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Internet not available at my address; have a fiber box in my backyard

AT&T website says internet is not available at my address [new house]. There is an AT&T fiber box in my backyard. A house is being built behind me, and when I enter that address it shows AT&T internet is available. How do I get this issue resolved?

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Contact for sprinkler damage related to AT&T Fiber Neighborhood Installation

AT&T Fiber was recently installed in my Texas neighborhood. Afterwards, I tested my sprinkler system and discovered damage to my sprinkler system in the area where they worked and would like to get reimbursed for the damages. Would someone please let me know a phone number to call to get this re

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ATT CyperPower ATT36A12VS

The unit was left behind after the owner sold the condo. It is no longer in use.Two different people have owned the condo since. The low battery alarm has been going off. Can the unit just be unplugged to silence the alarm or does the battery need to be removed?

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Underground Fiber Terminal identification help

My home was built in 2017 when one lot was subdivided into 7. After the construction was finished, ATT installed Fiber infrastructure buried in my neighbor's front yard. But only one address of the 7 shows Fiber available in ATTs system. After some digging in my neighbor's yard, I found this infrast

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NHL 24 is currently unplayable only for customers using AT&T fiber.

Hello, I'm writing to ensure AT&T is informed that their Fiber Customers are in a complete outage from the video game NHL 24.EA Has been asked to comment on this outage, and has repeatedly said that the issue is solely AT&T's problem and their poor networking.Below are some pictures and link

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897

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connect fax to gateway

Since my fiber installation, my Brother printer/fax (MFC-L2717DW) isn't found on the network. The installer didn't leave the box (which apparently should have a special phone line) or any instructions. 1: Do I need the special line cord; 2. If so, how can I get one (and the instruction booklet); 3.

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342

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No "IP Passthrough" option

I would like to connect my own router to the fiber modem, and use my router for DHCP and to set a custom DNS. I understand I cannot disable DHCP on the modem, but per other posts like this one, I should enable "IP Passthrough" in the web config for my modem.  However, I do not have that option

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97

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Fiber Internet order has not been completed for over a week.

So the situation is a little complicated at this point and general customer service and their supervisors have been absolutely useless in helping. Tech support is slightly more helpful but also couldn't help. I was having intermittent issues with internet stability with the old Uverse internet wi

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379

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Decreasing ping time

i was reading a thread ab trying to decrease ping, but it's old so I'm posting this as a stand-alone question. I wanted to clarify.... basically as long as my system is running well there is nothing I can do to drop my ping since it is related to distance and the servers I'm connecting to right? &

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119

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Ethernet works, wifi not listed under available networks to connect to

Background I recently moved addresses and had a free Fiber installation. I've noticed that the wifi will go down almost every day in the middle of the night. Because of the timing, I didn't pay it much mind. The Problem Today I woke up to discover that none of my devices are able to find/connec

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398

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Is This FIber?

Today an AT&T truck drove up to each pole on my street and looked to be installing some sort of black box and marking each box with an orange tag. This is the closest picture I could find to what they put up, the pictures I take are really blurry because my phone has a bad camera but here it is

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BGW 320-500 Gateway does not connect to Netgear Prosafe managed switch

Initial set up - BGW 320 > Netgear managed Switch JGS524E > Wired network. Worked fine for a year; I wasn't even aware if IP passthrough was used. Then a short while back ethernet connections started failing; then stopped working total after a couple of restarts..Called support. Swapped out a

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244

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Being charged $99 tech visit fee because a tree fell on the fiber line due to a storm. I need to dispute this fee.

There was a terrible storm a few weeks ago, and a tree came down and took the ATT fiber line down with it. The line was suspended from the pole across the street to my house, so it ended up coming down onto the public road as well. I called ATT, neighbors called ATT and non-emergency police due to t

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162

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ATT Fiber every subdivision around me, but not this one

None of our residents at Fossil Creek at Westridge in Mckinney, Texas have ATT Fiber. Residents have between 50-75 mbps DSL lines. The Prestwyck neighborhood directly on the other side of Independence has fiber available to all residents. Both neighborhoods were built in 2017. What is wrong with our

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42

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Trying to order new fiber internet service online but continue button keeps spinng on profile/sign-in page.

I have been trying to place an order for new Fiber internet service. The service is available at the address but the continue button on the sign-in profile page keeps on spinning and never getting to the next page. I have checked the sign in is working fine on other tab and problem happens just on t

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72

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Trying to get landline reconnected

I am trying to help an elderly person get her landline reconnected. For some reason it was disconnected over a year ago. She ended up having her phone number transferred to a cell phone, but has been unable to use the cell phone and has been without any phone connection for a year. Recently her heal

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382

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Do I have the wrong equipment after my move?

I just moved from a house with a red ONT wall plate jack to a house with the following: ATT mailed me a week ago a box that contained a white CAT5 cable with red ends, a white CAT5 cable with yellow ends, and a power supply to an ATT Service Box. They said to take my current equipment

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232

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Return equipment

I'm 5 days late in returning equipment. Will I be charged?

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117

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I want to use tp-link deco axe5400 (axe75) pro with ATT fiber gateway

I'd like to set up better wifi using the deco axe5400 pro with my fiber att gateway. I'm asking what is the best method to have the highest speeds? Ideally I'd like to turn off the att wifi part of their router and use a cat 7 cable from the att modem/router to my deco router. Then use additional

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971

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BGW320 front white light rapidly blinking.

Upgraded to Fiber about a month ago. White light on the gateway front was always solid white but started blinking rapidly yesterday evening.   According to the information I can find, the rapid white blinking light is only supposed to occur during the initial install start up.  Inter

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