A few days ago, I changed my fiber plan from 500 to 300. I was using the ATT app. When I was placing the order to change the plan it did not mention anything about an installation and if it did, I would have not clicked on that. The next day I check my order because I find it strange that the plan d

SoCal Area Remodel, have Fiber available but have not ordered service yet. Can I get AT&T ordered and they come out to run fiber during a remodel? Will they come out during a remodel to do work? I want the Fiber ran to the gateway inside the house in a specific area and not on the exterior wall

I have ATT Fiber and the Pace 5268A U-Verse Modem and a Google Wife mesh system (recently replaced with Netgear Router). I noticed that my WiFi connection was dropping every day or every other day and thought I would have more control by replacing the Google Wifi mesh system. Through research and co

Hi,To Whom it may concern,The contractors that installed Fiber Optics through my back yard broke my Sprinkling System in Two places. I have miss placed the Door Hanger for the number to call to report this issue. Please Call me ASAP regarding this issueat Thank you

Upgraded from U-verse to Fiber. Unable to send email. Email service is with Network Solutions, POP3 using Outlook. Outlook error is Task '[email scrubbed] - Sending' reported error (0x80042109) : 'Outlook cannot connect to your outgoing (SMTP) email server. If you continue to receive this message, c

I live in a newly constructed community.  AT&T is the only telecommunications provider, however there have been some issues we are unable to get answers for.  The only service any home on my street can get is 1.5Mbps internet (that number is not a typo).  This is in an area with fiber and the tech t

We are in the process of building a  house with an estimated completion date of 10/31/18. Currently, the fastest internet speed offered at our new address is 50mpbs. We do a lot of streaming and working from home, so I would really like to see how feasible it is to get faster speeds than this. Is th

I saw a few workers installing a fiber line next to a school and that school is only 3 or 4 blocks away from me and still, Fiber isn't available in my area for some reason! I'm thinking of switching to an actually good service where my crappy DSL wifi doesn't shut off every 10 minutes.

Hi, I have a conduit installed from the side of my house to inside of the house. So I am thinking which cable (RG6 or Ethernet) should I get for fiber internet connection with AT&T?   They can install their gateway(or whatever it calls) outside of the house, and I just wonder which ca

I’m getting notices about upgrading to fiber at no additional costs. Is this true or will there be a charge after a period of time?

Hello, I have a huge interest in signing the AT&T fiber plan but I have one concern. During the plan selection Im being offered the option to have the AT&T Wi-Fi Gateway device for 10 a month. The question is, I already have a Google Nest mesh system (1 router + 4 extenders) and I would l

On 11/30, I had maintenance men working on a drywall repair in my apartment. They unknowingly cut my fiber internet wire. I work from home and Wednesday is my normal day off. When I discovered I had no service, I restarted my Gateway three times and the service never came back on. I called tech supp

I'm trying to setup a web server at home for fun and games. A normal HTTP server on port 80 works fine. However, I setup a redirect to HTTPS on port 443, but the gateway does not allow me to forward that port. It tells me: The port 443 in the service conflicts with the device managed port 443.

Hi, I'm not looking to pay $10/mth for equipment and was wondering if I could just buy the gateway, and not rent it. If I switch to AT&T it's for the long haul, and 5-6 years from now I'd rather not be paying $600-700 (and counting) for a gateway.

I got my fiber installation less than a month ago. A couple of weeks I noticed that the cable that was originally bundled with the rest of the telecom cables on the power post was hanging down close the ground. When the tech did the installation he had to run this fiber cable from the post in the ne

I received a call a week or so ago from AT&T Construction indicating my new fiber install was scheduled for burial before Aug 10, assuming the utilities had been marked. Is there a way to get in contact with this group to discuss their schedule as they are late and I have to keep warning the la

For the stable operation of the mail server, I need a static IP address. In the technical support chat, I was told that I have to pay for a minimum of 8 IP addresses. To connect, I have to schedule a visit from a technician. Question 1 - can I connect remotely, don't expect a technician visit.? Q

Cannot access my internal network resources, ie mydomain.com or my plex server after setting up my new AT&T Fiber service with the BGW320-500. Done lots of googling and found lots of other related articles and they either have a fix for it that doesn't work for me, ie using google DNS or setting

I'd like to contact the San Diego representative who can discuss adding fiber lines from the box on the street to our condo community. We were told by the last tech that there is a push by AT&T to convert certain buildings with fiber. He never called back with the contact information...

I can see by your coverage map that Fiber Internet is offered about 10-12 houses from me, yet I cannot get it.  I am desperate to terminate my Comcast service due to many issues of them being extremely "shady" with their ethics and billing discrepancies.  That is the nicest way I can put it!  What w