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Upgraded to Elite Plan Scam

I called into Customer Care on June 13th to ask about a phone installment. Instead, "Jerome G" insisted I upgrade to the "Elite Plan" because my current 30GB plan was overcharging me. He told me I currently paid $220 for my two lines, but with this new promotion, I'd only pay $212.34. He said it inc

Questions

 • Phone & Device Upgrades

446

4

0

I've been charged for Prepaid service without my knowledge for over a year.

Over a year ago - in March of 2019 - I purchased one month's worth of data as a temporary measure. I did NOT want to turn AutoPay on, but yet it remained on until I noticed I had been paying regularly from then until now. ATT owes me nearly $500 for a service I didn't sign up for and didn't use. In

Questions

 • Plans & Features

48

1

0

BILLING AND CUSTOMER SERVICE

I upgraded my insurance plan to cover all 4 phones on my account. I went from paying $8.99 to $40 per month, So I thought.... 3 years later I find out that the customer service agent never eliminated my prior insurance payment. I call ATT and stay on the line for over 2 hours to hear the customer

Questions

 • Wireless Billing

55

4

0

went to a legit att store and was scammed by the greasy loser that sold my girlfriend and I phones

went to the local att store to add my gf to my plan and to get new phones. the guy there set me up with firstnet ( for being a hospital employee) and told me that for signing up i could get a watch.. i said no, he said even if its "totally free?". i said maybe and asked how it worked.. he said that

Questions

 • Wireless Billing

67

10

0

If you can text but can not make calls, try this

If you're on ATT and one day your phone can text but not make or receive calls, download this and set it to GSM/WCDMA preferred. https://play.google.com/store/apps/details?id=com.xsquarestudio.forcelte&hl=en_US&gl=US I think they break things when they do p

Questions

 • More AT&T PREPAID Discussions

33

0

0

ATT Netgear 770S

I have a unlocked ATT Netgear 770S how do you turn roaming on my ISP has free roaming and told me to turn it on. I don't know how to turn roaming on can someone help me that does know how.

Questions

 • Other Phones & Devices

55

1

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

64

4

cannot access email from android device

last 2 weeks I cannot access my email from any mobile device. dont you have any SLA with currently? when will this outage end?

Questions

 • AT&T Fiber Account

41

1

0

Unable to update software on samsung s8+

Hello,I have a samusng s8+ unlocked that I got as gift from a friend. I am using it in Canada. I am unable to recieve any software update. I tried to manually check an update for the phone settings but that didn't work. Also I tried smart switch that too didn't work. I went to Smasung service center

Questions

 • Android

50

1

0

By One Get One Scam - Leaving AT&T ASAP

Last June 2019 my daughter's phone was giving her trouble and needed to be replaced. Her line was eligible for an "upgrade" so we decided to take advantage of the Buy One Get One Offer. The plan was to get the two phones one for her and one for my wife. We understood the BOGO offer required the a

Questions

 • Wireless Account

95

3

0

Lost phone

Why when you lose your phone and try to purchase a new one online do they send a security code to the phone you lost? I addressed the issue this morning with a rep for 20 minutes and she couldn’t help. I asked her to get me someone who could so she sent me to a manager named “Jennifer”. I was on the

Questions

 • Wireless Account

73

2

Ruined my credibility and lost my number

I can not believe I had to be apart of the scam and degrading customer service as most other people have apparently endured. After having to find a wifi coffee shop in the SF when I was supposed to be in the passport agency, to figure out why my phone was shutoff, 4 HOURS later from being repeatedly

Questions

 • Wireless Account

86

2

0

ATT worker grabbed my phone number and started texting me after setting up my phone

Adam with ATT came to my house to give and set up my new phone. He kept making sure which number was mine, and asking about me. I found everything normal until after he left, I got a text asking to hang out and when I was leaving. I asked who it was and he said it was him. He also implied that he wa

Questions

 • Apple

33

2

0

Closed

Cancel my service

I want to cancel my DSL and home phone service. I have been on the phone for over an hour trying to cancel my account. I have tried to cancel online, but there is only an option to cancel my home phone service. I have reached out on social media, but no reply. How do I cancel my account? I have al

Questions

 • AT&T Internet Account

56

1

0

At&t internet plans

Ive received mail ads about getting at&t internet but fiber isn't available in my area, and the speeds of coax are too slow for my needs, why am i getting these ads if fiber is unavailable? plus its $35 a month for 300 Mbs, but $55 a month of 5 mbs???? How do i get fiber installed in my area ( 2

Questions

 • AT&T Fiber Ordering

64

2

0

Closed

The Problematic So-called "3G Going Away" Campaign

Text messages from AT&T recently arrived at my unlocked 4G/LTE mobile phones, claiming that my device will stop working soon due to the elimination of 3G network by AT&T. It was indicated that a short list of limited make and models of devices would continue to be supported by AT&T in th

Questions

 • Phone & Device Upgrades

53

1

0

Where's my $700 Credit for Trade In

I switched to AT&T because they offered $700 credit with phone trade in (beginning with $40 phone value) November 2019. The store clerk assured that I am eligible for the credit and I will be getting device fee off of my monthly billing cycle. However, after 1.5 years nothing has changed and eve

Questions

 • Wireless Billing

290

2

Locked out again from Email, after one time of using password Care Code: 201.2

I logged in to email website using keychain password, and it IMMEDIATELY said I was locked out for attempting to log in too many times, and I HAVE to change my password! 1) I don't want to change my password nothing was wrong i logged in one time like usual, but it did not log me in, instead it blo

Questions

 • AT&T Mail Login & Security

183

1

0

Closed

The Problematic So-called "3G Going Away" Campaign

Text messages from AT&T recently arrived at my unlocked 4G/LTE mobile phones, claiming that my device will stop working soon due to the elimination of 3G network by AT&T. It was indicated that a short list of limited make and models of devices would continue to be supported by AT&T in th

Questions

 • Network Coverage

50

1

0

ATT Store says my S7 is not 4G but I don't believe them...

ATT Store says my Galaxy S7 is not 4G but I don't believe them... The S7 is/was a "spare" phone. My S5 still works. They shut off my 3G S3 (owned since new) and automatically ported to the free Motivate phone received a few months back. I don't care that it was free--it still (Edited per community g

Questions

 • Samsung

1.8K

3

0

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