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Identity. Fraud. Data Security. Contract.

AT&T contract states they will not keep our data safe. I did not read the contract See below. Get out while you can or read the fraud forums before doing business with AT&T. It is likely a timely  resolution will be quite challenging if your AT&T account is ever compromised.&nbs

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47

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Predatory hotspot data charges during ATT infrastructure outage

My home internet has been down for 7 full days now due to an unspecific ATT fiber infrastructure issue. Support has told me multiple times per day that it should be resolved within 24 hours, which comes and goes with still no resolution. Latest “update” is they located the problem and ETA for repair

Questions

149

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Closed

Smart Home Manager limits members from blocking unauthorized devices in the "Previously Connected" section

Hello everyone, Sad to report that hackers are still able to breach my privacy and hack my three Apple devices (iPhone 7+, MacBook Air, and iPad) accessing the internet. I am well versed on the AT&T's Smart Home Manager app, and believe it's a wonderful tool for the purpose of providing the mem

Questions

728

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Forced 5g

Why am I being forced to try to use 5g when I have no service. What is the solution to switching the data to 4g lte? The "Standalone" field is shaded therefore will not let me make the change. Any assistance will be greatly appreciated.

Questions

281

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ATT is #1 Predatory Practices & Fraudulent Promotions

I sent in my phone, it was received and processed in MARCH (per ATT support, the postal tracking, AND the ATT trade in status). It’s now mid August. I was told by support that my $1000 credit would be applied within 3-4 billing cycles. (Un)Fortunately, this is the second time I’ve been bamboozled by

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72

11

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Closed

what a bunch of liars!

After 16 years I switched to AT&T - Jake at Walmart, a contractor for AT&T, got me to switchover....Trade your phones in for new ones- just bring your bill to AT&T with the old phones and they will cover the balance on your verizon phones- NOPE! So I spend HOURS on the phone just for th

Questions

1.1K

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What is sddv

Please explain to me what sddv means. I know that it is just a code for billing. But what do the letters stand for? What is the acronym?

Questions

695

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Not able to watch youtube without vpn active

I have att fiber to my home, and I've been trying to play youtube on any of the devices on my network. For some strange reason, youtube is surely throttled if I'm using wifi. If I wish to use youtube, I must 1st turn on my VPN then start watching. I've been told that I would be charge

Questions

893

1

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Internet Air poor connection

Some of us [rural] customers used to have a fair connection with AT&T Fixed Wireless service, and were "forced" to "upgrade" to Internet Air, or All-Fi, or 5g, or whatever the latest buzz-scam word is for this nearly useless service. Last speed check was a dismal 2.9M/s, and I always have to sw

Questions

1.3K

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Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

1K

1

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36 month “contract”

If I port my number over to spectrum what happens to the $221 dollars I still owe to AT&T. The service was the worst service I’ve ever experienced the lady at my in person store was an absolute nightmare when we tried getting a port number for my boyfriends phone. She claimed she would not help

Questions

627

7

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Worst customer service of my life- dishonest and unresponsive

I have never experienced such unbelievably bad customer service as I am currently experiencing with AT&T. I have been a longtime, loyal customer and the company has done a bait and switch on my internet price - lied to me to get my business - and will do nothing to make it right. I feel mislead into

Questions

54

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Number of fibers

I already have broadband at home, but I think it is not enough. I want to add more broadband. I now want to know how many broadband lines my house can expand?If you now ,please tell mi,call [email scrubbed]

Questions

57

2

Att notifying me every 2 minutes that I am logged into my bussiness account

I just activated my account in the ATT Business Direct portal, about 10 minutes later I started to recieve 2 to 3 calls every 5 five minutes, I now have over 50 voice mails. The calls are coming from 800-221-0000 When I try to call the help desk they keep claiming that this is not coming from ATT, b

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54

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Deceptive Sales Practices

I was convinced by one of the ATT phone reps to upgrade internet to the $85 a month service versus the $55 one I was planning to purchase. He told me that I would be getting a $400 reward card for this level of service. My reward card only ended up being $200. This was the level that came with the $

Questions

177

1

Prepaid hot spot issues

I added a 50gig plan to my hotspot about 4 days ago. Today when I tried to connect I get a message saying im out of data. Seriously. Maybe 12 hours of web surfing. No downloads no streaming and 50 gig in 4 days?  Not possible. Then I cannot get info on account because no where can I logon and

Questions

32

1

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Visa Gift Card

WHY IS IT THAT YOU PEOPLE HAVE SUCH A HARD TIME KEEPING YOUR WORD WITH THE GIFT CARDS WITH SIGN UP!!!! YOU CANT EVEN GET ME A UPDATE?!?!!? SUCH (Edited per community guidelines)!!! I SHOULD OF NEVER SWITCHED

Questions

55

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Number sync device unknown

There is an iPhone mini syncing with my account I do not own nor did I set up number sync with an iPhone 12 mini.  I want to know who’s phone it is, how it was linked to my account, why the “remove” option is unavailable for me to use to unsync this unknown device, what all personal informat

Questions

79

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INTERNET CHARGED FOR ALMOST 3YRS

I would like to file a complaint with internet loyalty supervisor joshua id#[EDITED]. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

Questions

49

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Billing me for an upgrade I never received

I tried to upgrade my phone but it never went through, as ATT contacted me in my ATT inbox saying it must be canceled. So I canceled. Never received a new phone. Still using same walmart phone. The problem is they charged me the upgrade fee. I called. Got sent to different depts. and disconnecte

Questions

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