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Do I have the wrong equipment after my move?

I just moved from a house with a red ONT wall plate jack to a house with the following: ATT mailed me a week ago a box that contained a white CAT5 cable with red ends, a white CAT5 cable with yellow ends, and a power supply to an ATT Service Box. They said to take my current equipment

Questions

231

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Technicians dug up yard and haven't returned

Technicians dug up yard to repair neighborhood Fiber/Cable and haven't returned. Who do I contact to resolve?

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51

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AT&T fiber for small condo building

[Is there some sort of contact I should address this to?] I'm the HOA president of a small (6 unit) condo building in Palo Alto, CA. We're doing major renovations, the walls are open and it would be a perfect opportunity to improve our connectivity. Obviously this building is too small for the AT

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33

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Issue moving Ubuntu/Apache webserver from Comcast to AT&T router

I've hosted a simple Ubuntu web server for years on port 443 via a Comcast router with port forwarding enabled without issue. I am in the process of changing to AT&T, the router provided is a BGW320, which also has port forwarding that I've enabled on 443 after a full factory reset. The web serv

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ATT Fiber Coverage 40023

Does anyone know if there is someone to call or speak with about ATT connecting the nodes on the map (attached)? We are currently AT&T Fiber 1000 customers, and moving to a new address.  When I spoke with ATT, they said the only coverage available is 25mbps.  Looking at the coverage m

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52

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Att Fiber Optic Installation failure

Can anyone provide the number to reach someone at Att when you have a serious concern on the recent installation of cable recently installed at our home.

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HBO Max Login Issues with ATT Fiber

Can someone from ATT look into my account and check why I am no longer able to access HBOMAX? Technical support told me it was added for $0 without an expiration date well before the cut off earlier this year in June. I have called several times in the past but no one I get on the phone seems to

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281

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Ip Address

How do we change the IP address range to include 192.168.1... and 192.168.2. Every time I try to change IP range it will only take one. Anything I am missing here? I have the Nokia BGW320-505 model and everything works fine I just need to create a separate network for my Home servers. Any help is ap

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311

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Firewall security for LAN ports when Gateway is in passthrough mode?

Context: I just got AT&T fiber service installed with a BGW320-505 Gateway. I want to use my eero Pro 6E mesh with the ATT gateway in IP Passthrough mode.  On the gateway I have 3 eeros connected via ethernet backhaul.  On the Gateways's 4th ethernet port I have a switch that connects

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49

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Third-Party Router Not Working with Fiber Connection

Hello everyone, I recently purchased an ASUS Rapture GTAX11000 PRO router to replace my AT&T provided BGW210 router. I’m having trouble getting it to work with my fiber connection. I’ve tried plugging the Ont cable directly into the WAN port of the new router but after setup, it shows the new

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237

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Hazardous AT&T Residential Fiber Install

AT&T (or one of their subcontractors) just completed a fiber installation at a neighbor's house.  I got out of my car this afternoon and stepped on the in-ground AT&T communications panel that sits in the tree lawn between the sidewalk and the curb.  The panel was either installed

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"Troubleshooting Connectivity Issues with bgw320: Invalid Password Error on Bose 500 and Blink Outdoor Gen 3 Cameras"

I recently acquired the bgw320, and I'm encountering connectivity issues with certain devices. Despite confirming the correct credentials, devices such as Bose 500 and Blink outdoor Gen 3 cameras can see the Wi-Fi but are unable to connect. The error message indicates an "invalid password," even tho

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MLB TV &Hulu not working on Wifi or wired. Works on hotspot

Issue started 2 months ago. I was watching opening day MLB games first week of April with no problem. Around 2nd week of April, I started receiving an error when I started MLB TV app on Roku TV. I called tech support a handful of times to only go thru the same troubleshooting steps multiple times.

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328

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Does AT&T have a modem/Router with Fiber output instead of ethernet cables?

We have fiber internet and the default router that AT&T provides only has an ethernet cable for output connections. I just recently configured a pfsense micro PC with an 2x SFP+ connections. I want to do a passthrough connection from the AT&T modem to my pfSense micro PC using fiber. 

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137

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Broken cover on box in yard - exposed line

How can I get someone to fix an AT&T fiber optic box in my yard with a broken lid before the fiber optic line or someone's ankle gets broken? I called customer service at 855-920-0146.  They sent me to the team that works on these things at 866-410-7414, but that line is no longer active.&

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Does the AT&T have router/gateways that support POE?

I have AP that are POE and I need to know if AT&T have devices that will support them

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AT&T Fiber - Expanding Ethernet Through The Whole House

I'm really happy with my AT&T Fiber internet account and performance right now. WiFi works great in all rooms and on all devices and TVs. I'm considering making a change to my house network, and I want to have internet in all rooms using Ethernet. I have a network closet where everything comes i

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197

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Firewall failover cluster behind BGW320-500 with Static /29

I can't seem to find a way to pass our static IP block through the RG to our redundant firewalls which each need to have their own address and 2 that they share between them for failover. I am not able to get inbound traffic such as VPN to pass to the firewall. I have tried passthrough with manual I

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DHCP, DNS, EAPOL errors on ATT gateway - no resolution!??

I have ATT Giga internet with a gateway and a GT-AX11000 router.I'm sick and tired of the intermittent internet disconnections due to the issues logged below. Support is full of drones that don't really know anything and I've already replaced the gateway once and reset the gateway COUNTLESS TIMES!TH

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BGW320-500 Port forwarding issue

When I try to add more than 4-5 port forwarding entries, the "Needed by Device" drop-down box does not populate and says "No Devices Found". If I remove all but 2 entries, the drop-down box is populated again. I thought it was a bad gateway so ATT sent me a new one and the new one is doing the same

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