I have been trying to get AT&T Fiber for three weeks now. I created a ticket to have my address validated. They were claiming that I did not provide an apt # for my address, but there was no number to provide. I live in a townhouse, not an apartment. I have called multiple times and my original

I am currently renting the BGW320-505 WiFi fiber gateway (installed by ATT technician when I signed up). I've recently purchased the BGW320-500 from Amazon (for about $170), but when I plug it in it's flashing green light and I have no broadband connection according to web control panel (192.168.1.2

I am planning to switch to ATT Fiber internet and have requirements to connect few of my devices on 2.4Ghz. Can someone please let me know if the wifi device provided by ATT supports both 5 and 2.4 Ghz?

Contractors boring for installing AT&T fiber in our neighborhood damaged my sewer pipe that runs from my home to the main sewer. I called a plumber to because all my plumbing was backed up. He scoped my sewer line and find and clear a blockage from my sewer and he found that my sewer pipe was

Fiber 1000 is what I have just ordered for my new apartment coming up later this month. I was told by the sales person supplying my own modem would be a $10/month discount to which I was pleased as I prefer to supply my own hardware. I am, however, having trouble understanding exactly what hardware

I live in a new housing development with new sod and grass seed so when I got a text message on July 13th saying that AT&T is coming out to bury my new fiber I figured they'd "be gentle" as the neighbors have had no problems with their cable getting buried.  I come home from work to see th

I was recently approved for the Affordable Connectivity Program benefit, how do I let ATT know? Additionally, is the ACP benefit eligible with my current plan, AT&T Fiber - Internet 1000?

We have Cat5E wire now that runs between our BGW320 ATT Router and our 4971Airpies ATT Extender. This Cat5E runs 150 feet around our pool area to our guest house.  We are experiencing a very weak signal on our 1 gig fiber internet.  What wire should I replace the Cat5E wire with to get th

Questions regarding Nokia Arris BGW320-505 Hello, I want to enable a login prompt when accessing 192.168.1.254. I do not want to enable remote access to this device, across the internet. Simple ask is to not allow anyone in the device unless you have a username and password. Any help on this w

Couldn't find a place to send my request, but hopefully some AT&T moderators passes this to whomever. Fiber is currently in Hayward, CA but not in my location, hope there's still more plan to expand...

Every time I call technical support I can't get any people to actually pick up the phone to come out and fix my wire. How can I get someone out here?

There is fiber available down the street from us. I would assume that the cables run down the whole street. We'd like to get fiber to the house if possible!

Hello, I am an AT&T employee, and I have a property management company requesting a COI before they allow an internet installation. How can I get this for them?

Just had fiber installed about a week or so ago. I'm pretty happy with it and the wifi speeds. However it occurred to me that I'm just assuming I'm getting the speed I'm paying for. I decided to run a Cat 8 ethernet from the Gateway to one of my computers. I did 3 separate speed tests and none went

Hello there there is a subdivision that they are building near my house a main fiber trunk line that business or residential can not have access to runs right by it. I was wondering if they would probably invest in the 206 home subdivision for fiber or if they would use something like spectrum commu

There is a new neighborhood just being built on the adjoining main road outside our neighborhood. They have ATT fiber that was run up the adjoining road. Does anyone have a way to request from ATT the same fiber be pulled into another neighborhood? When I call ATT they say my address doesn't have hi

I purchased a new house last year and it was setup with xfinity internet by my wife. I am ready to sell my current home but want to move my ATT internet services to the new house. My wife wants to keep her xfinity, can I have both ATT and Xfinity at the same  address?

When I upgraded to fiber (300), the customer service rep said that the tech would put in an upgraded router. He did not - he said the current one (589) was fine. A few months later, I am just not getting the kind of speed I expected. The speed test that the auto assistant runs is always within the s

South-side central Tulsa area. Coverage map claims fiber is in Tulsa but when I check the web site I'm told it's unavailable...? This is in the area north of 101st and Sheridan, south of the turnpike. Are there plans to expand into this area and if so when? Thanks.

My service was installed on March 7th. A new fiber optic line was ran and it's laying over my yard. I was told that someone would come back to bury it, but so far nothing has happened. When can I expect the line to be buried? Thanks.