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Fiber installation - Problem with outbuilding? Is fiber really "available"?

I should begin by saying that there is no other available internet in my neighborhood unless you are willing to deal with satellite metered internet. Never mind the fact the phase 2 and 3 both almost completed in our subdivision are both "AT&T Fiber Neighborhoods" as the big signs love to promot

Questions

 • AT&T Fiber Installation

70

4

Containment Letter Request

Good Afternoon, I need to order a containment letter for the below easement located on 2121 Briarcliff Road NE, Atlanta, GA 30329 (parcel # 18 109 04 001/1044766). This is a commercial site ( I couldn't find a category that fits my frequest). Will you please assist or provide the appropriate cont

Questions

 • AT&T Phone Installation

40

1

0

Closed

Help! AT&T Digital Life is holding me hostage in my own house!

I just purchased a home and the previous owners had an AT&T Digital Life alarm system. The problem is that it is set to auto arm at 10PM and disarm at 7AM. I have not been able to find a way to modify these configurations and the help line will only assist me if I pay them. The alarm is perfectly fu

Questions

 • Troubleshoot

530

5

0

Incorrect Password Error received on first entry of correct password on email

It appears AT&T put some kind of security flag on my account and it seems about every 2-4 months, I get the "entered wrong password too many times" on the FIRST TRY of the CORRECT PASSWORD. If AT&T wants its email users to change their password on a regular basis, how about every 90 days?&n

Questions

 • AT&T Mail Login & Security

149

2

Phone

Hello, I have a phone that I’ve had for months at this point. However the phone is in my step brothers name. He turned my phone off on December 21,2022 out of spite. I’m just wondering if/how I would be able to get the phone back in service under my own name. I paid it on time every month for 8 mont

Questions

 • Wireless Account

36

2

0

Technicians do not show up to their appointments

My internet has not worked since a storm came through a week ago. I made an appointment for a technician to come out to my house after all the troubleshooting was done to determine there was not fix I could do on my end and there was no service issues. Earliest appointment was Friday. The technician

Questions

 • AT&T Internet Account

30

1

0

Easement deed

Hello, Can someone please explain in simple terms how AT&T is allowed to dig on my property without permission? Thanks.

Questions

 • AT&T Fiber Installation

744

7

0

Falsely accused of Fraud due to terrible customer service & faulty business practices

Run-through of events I will start this off by saying that hopefully, this run-through will give a better understanding as to how broken AT&T is. My attempt to account for every single event that took place will hopefully shed light on what transpired, but being as so many things took place,

Questions

 • Wireless Account

136

2

0

Need point of contact for Small Claims (Edited per community guidelines) - Southern California San Diego Area for AT&T Prepaid

Please help.  Last resort I need to file a small court claim against AT&T prepaid wireless as they canceled my wife's account with a balance of $543.02 remaining and no good options from AT&T to resolve this issue.   We contacted AT&T in January as they were going to shut off 3G to ensure that ou

Questions

 • Wireless Account

86

16

0

pay for phone but not the service to it

Hello, I currently have around 8 lines on my account with some of them belonging to phones that are not in use yet still under contract. I was wondering, is it possible for someone to continue to pay the contracted amount on a phone yet disconnect the service/not have to pay for service to it? 

Questions

 • Wireless Billing

335

1

0

Keeps signing me out.

I get to sign in easily without any stress but when I try carrying out any activity, say trying to add devices to the cart it logs me out immediately saying "sign in to your deviceYou've signed in with user ID: ******Have another ID?We can't find a wireless account for that ID. Have a different ac

Questions

 • Online Account Access

1.8K

3

0

AT&T pricing and availability in my area.

In the Christy Drive area of Arnold MO (63010) we have an antiquated telephone infrastructure. I would love to come back to AT&T, but you do not seem to be willing to upgrade our circuits to fiber. I currently pay approx $50/month to Charter/Spectrum for 400mb/s down and 30mb/s up. My current infr

Questions

 • AT&T Fiber Installation

46

0

0

Being Logged Out of Email

Anytime I am not actively "on" my email account, it logs me out and makes me change the password - even after clicking the box to stay logged in. HIGHLY ANNOYING!! This has been happening since "Currently" got involved and has been more frequent the past 3 months or so.  Why is this happening

Questions

 • AT&T Mail Login & Security

35

1

0

Horrible AT&T Driver backs up traffic while playing on his phone.

You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g

Questions

 • Community lounge

58

1

0

Contract Concern - Multiple Agents Lied

On July 8, 2019 I chatted with Zaldy via the AT&T website (Reference Number: (edited per community guidelines) | Date/Time: 2019-07-08 at 13:28:17). During that chat, I worked with Zaldy to determine if I could have AT&T Internet only with no contract based on a specific speed offer I found online.

Questions

 • AT&T Internet Plans

55

1

0

unable to receive or make calls

My daughter's line suddenly wasn't able to receive/make calls without making a payment which is due Nov 28th. After making the payment today, 11/9/22, it says our next payment is due November 28th. (Edited per community guidelines)?? There's no calling ATT to get a live customer support person on a

Questions

 • Plans & Features

39

2

0

ATT Needs to Step UP in the Service Areas

I live at the end of your service area in Jewett Texas in the Robbins Community. To the south, east and west, Windstream is available, but right where I live it is AT&T. Windstream offers all of its customers internet service. While there is not monetary incentive for your to run high speed inter

Questions

 • AT&T Internet Features

71

1

0

Moved and AT&T admits they can no longer provide service, yet charges huge fees to cancel?

Has anyone else ever moved and AT&T has admitted to now not being able to provide cellular service at your new residence yet charges you almost $2500 to cancel?! Backstory: we upgraded two lines last year and traded in 2 iPhone 11s as an “even exchange” on 2 new iPhone 13 pros. We also purcha

Questions

 • Wireless Account

28

5

0

Phone number changed

Help! I just joined prepaid, wanted to keep my number but it's changed! help me get my old number back asap please.

Questions

 • More AT&T PREPAID Discussions

51

1

0

Complaint about wireless

What is the best phone number to call to file a complaint? The loyalty and retention people are the problem and a very expensive one (wireless).  I've done everything for months (MONTHS) to resolve my issues and get reimbursed for a return, for your wireless service not working, for your peopl

Questions

 • Wireless Account

48

2

0

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