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Requesting Expanded Fiber Coverage in Hayward, CA

Couldn't find a place to send my request, but hopefully some AT&T moderators passes this to whomever. Fiber is currently in Hayward, CA but not in my location, hope there's still more plan to expand...

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Should I have received an upgraded router?

When I upgraded to fiber (300), the customer service rep said that the tech would put in an upgraded router. He did not - he said the current one (589) was fine. A few months later, I am just not getting the kind of speed I expected. The speed test that the auto assistant runs is always within the s

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262

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When can I expect the AT&T fiber line to be buried?

My service was installed on March 7th. A new fiber optic line was ran and it's laying over my yard. I was told that someone would come back to bury it, but so far nothing has happened. When can I expect the line to be buried? Thanks.

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255

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Fiber in my area?

Hello there there is a subdivision that they are building near my house a main fiber trunk line that business or residential can not have access to runs right by it. I was wondering if they would probably invest in the 206 home subdivision for fiber or if they would use something like spectrum commu

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105

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2 internet carriers at one address

I purchased a new house last year and it was setup with xfinity internet by my wife. I am ready to sell my current home but want to move my ATT internet services to the new house. My wife wants to keep her xfinity, can I have both ATT and Xfinity at the same  address?

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382

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Internet service near our neighborhood

There is a new neighborhood just being built on the adjoining main road outside our neighborhood. They have ATT fiber that was run up the adjoining road. Does anyone have a way to request from ATT the same fiber be pulled into another neighborhood? When I call ATT they say my address doesn't have hi

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225

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Will there be fiber in my area and if so any ETA?

South-side central Tulsa area. Coverage map claims fiber is in Tulsa but when I check the web site I'm told it's unavailable...? This is in the area north of 101st and Sheridan, south of the turnpike. Are there plans to expand into this area and if so when? Thanks.

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142

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Fiber burial operator destroys yard.

I live in a new housing development with new sod and grass seed so when I got a text message on July 13th saying that AT&T is coming out to bury my new fiber I figured they'd "be gentle" as the neighbors have had no problems with their cable getting buried.  I come home from work to see th

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117

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Hardware compatible with ATT Fiber connections?

Fiber 1000 is what I have just ordered for my new apartment coming up later this month. I was told by the sales person supplying my own modem would be a $10/month discount to which I was pleased as I prefer to supply my own hardware. I am, however, having trouble understanding exactly what hardware

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648

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Is my current internet plan eligible for the ACP benefit?

I was recently approved for the Affordable Connectivity Program benefit, how do I let ATT know? Additionally, is the ACP benefit eligible with my current plan, AT&T Fiber - Internet 1000?

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95

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Att fiber

Att workers have been working on splicing in my area how much longer till I’m able to get internet .

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100

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Broadband wire cut

Every time I call technical support I can't get any people to actually pick up the phone to come out and fix my wire. How can I get someone out here?

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291

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Do i have to pay equipment fee with gigabit fiber if i own an NVG 599?

So i have a question, If i own an NVG 599 (long story short, my friend lost one when he moved, paid the fee when they cancelled the service and found it in a box in their attic later and gave it to me), would i be able to use it and would i still have to pay the "lease equipment" fee for AT&T Fiber

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2.4K

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How to get AT&T fiber?

I live in Sunnyvale, CA; currently I am using Comcast but I am really (Edited per community guidelines) off by the slow speed (esp. the uplink speed) and frequent outages (twice last week, one happened during a fairly important meeting). I am looking into switching to AT&T fiber. While the coverage

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190

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The AT&T Fiber bury person hit my pool enclosure with his machine and caused property damage. What number can I call about this?

I had AT&T fiber installed several weeks ago and someone came out to bury the cable it last Tuesday. He came to my door to tell me that he was done and that the cable was buried, but he didn't mention that he had hit the corner of my pool enclosure with his machine and damaged it.  I disco

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153

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Installation experiencing upgrading from 1Gig to 5Gig

I’m upgrading from 1Gig to 5Gig. Presumably my old wall-mounted ONT in my closet and Pace 5268AC gateway will be replaced by a newer combined ONT/gateway BGW320. Can anyone who has recently had this done share your experiences and let me know what to expect? Was it an easy and quick job or did it

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109

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Condo: AT&T Internet/Fiber Contract

Hello. I recently moved into a condo that is exclusively serviced by AT&T. Unfortunately, this building's max internet speed is 25-50 Mbps, yikes! With most people working from home, we've tried investigating how we can get better internet speeds. This is what we've found out: 1) we are only wir

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312

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Green Blinking Power and BroadBand. Red Blinking Phone.

I have fiber internet only. No other services. My internet (wi-fi & wired) works fine. My router shows all lights blinking: green blinking power and broadband, red blinking phone. How can I resolve this issue and have my router accurately reflect my service status like it used to? That would be

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126

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Buried main line in the yard needs moved

I'm getting the run around right now regarding this. I called the buried cable division to have main lines looked at which are running on the property line where a fence is going to be installed.  They were great - said it is no big deal for the Repair department to install a new cable to be b

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538

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Request Fiber Optic

There is fiber available down the street from us. I would assume that the cables run down the whole street. We'd like to get fiber to the house if possible!

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