None of our residents at Fossil Creek at Westridge in Mckinney, Texas have ATT Fiber. Residents have between 50-75 mbps DSL lines. The Prestwyck neighborhood directly on the other side of Independence has fiber available to all residents. Both neighborhoods were built in 2017. What is wrong with our

Initial set up - BGW 320 > Netgear managed Switch JGS524E > Wired network. Worked fine for a year; I wasn't even aware if IP passthrough was used. Then a short while back ethernet connections started failing; then stopped working total after a couple of restarts..Called support. Swapped out a

I have been trying to place an order for new Fiber internet service. The service is available at the address but the continue button on the sign-in profile page keeps on spinning and never getting to the next page. I have checked the sign in is working fine on other tab and problem happens just on t

I just moved from a house with a red ONT wall plate jack to a house with the following: ATT mailed me a week ago a box that contained a white CAT5 cable with red ends, a white CAT5 cable with yellow ends, and a power supply to an ATT Service Box. They said to take my current equipment

Who do I send this complaint to via email or mail? AT&T/Direct TV cannot shut off billing even though they confirm the system clearly shows U-Verse terminated. I moved to AT&T Fiber and Direct TV and have been billed for both services for 7 months now (7 long wait call ins and transfers to m

Since my fiber installation, my Brother printer/fax (MFC-L2717DW) isn't found on the network. The installer didn't leave the box (which apparently should have a special phone line) or any instructions. 1: Do I need the special line cord; 2. If so, how can I get one (and the instruction booklet); 3.

Before AT&T fiber is installed must the home builder have conduit from the outside into the house in order to pull the fiber into the house? We are curious to see if AT&T will do this as we are not sure the builder has done this yet.

I am trying to help an elderly person get her landline reconnected. For some reason it was disconnected over a year ago. She ended up having her phone number transferred to a cell phone, but has been unable to use the cell phone and has been without any phone connection for a year. Recently her heal

Background I recently moved addresses and had a free Fiber installation. I've noticed that the wifi will go down almost every day in the middle of the night. Because of the timing, I didn't pay it much mind. The Problem Today I woke up to discover that none of my devices are able to find/connec

@ATTHelp I work for an engineering firm that has been retained by the City of Billings MT, for Design and Construction administrative services. We have a project that will be starting next spring in Downtown Billings, MT where you have utilities in the area. I was hoping you could get me a con

So the situation is a little complicated at this point and general customer service and their supervisors have been absolutely useless in helping. Tech support is slightly more helpful but also couldn't help. I was having intermittent issues with internet stability with the old Uverse internet wi

Hello, I'm writing to ensure AT&T is informed that their Fiber Customers are in a complete outage from the video game NHL 24.EA Has been asked to comment on this outage, and has repeatedly said that the issue is solely AT&T's problem and their poor networking.Below are some pictures and link

SpringNet is the contractor that laid all the new fiber lines in the neighborhood. SpringNet validated ATT would be the ISP. ATT doesn't show my new address as is a brand new subdivision and we are the first house being build. The excavator has the ground opened up as footings/walls are poured and

Upgraded to Fiber about a month ago. White light on the gateway front was always solid white but started blinking rapidly yesterday evening.   According to the information I can find, the rapid white blinking light is only supposed to occur during the initial install start up.  Inter

Hi, I recently switched from Xfinity to AT&T fiber, and ever since my printer could not be detected on the network. I'm a Mac user and have a Pixma ix6820 printer. I've tried every troubleshooting step possible and also through the Network app tool and nothing has worked. I work from home and th

I'd like to set up better wifi using the deco axe5400 pro with my fiber att gateway. I'm asking what is the best method to have the highest speeds? Ideally I'd like to turn off the att wifi part of their router and use a cat 7 cable from the att modem/router to my deco router. Then use additional

Does anyone know if there is someone to call or speak with about ATT connecting the nodes on the map (attached)? We are currently AT&T Fiber 1000 customers, and moving to a new address.  When I spoke with ATT, they said the only coverage available is 25mbps.  Looking at the coverage m

Technicians dug up yard to repair neighborhood Fiber/Cable and haven't returned. Who do I contact to resolve?

[Is there some sort of contact I should address this to?] I'm the HOA president of a small (6 unit) condo building in Palo Alto, CA. We're doing major renovations, the walls are open and it would be a perfect opportunity to improve our connectivity. Obviously this building is too small for the AT

How do we change the IP address range to include 192.168.1... and 192.168.2. Every time I try to change IP range it will only take one. Anything I am missing here? I have the Nokia BGW320-505 model and everything works fine I just need to create a separate network for my Home servers. Any help is ap