Fiber 1000 is what I have just ordered for my new apartment coming up later this month. I was told by the sales person supplying my own modem would be a $10/month discount to which I was pleased as I prefer to supply my own hardware. I am, however, having trouble understanding exactly what hardware

Hi there: I bought ATT Airties 4921 in Sep'21 from Amazon.com. The extender is no longer working (even after pairing with gateway, the wifi or ethernet does not connect to the internet). As per Amazon, I need to contact the manufacturer for the warranty. I called AT&T Custome Care, but they keep

Every time I call technical support I can't get any people to actually pick up the phone to come out and fix my wire. How can I get someone out here?

I had AT&T fiber installed several weeks ago and someone came out to bury the cable it last Tuesday. He came to my door to tell me that he was done and that the cable was buried, but he didn't mention that he had hit the corner of my pool enclosure with his machine and damaged it.  I disco

South-side central Tulsa area. Coverage map claims fiber is in Tulsa but when I check the web site I'm told it's unavailable...? This is in the area north of 101st and Sheridan, south of the turnpike. Are there plans to expand into this area and if so when? Thanks.

I’m upgrading from 1Gig to 5Gig. Presumably my old wall-mounted ONT in my closet and Pace 5268AC gateway will be replaced by a newer combined ONT/gateway BGW320. Can anyone who has recently had this done share your experiences and let me know what to expect? Was it an easy and quick job or did it

When I upgraded to fiber (300), the customer service rep said that the tech would put in an upgraded router. He did not - he said the current one (589) was fine. A few months later, I am just not getting the kind of speed I expected. The speed test that the auto assistant runs is always within the s

Questions regarding Nokia Arris BGW320-505 Hello, I want to enable a login prompt when accessing 192.168.1.254. I do not want to enable remote access to this device, across the internet. Simple ask is to not allow anyone in the device unless you have a username and password. Any help on this w

We have Cat5E wire now that runs between our BGW320 ATT Router and our 4971Airpies ATT Extender. This Cat5E runs 150 feet around our pool area to our guest house.  We are experiencing a very weak signal on our 1 gig fiber internet.  What wire should I replace the Cat5E wire with to get th

There is a new neighborhood just being built on the adjoining main road outside our neighborhood. They have ATT fiber that was run up the adjoining road. Does anyone have a way to request from ATT the same fiber be pulled into another neighborhood? When I call ATT they say my address doesn't have hi

There is fiber available down the street from us. I would assume that the cables run down the whole street. We'd like to get fiber to the house if possible!

Hi, I want AT&T to delegate reverse lookups to my existing DNS server. I am a residential fiber customer with a /29 static block. I don't want them to store the PTR records, I want them to point to my name server, so I can manage the assignment of names. However, the request form requires PTR i

I live in Sunnyvale, CA; currently I am using Comcast but I am really (Edited per community guidelines) off by the slow speed (esp. the uplink speed) and frequent outages (twice last week, one happened during a fairly important meeting). I am looking into switching to AT&T fiber. While the coverage

I have the 1GB fifer circuit in my home. What is the monthly cost for the 8 static IP bundle?  I called support and the rep said it was $95 per month.  I find that amount to be impossible. Does a technician have to come on site to configure anything to provide the IP block?

I'm getting the run around right now regarding this. I called the buried cable division to have main lines looked at which are running on the property line where a fence is going to be installed.  They were great - said it is no big deal for the Repair department to install a new cable to be b

I recently had the 1GB internet service installed.  I have an office in the back of my house that has a hardwired connection.  My problem is with the WiFi coming off of the Fiber modem.  The speeds test just fine.  The problem is there are constant pauses on all WiFi devices.  Web pages pauses up to

Hello, I am an AT&T employee, and I have a property management company requesting a COI before they allow an internet installation. How can I get this for them?

Our neighborhood just got cables for fiber internet. They have a box at the end of my backyard, but the fiber has not been connected to my house from that box yet.  I have comcast internet and it is very reliable.  I am considering getting the AT & T fiber internet 500 plan.  How

I have been speaking for AT&T for months about Gigabit Fiber availability in our area. Apparently, several folks in and around our neighborhood have access to Gigabit Fiber and I have been assured by several technicians over recent months that it is simply a cross-connect issue in our area and

I have fiber internet only. No other services. My internet (wi-fi & wired) works fine. My router shows all lights blinking: green blinking power and broadband, red blinking phone. How can I resolve this issue and have my router accurately reflect my service status like it used to? That would be