I been trying to get in contact with costumer service about the fiber outage that’s going on in my area and I keep getting the same response “It looks like there's a service outage in your area. We're working on the issue and will update you when it's resolved.” I understand things happen. The reaso

Some time last night between 7pm and 10pm, none of our devices were able to "see" or connect to out gateway, after a year and a half of great service. I have tried rebooting, resetting many times, but the network remains "disconnected" from all phones, TV, tablets, etc. The light on front of unit ap

Slightly stumped for a more veteran individual. Current condition, move the router like 18' from a poorly placed location (next to ONT Box) in corner of the home. Works like a charm but some areas have signal loss. Plan to move another 80' for a centrally located position using CAT6. Ran the cabl

I lose Internet service a few times a day, and sometimes I am in Zoom calls. I work from home, and am online with customers in some calls, and can't have these interruptions.  I have not experienced this loss of connection on a regular basis with Cox.  Is there something wrong with my fib

Where can I get a longer cord for my BGW320 Gateway?

My connection drops daily and the light on the front of the BGW320-500 will start flashing. The only possible issue I see is on the fiber status page the receive power (0.119) is lower than the warning threshold (0.12).

I am thinking about moving to 25 mbps from 200 mbps broadband. 1) 10 total devices could be operating at the same time + 1 gamer requiring limited lapse/lag time 2) Current broadband does go out when there is rain and or moisture 3) I understand fiber is the way to go, but currently, I have no li

Is anyone else seeing higher than normal latencies going out west during prime times? I am in Orlando/Oviedo, FL area. I used to get 49 ms to this server in Denver, CO consistently during prime time for the first 6 months I had ATT Fiber. Now I get 65-85 ms. It usually trends towards 85 for the last

Hi, I live in a small 3 bedroom apartment and already have 2 extenders, so coverage is pretty good. But, I keep experiencing constant periods throughout the day where all of my devices (laptops and mobile devices) constantly disconnect and reconnect to the WiFi network; at times, they remain conn

We had a new AT&T Fiber router installed at the end of July 2021. Up until about one month ago everything worked perfectly. Last month our Brother MFC-2700 wireless printer suddenly would not print. It was unrecognizable from all devices connected to WiFi (laptop, phones, & tablet). The prin

Was looking for some info on the forums but hadnt found anything super useful outside of some folks with resolved issues. I've been having periods of downtime with my internet since Tuesday of this week (12/21/2021). I called after a huge issue that knocked me out of work for a few hours and with so

We have been having a chronic ATT Fiber internet problem where the internet will go down for 30 mins to 3+ hours on sunny winter days. This has been going on for 2 years now (Nov-March each year) and ATT has been unable to resolve it. We have had a minimum of 6 tech visits to the house. The ONT b

How do I do change the HBOMax account from the paid one to the new free one from AT&T fiber promotion?

I've been dealing with this issue for a week now. My company use ZEN (Zero Trust Network) to give us access to their internal websites. Behind the scene, the authentication is done by banyanops. This used to work properly, however, recently this doesn't work on my machine anymore. Additionally, mob

There was just an ATT tech in my backyard, and now my internet is down. I have a red alarm on my fiber wall box. ATT have said now I have to wait for a technician to come back tomorrow to fix my internet, after they themselves broke it. I'm working from home, so now I can't work for 24 hours. Pa

Like many others I'm doing lots of work over zoom. Consistently my speeds are slower than everyone else on the call. Service gets interrupted, disconnected. Yesterday I was in a meeting on Blackboard collaborate and you can check your connections and compare with others. Attaching image of the sessi

Hello, I have a question about AT&T Fiber availability. I have a home that was built in 2003.  Every home surrounding my home has AT&T Fiber available to them, except for mine.  When I put my address into the Check Availability search for fiber, my address comes back as not ava

I'm a little beyond frustrated as I have been trying to order AT&T Fiber for the past 6 months, and it seems like nobody at AT&T sales or "u-verse" can seem to help.Multiple "network tickets" to the "engineering" team have been raised and sometimes I don't get a straight answer, a call back or simpl

I have been currently interested in having Fiber for over a year now, but it is still not available for my house. The Fiber line in our city runs just outside our neighborhood about 100ft away from our home. There is also an utility pole near our home also that I know is connected to homes that are

After wasting lots of times and jumping through a million hoops, I was told to submit an address validation ticket as fiber is available on my street but doesnot show up for me. Finally got that submitted. Talk to AT&T yesterday to know the status update and was told Networking team is off on Sunday