Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (2.3K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Green Blinking Power and BroadBand. Red Blinking Phone.

I have fiber internet only. No other services. My internet (wi-fi & wired) works fine. My router shows all lights blinking: green blinking power and broadband, red blinking phone. How can I resolve this issue and have my router accurately reflect my service status like it used to? That would be

Questions

145

1

0

Accepted Solution

Official Solution

Nokia BGW320-505

I want to use a NetdumaR2 Gaming Router instead of my current Nokia BGW320-505. How do I make this happen?  

Questions

1.7K

2

0

Accepted Solution

Official Solution

Dallas-AT&T Technicians Lack of Transparency and Candor for Fiber Install

Reference AT&T ticket LXXXX8870 and case number LXXXX1908. On Saturday, September 26, 2020, I scheduled an appointment with AT&T to have high-speed internet set up to a new build house located in Dallas, Texas.  The appointment was set for between 9 A.M. and 11 A.M.  

Questions

386

3

0

Accepted Solution

Official Solution

Reliability of Fiber Internet

Our neighborhood just got cables for fiber internet. They have a box at the end of my backyard, but the fiber has not been connected to my house from that box yet.  I have comcast internet and it is very reliable.  I am considering getting the AT & T fiber internet 500 plan.  How

Questions

492

6

0

Accepted Solution

Official Solution

Depth of fiber burial

When the tech was here to do the initial fiber install he laid the fiber on the ground and said that the line would be buried within 45 days - so far so good. I told him that I would be having the yard regraded in the near future and that the burial should be at least 6" deep and that it was only to

Questions

711

2

0

Accepted Solution

Official Solution

New Account Open $200 Reward

I moved to a new house in August and opened fiber online. They said they would give you a $200 reward on the initial contract. However, the $200 reward cannot be found on https://rewardcenter.att.com. where can i check this?

Questions

5.2K

6

Accepted Solution

Official Solution

Using Orbi wifi mesh CBR40 with satellite with ATT modem/router BGW-320

I recently switched to ATT fiber from Xfinity. I currently use my own modem+router combo (CBR40). The AT&T Fiber self-install kit came with BGW-320. From my understanding, my orbit is not a router-only device. Can I connect the AT&T fiber modem to use router capabilities inside my orbi? And

Questions

4.4K

1

0

Accepted Solution

Official Solution

When can I expect the AT&T fiber line to be buried?

My service was installed on March 7th. A new fiber optic line was ran and it's laying over my yard. I was told that someone would come back to bury it, but so far nothing has happened. When can I expect the line to be buried? Thanks.

Questions

264

2

0

Accepted Solution

Official Solution

Inside Fiber Optic Cable length from fiber jack to AT&T modem limitations?

I scheduled an installer to come out and hook up new AT&T fiber optic 1G internet. I do not have a previous fiber install, so he would have had to lay the outside wire on the grass, and have someone bury it later.  that part was ok. Inside the house, however, he told me the modem can only

Questions

9K

4

0

Accepted Solution

Official Solution

ATT Fiber cost after 12 months

Hi all, I’ll cut to the chase, I’m thinking of switching over from Xfinity Gigabit to Fiber . I’m currently paying $75 a month with Xfinity while ATT says it’s $80 a month for 12 months. I spoke with a rep online and they confirmed there’s no contract and the price is not a “promotion” rate. Howe

Questions

2K

2

0

Accepted Solution

Official Solution

Closed

Not getting full AT&T fiber speed

I installed the ATT fiber internet today in my apartment. I was pretty excited to see how the 1GBPs internet works but turns out it is slower than the previous one I had from Spectrum. The speed test is barely giving me 100mbps download and around 200mbps upload speed. I am having a problem loading

Questions

148.5K

79

Accepted Solution

Official Solution

ONT Box in Garage, Wired outside through wall - BGW210

Hello - I received the self install kit for 1GB ATT internet. The previous owner has a power box in the garage with the ONT running through the wall to the outside. There are two boxes outside. My question is how do I set up the BGW210 if the ONT box (or whatever it's called) is in the garage and it

Questions

1.8K

6

0

Accepted Solution

Official Solution

Closed

Can I connect my fiber directly to my own firewall w SFP/transceiver?

Hi Guys, It's probably been asked about before. I have an SMB firewall in home (a Zywall USG Flex 200) and would strongly prefer not to have to use the ATT router/wireless if at all possible. My firewall has an SFP+ and I can get whatever transceiver I need for the provider's connection. I'm plenty

Questions

5.2K

11

0

Accepted Solution

Official Solution

Inbound IPv4 connection & power backup

I've been an AT&T Uverse Internet customer for a number of years. I've been generally satisfied with Uverse's speed, features and reliability, with a couple of exceptions. AT&T is installing fiber in my neighborhood. I am considering getting fiber but need to get the answers to a couple of

Questions

105

0

0

Accepted Solution

Official Solution

Best Router/Gateway/Modem for ATT FIber

I am looking into switching to ATT Fiber and wondering about equipment. My house is fairly large and has plaster walls which makes it hard to broadcast wifi signal across the entire house. First, would the gear ATT provides be fast and cover my entire house? And if not, would it be possible to eithe

Questions

1.5K

1

0

Accepted Solution

Official Solution

Will Corded Phone Work In Power Outage After Switching from DSL to ATT Fiber Internet?

I have ATT DSL. My coded phone works during a power outage, no matter how long the outage lasts. No power needed. No battery backups needed. I plug the phone into the phone jack and it works. After switching to ATT Fiber Internet will the corded phone still work this way or will it be dependent on p

Questions

168

1

0

Accepted Solution

Official Solution

What connects the GPON to the gateway inside the home. Still RJ11?

I just scheduled installation of AT&T Fiber service because we have had many issues that AT&T I&R has said were due to deficient transmission on one of our 2 bonded pairs. We've had a 15 foot trench in our yard for about a week now, dug by contractors working on behalf of AT&T. We've been told our t

Questions

1.5K

1

0

0

Accepted Solution

Official Solution

The phone network is off

Hello I want help. I bought an iPhone from Saudi Arabia, used and locked from the telecom company. Can I pay the contract and unlock the network? How do I know how much is left on it? I don't know how to use the official websiteI don't have any imei

Questions

351

1

Accepted Solution

Official Solution

Fiber Optic Service

How do I request fiber be installed in my POA of 14 homes, gated community?

Questions

138

2

0

Accepted Solution

Official Solution

Extend Optical Cable

I need to move the AT&T Intertek optical/electrical interface box.  I need to extend the optical cable.  AT&T uses a proprietary connector (not a TOSLink),  Where can I purchase an extension -- I would rather not have to call AT&T.

Questions

635

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.