models of devices would continue to be supported by AT&T in th

Questions

65

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