Good morning, I hope you have a few seconds to help me with this issue. .  I moved into an apt and have AtandT fiber. I was hoping to plug in an ethernet cord into it as I used to with my comcast modem, however I couldn't find the modem. I found it in the back of my closet finally, it had been secur

I just scheduled installation of AT&T Fiber service because we have had many issues that AT&T I&R has said were due to deficient transmission on one of our 2 bonded pairs. We've had a 15 foot trench in our yard for about a week now, dug by contractors working on behalf of AT&T. We've been told our t

I have been a Fiber customer ever since the pandemic began, but this problem started very recently. I haven't been able to access the Chinese social network (Weibo) normally for more than 2 weeks. Most of the time, if I try to open any video in the app (Weibo International), the video would not open

I need assistance getting my home’s waterline repaired. It was damaged in mid February by fiber installers. I’ve made calls and have gotten no assistance. My last water bill was $600. I need help and quickly. Otherwise I’m going to small claims court.

We installed a Netgear Mesh Wifi System today, with ATT Fiber internet and voice in the house. In other parts of these forums, I found instructions on how to put the ATT router on IP Passthrough, etc: https://forums.att.com/conversations/att-fiber-equipment/set-up-netgear-router-with-att-fiber/5e5be

I've been an AT&T Uverse Internet customer for a number of years. I've been generally satisfied with Uverse's speed, features and reliability, with a couple of exceptions. AT&T is installing fiber in my neighborhood. I am considering getting fiber but need to get the answers to a couple of

Hi, I tried searching and did not find any answers.My friends say that to have Gigapower means ATT have full access to my internet activity and can use it however they choose. I don't remember reading that anywhere and have read online that ATT did away with that in late 2016. But with Net Neutralit

hi, i recently bought a phone online and when i went to set it up it said sim not supported talk to your carrier, i live in a different region and i bought the phone online and saw it was working perfectly bla bla and i got it and when i reset it right now this issue occurred and now i have a brand

Hello. I think my BGW320 might not be fully set up - or I don't understand how it works re: IP addresses.  Here's some background that hopefully will be helpful (and not overwhelming): I have  AT&T Business fiber installed at my home to test it - I still have business cable as well

I need to move the AT&T Intertek optical/electrical interface box.  I need to extend the optical cable.  AT&T uses a proprietary connector (not a TOSLink),  Where can I purchase an extension -- I would rather not have to call AT&T.

What Netgear WiFi modem routers work with AT&T Fiber internet?

I have ATT DSL. My coded phone works during a power outage, no matter how long the outage lasts. No power needed. No battery backups needed. I plug the phone into the phone jack and it works. After switching to ATT Fiber Internet will the corded phone still work this way or will it be dependent on p

I have att digital phone service through an older phone box outside my house connected to the overhead lines. If I have ATT fiber installed, do I still need the old phone box? And, will new phone cables/wires be run to each phone set in the house? The digital phone install just used the original hou

Due to extreme cold weather, we're experiencing rolling blackouts here in Texas and I was wondering if a UPS or battery backup would work for my BGW320 in this situation. In other words, does anyone know if the fiber coming into my house is impacted by a rolling blackouts outside my home? It makes n

I am doing RFPG development and there's a 50GB software install package that I am trying to download. File will not even begin to download.  Is there a file size limit on Fiber Internet service? Thanks

Hi there, I recently switched to ATT Fiber from cable service. I had the Nest WIFI router and points at my old house with cable working beautifully.  I now have the ATT Fiber Gateway and do not know how to use the Nest WiFi and points in my house.  I have awful service downstairs but u

I was wondering who I should contact regarding damage to my property during fiber optic installation? Thank you

I have 1G Fiber (Houston). My equipment is: Pace 5268AC AirTiesW 4971 x3 (2 upstairs and 1 downstairs)--leased for $5/mo I still have drop/dead zones and frequent drops of wifi, particularly upstairs.  I have older 4921 extenders, but i am told that i cannot mix and match extenders. 

I have had ATT Fiber in my residence for 3 years and the entire time it has been very slow. Typical download speeds have been 2-3 Mbits pretty consistently, with sometimes the speeds going to 10-30 Mbits. Currently I have the 300 Mbit package. But this was the same when I had 50 Mbit and 100 Mbit. I

I just upgraded to AT&T Fiber 300 Internet from DSL 50. They replaced my BGW210-700 router which always worked fine with a BGW320-500 router. The router has a Blue Port which is 5G. I asked the AT&T guy who installed it if I could connect any device with a 1G ethernet adapter to it and he