Sadly, looking at the forum section it seems I'm not alone in this. I signed up with Internet Unlimited Premium back in April when the offer was up to $200 for brand new customers or up to $300 for current wireless customers which I met as a wireless customer for years. First, I was told to check

We had Fiber Internet installed on 2/26/2022 and we were told that a crew would come out in the next 2 weeks to bury the cable. Someone did come out in that timeframe and said they were there to bury the cable.  They started to work and then left suddenly.  Nobody has been back since.&nbs

Hi! I'm the Community Director at an apartment community in Houma, LA. We are a community of 124 units. A majority of my residents utilize AT&T services for cable and internet. What would I have to do to have Fiber lines run through the community so that myself and my residents can have acces

Is there any plans on bringing Fiber to the Crystal Falls neighborhood in Leander Texas? Right now we only get 100 mbps and forced to use another provider for good speeds. Any plans to increase or go to Fiber?

AT&T customer service has lied to me about the cost of my internet plan.​-AT&T Uverse11/24/2019:Originally, I was checking to see if I still had a contract with AT&T. I wanted to see if I would owe a termination fee before deciding to switch to a different internet provider. My internet

I live in Charlotte, NC and AT&T notified me our internet connection would be out for 4-5 hours. It's been almost 12 now. WHAT IS GOING ON???

It has been almost a month. It is well passed 4/02, still no claim letter. Please see my last chat communication. Still no visa rewards card.

I’ve spent weeks trying to resolve installation at my new home. I’ve taken 2 days off work and still no resolution and no internet. I’m told outside service is needed for fiber wiring. However, the building is new and on an Isle and from what I understand no one has fiber, only copper.  There is ser

Currently AT&T fiber is being run through the Pleasant Valley, MO part of the High Ridge Manor neighborhood to the new life church being built at 435 and shoal creek parkway. Ever since fiber internet hit the scene T Gabbert Dr, Willis Drive and 3 cul-de-sacs have only had access to a max internet s

Hi, we are planning to soon move to Hillsborough NC - which indicates AT&T fiber availability. I wanted to request installation prior to moving to ensure a smooth transition. How best do we proceed with this request?

Hi all, so I'm looking to get fiber service at my house. I checked broadbandnow and even the att website map for fiber options and it says my city has fiber available and even on broadbandnow I was can see it being available to neighbors on my block. I played around with the availability tool and no

We have been having a chronic ATT Fiber internet problem where the internet will go down for 30 mins to 3+ hours on sunny winter days. This has been going on for 2 years now (Nov-March each year) and ATT has been unable to resolve it. We have had a minimum of 6 tech visits to the house. The ONT b

I signed up for the offer at $40/pm for Fiber 300ATT bundled with my existing ATT wireless account. ​ Why am I being invoiced at a $50/pm rate plus $10 for equipt rental? The invoiced/billed amount is in direct conflict with the ATT mailed offer. ​ Where can I send my payment demand letter to

I called customer support months ago when a promotional rate on my internet ended. I was not expecting to renew that rate, but wanted to drop from the 1000 Mbps tier to the 300 or 500 tier to save a little on my monthly charge. The clearly outsourced rep told me that it was not possible for the rep

Hello @attcares   I was told if I had returned the previous home owner box when i called into to setup my internet, I would not be charged the monthly $10 fee.  I am still getting charged under the 1 Gig.  Please assist me.

There was just an ATT tech in my backyard, and now my internet is down. I have a red alarm on my fiber wall box. ATT have said now I have to wait for a technician to come back tomorrow to fix my internet, after they themselves broke it. I'm working from home, so now I can't work for 24 hours. Pa

I cannot access targetgiftcardcenter.com over my AT&T Fiber connection. I've tried on my iPhone, iPad, Mac with Safari and Chrome -- wireless and wired... nothing. I tried to reboot the gateway, but it times out every single time. HOWEVER, if I turn off the wifi on my iPhone and use the LTE, boom

I lose Internet service a few times a day, and sometimes I am in Zoom calls. I work from home, and am online with customers in some calls, and can't have these interruptions.  I have not experienced this loss of connection on a regular basis with Cox.  Is there something wrong with my fib

I am running Fiber from the street into my home with a coaxial converter in my garage which then runs upstairs to our laundry room which has a plastic panel where the modem sits. I have an AT&T issued Arris BGW210-700 running software version 3.20.5.  It seems at about once I day I h

Slightly stumped for a more veteran individual. Current condition, move the router like 18' from a poorly placed location (next to ONT Box) in corner of the home. Works like a charm but some areas have signal loss. Plan to move another 80' for a centrally located position using CAT6. Ran the cabl