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Issue with bad fiber box installation

How do we get escalation with ATT Risk Management on a bad fiber box installation by ATT contractors? I have left voicemails as I have never been able to speak to a person when contacting them - we have received no contact from ATT on this.A tech came out June 13th 2023 and agreed that this needs t

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110

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The AT&T Internet Security Suite is only available to AT&T High Speed Internet and DSL customers at this time.

I am logged in with the @att.net user ID but still getting this Eligibility notice: The AT&T Internet Security Suite is only available to AT&T High Speed Internet and DSL customers at this time. - I've been att high speed internet customer for almost 2 yrs not and haven't had any luck

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369

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DHCP, DNS, EAPOL errors on ATT gateway - no resolution!??

I have ATT Giga internet with a gateway and a GT-AX11000 router.I'm sick and tired of the intermittent internet disconnections due to the issues logged below. Support is full of drones that don't really know anything and I've already replaced the gateway once and reset the gateway COUNTLESS TIMES!TH

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1.7K

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Firewall failover cluster behind BGW320-500 with Static /29

I can't seem to find a way to pass our static IP block through the RG to our redundant firewalls which each need to have their own address and 2 that they share between them for failover. I am not able to get inbound traffic such as VPN to pass to the firewall. I have tried passthrough with manual I

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34

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ATT Fiber junction pole was left open with fiber cable on the ground

Someone was working on a fiber junction in back of my house. I suspect it was an ATT Technician but I didn't get outside in time to talk to him. He left the junction cover loose and not secure, with this black fiber cable loop sticking out. Who do I contact to have this fixed properly?

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411

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AT&T Fibre Connection: Poor Coverage Resolution - Adding Netgear Orbi Router to extend Wifi Coverage

My AT&T Modem-Router is in the cloak closet in our hallway. The Wifi coverage was spotty & poor in some rooms so I had laid down hard wired connection in different rooms. We can't be using hard wired connection to access the Internet through a variety of devices. To improve the wifi covera

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116

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AT&T Fibre 1000 and MOCA Extenders

Poor Wi-Fi whit home construction type.

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1.2K

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Can I add an Ethernet switch to my wall cable that is hardwired to the gateway?

I just upgraded from the router/gateway I used to used in my office to the newer AT&T 2G gateway which was installed in my garage next to where the main fiber line comes in. The office’s wall Ethernet comes down into the garage and is connected to the gateway itself. My question is, is it possib

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205

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Fiber installation

I moved to a new apartment last week. I ordered AT&T fiber because it said it was available at my address. A technician came to install the Wi-Fi modem, and it turns out that my apartment doesn't have the fiber connected to the fiber box; "literally, you can see the cables tied and disconnected

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89

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Outside Facility Issue?

I recently bought a house and was excited to get AT&T Fiber installed so I could host tailgates and move nights soon after moving in. The sales team was very helpful and got my account set up and installation scheduled in no time. However, the day before the installation, I got a call saying the

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113

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Swapping BGW 210 to BGW320 - can I just run a fiber patch cable from the PON to the 320?

I just had fiber installed and the service is spotty. I called AT&T and they decided to ship me a new gateway.  Even though I told them I didn't have fiber or ONT running to my wire closet, they shipped me a 320 anyway.  When they installed fiber, AT&T installed a PON in my garage

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73

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Can the box be moved?

The white box that has the att logo ( not sure if it’s called the modem) where the internet actually comes from)…can it be moved to a different place in our home? It’s stuck to a wall that is inconvenient.

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433

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IP Passthrough configuration not working on BGW320-500

Hello all, I'm in the process of setting up a new pfSense router. My intention is to set the AT&T BGW320-500 into IP passthrough mode, using the DHCPS-fixed mode pointing to the MAC address on my pfSense box. The problem I'm having is with the AT&T management UI. When I navigate to Firewal

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322

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Official Solution

Fiber contract scam?

Our business has been getting emails from a "Robert Miller" [email scrubbed] saying we must renew our fiber contract. They also call from 877-694-1533 very suspiciously and when put on hold they just hang up. What is going on....this seems like a scam. Surely AT&T would send us a LETTER? (They have

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505

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Apparent routing issues with AT&T fiber

I have had AT&T fiber for over a year. Over the past several months I began experiencing several slow connection times. For instance, opening something as simple as MS Outlook would hang with Outlook displaying... "connecting to server" for nearly 3 to 4 minutes. This has now manifested itself i

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532

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Simple SSH Server using BGW320 router solved

I needed to do something very simple but could not get this to work for days.Since I'm using AWS CLI which requires whitelisting IP addresses, and I need to work remotely by connecting my laptop computer to my phone's personal hotspot to SSH to my home server. I have a single IPv4 address facing wor

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207

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BGW320-500 Port forwarding issue

When I try to add more than 4-5 port forwarding entries, the "Needed by Device" drop-down box does not populate and says "No Devices Found". If I remove all but 2 entries, the drop-down box is populated again. I thought it was a bad gateway so ATT sent me a new one and the new one is doing the same

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128

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Discontinue service

I need to stop service

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24

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Boxes of fiber cables - Need to be picked up

There were some contractors that stayed with me and they left and never came back. They left like 15 boxes of cable and things in my garage.  Can someone come get it?  Lansing, KS area.

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Internet speed is slow in the rooms front of home g

Router is installed in hall and Internet is good in master bedroom and adjacent rooms howevere there are couple of rooms front on side and speed us very slow ,we tried wifi extender / booster still not helpful  Can we move the router to dining without additional charges by ATT so entire

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