Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (297)

Relevance
AT&T Shipping Nightmare

My dad recently tried to upgrade the family devices through a promotion at Target. All new devices came through the mail. My mom already had a new iPhone 13 pro, so they sent an iPhone 13 Pro Max. She didn’t like the size of it so we sent it back in place of the old one, therefore she would keep her

Questions

52

1

0

AT&T Whitelist - BlackBerry KeyOne, Priv, but no Key2?

Hi all, Very peculiar question I can't find an answer to online. I've been using a BlackBerry Key2 since release, first on AT&T, then Cricket. With Cricket's ridiculously small whitelist, I wanted to move back to AT&T, only to discover that the KeyOne and Priv are on the list, but n

Questions

277

4

0

I work for at&t

I can’t get in touch with no manager I am a sales rep. A customer was approved for accessory installments and they wanted warranty or insurance so the only thing I seen for that is a tab that said warranty accessory.  When I put that on each accessory it 0 out the price I thought as employees

Questions

12

1

0

Warranty Fraud

At&t won't Honor the warranty so if anyone else has a (Edited per community guidelines)ty phone I'm going to see my lawyer tomorrow. I also have all phone conversation I got from customer support, And receipts .Done !! Going to post all my conversation on Twitter, tictoc,and my YouTube channel.

Questions

175

11

Order Status

I got baited into bundling wireless service with my tv and internet last month. I had the worst possible experience with trying to get my application done and phone numbers ported over from current carrier. After all of that I finally got numbers ported and ordered 2 phones on a deal that I was offe

Questions

69

1

0

Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

104

1

0

Device Incompatibility with Network Upgrade

I recently received a notification that my device will no longer work after the network upgrade planned to take effect in Feb 2022. On the informational page it states that any phones not capable of utilizing HD Voice (also known as VoLTE) would not longer be supported. After doing a bit of research

Questions

136

11

0

A hurtful situation

Hello, my name is Derek and I am writing in regards for my mother and sister who have both been dealing with chaos and trying to get our account resolved for over 2 weeks going on 3 now. We have been loyal customer since before AT&T bought Alltel. We are trying to upgrade our phone as well as port 2

Questions

75

1

0

8 months of continuous attacks even after moving and changing routers 5 times

I’ve been dealing with identity theft, dos attacks and network attacks. Not only do the dos ICMP requests originate from their one (and only) dns server and as someone who has a degree in CS I decided to test the network on my own. In my little at home pen test I found not only is the DNS server ext

Questions

59

0

0

Iphone Unlock

I purchased an Iphone that's from AT&T, I have the box and everything for this phone. I am trying to unlock it to use it with my carrier outside of USA (it is compatible with my carrier) but when i try to make the request through the portal it says a request has already been made but neither

Questions

85

2

0

wireless service, customer support, web site ordering, at&t,, firstnet

MY BEST SUGGESTION IF YOU WANT AT&T, OR FIRSTNET:  BUYER BE WARE  !!! I WOULD SUGGEST ANY OTHER COMPANY, UNLESS YOU LOVE BEING ON HOLD AND MAKING YOURSELF FEEL HORRIBLE DEALING PEOPLE THAT ARE CLUELESS !! I am a Firstnet subscriber, order placed online and porting numbers in, buying

Questions

24

1

0

Cust service abysmal. No sense. No offer for retention

Been thrown around and spoken to like I’m stupid. Ive been ignored and dropped suddenly on almost every single call with an agent. All I’ve wanted was to see if att could match the price of a device with another carrier and no one is listening. They’ll ignore and focus on something else and then ask

Questions

34

6

0

Att changed my tablet plan without consent!

I have the unlimited elite plan with HBO max and 40gb of hotspot per device. I have 2 phones and a tablet. I have had this plan a long time. Now this month, my tablet was given it's own plan with only has 15gb hotspot. Without consent and without notice of change..... How is that legal, and can I ge

Questions

45

3

0

Active armor not compatible with device and Call Protect not opening up past upgrade notifications to unregister number

I have a device used for basic phone phone functions (calls for work but it's not work issued, text, and emails). Now that Call Protect is defunked and forces a upgrade to Active armor, I cannot install it due it it not being compatible on my device. Now I miss all calls that aren't in contact list,

Questions

35

3

0

What happened to the "Pause AutoPay" option?

What happened to the "Pause AutoPay" option? I used this often in order to pay my bills properly because ATT takes forever to charge your bank or card and waited almost 10+ days for my bank to show the payment cleared. We used to be able to pause autopay in order to make manual payments - and I have

Questions

1.1K

5

Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

70

2

0

Upgraded to Elite Plan Scam

I called into Customer Care on June 13th to ask about a phone installment. Instead, "Jerome G" insisted I upgrade to the "Elite Plan" because my current 30GB plan was overcharging me. He told me I currently paid $220 for my two lines, but with this new promotion, I'd only pay $212.34. He said it inc

Questions

482

4

0

Regarding fake promises and false billing

I'm a customer of other mobile network. After seeing an offer on AT&T official website - $1000 credit for google pixel 7pro with eligible trade-in, I thought to shift to AT&T if the price is low. I went to the store to check about this and the representative said he gonna waive activation fe

Questions

97

8

0

Trading In? Read the Fine Print!

I think why everyone is having an issue with this business strategy is because of the verbiage and the appearance of promotional item. In many promotional advertisements they merely say get a certain "Dollar" amount off w/ an eligible trade in. The focus is on the trade in not the duration and the s

Questions

187

0

0

0

Deceived Daily

Me switching from Verizon to AT&T 8/21/2020: 1. AT&T Quoted me $15 per month installment plan for a promotion on the Samsung Galaxy Note 10. We received the phone.  Then received our bill to find out it is $33 per month.  I called and they admitted that they sold me the wrong pro

Questions

53

2

0

Not finding what you're looking for?