
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I'm a new AT&T customer with AT&T Fiber service. I have a AT&T Arris BGW210-700 Broadband Gateway and a single AT&T AirTies 4971 Wi-Fi Extender to handle the more distant devices. I'm troubleshooting some very intermittent network interruptions and so far I don't see a patt
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I have the new NETGEAR Nighthawk Whole Home Mesh WiFi 6 System (MK62) - AX1800 Router with 1 Satellite Extender nad trying to set it up with my ATT Fiber BGW210-700. I have looked into other posts but I cannot seem to figure this out and how to make it work correctly. Any help will be appreciated.
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I have a device that I do not know what it is connected to my network. It's called an "EardaTec Device". When I looked it up, it's apparently linked to a lot of smart home things, like light switches. We own nothing of the sort. It's extremely likely that this device is slowing down my internet cons
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Closed
I am planning to switch to ATT Fiber internet and have requirements to connect few of my devices on 2.4Ghz. Can someone please let me know if the wifi device provided by ATT supports both 5 and 2.4 Ghz?
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I am currently renting the BGW320-505 WiFi fiber gateway (installed by ATT technician when I signed up). I've recently purchased the BGW320-500 from Amazon (for about $170), but when I plug it in it's flashing green light and I have no broadband connection according to web control panel (192.168.1.2
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Closed
I have been trying to get AT&T Fiber for three weeks now. I created a ticket to have my address validated. They were claiming that I did not provide an apt # for my address, but there was no number to provide. I live in a townhouse, not an apartment. I have called multiple times and my original
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
I am getting the following error: "The system database is invalid. You may need to reset the device." on my ARRIS BGW210-700. I am using IP passthrough to my own router within my home network. Just happened to notice this error when checking in on the device.
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
My plan on my account shows as Fiber 300, I received an ad in the mailbox that shows 3 different options of fiber plans. Fiber 300 for $35, fiber 500 for $45, and fiber 1 gig for $60. I went to check what plan I have and it shows I do have the fiber 300 but I have been paying $60.32 for over 2 years
Questions
•
AT&T Fiber Account
Accepted Solution
Official Solution
I noticed a USB port on the gateway and can I add a External Hard drive to the gateway and have a network drive?
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I have my BGW320-505 setup in IP Passthrough with all Firewall rules disabled, and all wifi antena's turned off as well. I'm using the port 1/5GB with a Cat6 cable to my Asus RT-AC66U B1 set in Router mode currently with QoS disabled, and IPv6 disabled, and a few other features currently turned off.
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
To keep it short.. I am running my own fiber "jumper" thru my house. This is because I KNOW that the install tech will not run the fiber during a normal install. Way too difficult and time consuming. I do NOT want underground digging and fiber ran on the outside of my house.
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I have a device that was working fine until my Internet was changed to Fiber. The device requires a router set to use DHCP to provide it with an IP address. Can anyone tell me the specifics about the new modem and how to tell if it is set to use DHCP?
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Keep getting the run around. Fiber is available NW Grand Rapids. But not in Kentwood MI? Only availability is "Internet 100" which is rebadged AT&T DSL with connection still thru a phone outlet (ethernet). Thanks.
Questions
•
AT&T Fiber Ordering
Accepted Solution
Official Solution
So, we switched from Spectrum cable 200 Mbps to AT&T fiber 1000 Mbps internet (currently have both active, so I can try experimenting with any suggestions no problem). The modems - modem-only in the Spectrum case and Arris BGW210-700 modem+router gateway in the AT&T case - are in a different room
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
My U-Verse fiber service came with router/modem 5268AC-FXN. We have some spots in our home that have weak Wi-Fi coverage and I was considering getting a mesh network. Google Nest Wi-Fi and MeshForce replace the current router. How is it possible to create a mesh Wi-Fi network with my set-up?
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Closed
Contractors boring for installing AT&T fiber in our neighborhood damaged my sewer pipe that runs from my home to the main sewer. I called a plumber to because all my plumbing was backed up. He scoped my sewer line and find and clear a blockage from my sewer and he found that my sewer pipe was
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
Learn What You Need For AT&T Fiber Speed First, AT&T Fiber requires the right hardware. If your device(s) is not compatible with gigabit speeds, you may not be able to take advantage of the plan/ speed you are subscribed to. Check out what you need below! Before troubleshooting, you'll wa
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
... or am I doing something wrong ? I have had these things for almost a year. They are unpredictable and flaky. Work fine with awesome speed for a while, then I will change rooms, and can't get out to the Internet until I disable WiFi and re-enable on my phone. Other static devices behave in a simi
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I have the 1GB fifer circuit in my home. What is the monthly cost for the 8 static IP bundle? I called support and the rep said it was $95 per month. I find that amount to be impossible. Does a technician have to come on site to configure anything to provide the IP block?
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Hello, Am I able to use my NETGEAR Nighthawk Cable Modem CM1200 in lieu of any At&T that requires a monthly cost?
Questions
•
AT&T Fiber Equipment