We have U-verse over fiber network. Recently had an issue with one of the TVs giving 'no signal' error. After chatting with customer service, I received the new BGW320 gateway to replace the current one. I do not have the technical knowledge to do it myself. How do I get a technician to come and

I am currently paying for UVerse, 45Mbps, Fiber Optic internet. I can't load Facebook, check email, play video games, watch Youtubes, etc..   Below are some diagnostic printouts:     Whomever this is "2602:300:c533:1510::5" needs serious fixing. Now.

I am looking to move to a new home but AT&T currently only offers 50mbps internet to the address at Zip code: 91406. I currently live in another location with Fiber 1000mbps and really don't want to give that up. Wondering if AT&T will be adding fiber to my area soon or if I'm sorry out of luck.

Until 3.5 hours ago we had the following service from AT&T:   1. 300 Mbps fiber internet with 8 static IP addresses 2. 2 x home phone lines with local numbers (over the fiber, same numbers for 15 years)   3.5 hours ago I inquired about increasing the speed on our fiber line from 300 Mbps to 1000 Mbp

I have newly installed ATT fiber; prior was Spectrum cable; no problems with ATT Internet - speed/connectivity spot-on I use @nc.rr.com email - owned by Spectrum Prior to getting ATT Internet I had no problems SENDING email from PC Outlook 2010 client and I could receive also Now connected to ATT

At 11:14 AM CDT this morning, September 30th 2020, my internet connection suddenly dropped and no amount of resetting my modem fixed the issue. I checked on MYATT to see if there were any outages and it was stated that there is an outage in my area and that ATT are working "hard" to fix the issue by

I'm a new customer and have not been able to download and install the McAfee Security Suite that is supposed to be included with my AT&T Fiber. I have called and chatted with customer service multiple times. When I click the button to get the security suite it takes me to an eligibility page in

Yesteday, I was visited by a door-to-door salesperson selling AT&T fiber connection. I was interested to sign up, so they provided me with an iPAD to sign up. It asked for my SSN and DoB which I provided. Shortly afterwards, I received emails from AT&T about my order and ATT account. One of the emai

I recently placed an order for fiber connectivity in Austin.  I subsequently contacted support through chat.  After 5 people that told me they added the block to my existing order. On the day of my scheduled install the tech came out and realized the pre-install team never ran the fiber from the tap

Sadly, looking at the forum section it seems I'm not alone in this. I signed up with Internet Unlimited Premium back in April when the offer was up to $200 for brand new customers or up to $300 for current wireless customers which I met as a wireless customer for years. First, I was told to check

I was asked by @ATTHelp to make a brand new thread about what’s going on. So I’ll explain what’s been happening and what’s been done for trouble shooting so far. To start I’ve had fiber for over 3 years now. Never had any real issues like this until now. Around June 2nd I noticed my internet was dr

Is there any plans on bringing Fiber to the Crystal Falls neighborhood in Leander Texas? Right now we only get 100 mbps and forced to use another provider for good speeds. Any plans to increase or go to Fiber?

I’ve spent weeks trying to resolve installation at my new home. I’ve taken 2 days off work and still no resolution and no internet. I’m told outside service is needed for fiber wiring. However, the building is new and on an Isle and from what I understand no one has fiber, only copper.  There is ser

I do not live in a rural area, and this house was serviced by AT&T prior to me purchasing this home a few weeks ago but AT&T now refuses to send someone to install any form of internet service, (fixed wireless, DSL, cable,etc) My wife is a teacher and forced to work from home for quarantine she has

Currently AT&T fiber is being run through the Pleasant Valley, MO part of the High Ridge Manor neighborhood to the new life church being built at 435 and shoal creek parkway. Ever since fiber internet hit the scene T Gabbert Dr, Willis Drive and 3 cul-de-sacs have only had access to a max internet s

Hi all, so I'm looking to get fiber service at my house. I checked broadbandnow and even the att website map for fiber options and it says my city has fiber available and even on broadbandnow I was can see it being available to neighbors on my block. I played around with the availability tool and no

Hi, we are planning to soon move to Hillsborough NC - which indicates AT&T fiber availability. I wanted to request installation prior to moving to ensure a smooth transition. How best do we proceed with this request?

I figured I would become a new customer because services weren’t the greatest with my provider before. Let me tell you don’t do it if you work from home. I’ve had two different accounts, six different technicians come to my house, a manager that came by my house who won’t respond to none of my calls

AT&T customer service has lied to me about the cost of my internet plan.​-AT&T Uverse11/24/2019:Originally, I was checking to see if I still had a contract with AT&T. I wanted to see if I would owe a termination fee before deciding to switch to a different internet provider. My internet

I'm trying to bridge my personal router behind this modem and I see no passthrough or DMZ options..I have software version 11.5.1.532678-att .