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Technician said we could get Fiber and now At&T will not make it happen

We had a technician come up to our house and install copper internet(which is extremely slow, can't even watch TV). He told us our neighbor had fiber and they could just run a line. he told us he was busy, though and he couldn't do it that day. Long story short, I have been on the phone with AT&

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160

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Broadband failing to connect with ip passthrough

So I've spent the last 9ish hours trying to get my new router to work(TP-Link Archer AX32) to no avail. The gateway is connected to the ONT box and works fine on its own. It'll work for about 5-20 minutes after power cycling the gateway, after which the gateway's broadband light will just blink red.

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530

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Am I able to just buy the Gateway for Fiber?

Hi, I'm not looking to pay $10/mth for equipment and was wondering if I could just buy the gateway, and not rent it. If I switch to AT&T it's for the long haul, and 5-6 years from now I'd rather not be paying $600-700 (and counting) for a gateway.

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3K

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Pulling Fiber box face plate off the wall

Does anyone have any tips and tricks to pulling this fiber box face plate off? I haven’t been able to reach anyone at AT&T that knows what they are talking about and they keep trying to charge me a $149 service fee.  I’m trying to paint and wallpaper the wall and just need to temporarily

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1.5K

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I changed my internet plan online and the system sent me an extra gateway?

A few days ago, I changed my fiber plan from 500 to 300. I was using the ATT app. When I was placing the order to change the plan it did not mention anything about an installation and if it did, I would have not clicked on that. The next day I check my order because I find it strange that the plan d

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175

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AT&T Wi-Fi Gateway and Google Nest Wi-fi as main router

Hello, I have a huge interest in signing the AT&T fiber plan but I have one concern. During the plan selection Im being offered the option to have the AT&T Wi-Fi Gateway device for 10 a month. The question is, I already have a Google Nest mesh system (1 router + 4 extenders) and I would l

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7.7K

9

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My employer needs proof of an internet outage within my apartment unit

On 11/30, I had maintenance men working on a drywall repair in my apartment. They unknowingly cut my fiber internet wire. I work from home and Wednesday is my normal day off. When I discovered I had no service, I restarted my Gateway three times and the service never came back on. I called tech supp

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879

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When Fiber will be available in 48323?

When Fiber will be available in 48323? Date Range would be fine.

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77

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How to request high-speed Internet access expansion or learn about existing plans?

I live in rural Wisconsin (zip 53080) where AT&T's Internet offering is Internet Basic (768kbps).I'm curious about how to signal interest in having a high-speed offering, or know about existing plans.Thank you.

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141

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$200 if i switched to att internet and uverse and autopay discount

I was told when i switched from comcast to att internet and U-verse i  would get $200 visa reward, then when i signed up and a month later i only got a $100 visa reward, wheres the other $100? and its telling me that my autopay discount expires next month. Isn't autopay discount supposed to be until

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439

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AT&T WHO PAYS FOR THE WEEKEND PLUMBER BILL THAT IS DOUBLE THE WEEKDAY RATE? FOR THE LINE THAT YOU CUT??

ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.

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264

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Pre-wiring for ATT Fiber Internet

My house has an existing NID box attached to an exterior wall, near the electric meter. If I am to sign up for ATT Internet with Self-Installation promo, does that mean I will also be responsible to connect the NID to the ONT box? Or is the self-installation only pertains to connecting from ONT onwa

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480

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Fiber installation burial

To whom it may concern, I recently had my fiber cable buried but there were a few areas left exposed. Is it possible to send someone out to properly bury the cable in those spots? Please see attached pictures. Thank you in advance,

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123

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Fiber from Street to Buildings

I'd like to contact the San Diego representative who can discuss adding fiber lines from the box on the street to our condo community. We were told by the last tech that there is a push by AT&T to convert certain buildings with fiber. He never called back with the contact information...

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FIBER MAPPING MISMATCH: Not available at my home despite positive results on https://www.att.com/internet/fiber/coverage-map/

I moved to my current home after verifying with ATT that Fiber is available here via https://www.att.com/internet/fiber/coverage-map/. Two separate techs have come out to attempt to install fiber. They fail, indicating that the hardware to actually connect my house to Fiber is on the other side of t

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139

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Fiber availability

When are we getting fiber in the zip 92802. I’m eligible to sign up for 10mbs internet but that’s not enough obviously to work from home and for my smart devices and 4K TV as well for gaming!

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123

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Two questions 1 about ping in SE MI - 1 about how to set up WoL from outside the LAN

So the first question is short. Ive been conferring with some users on the dslreports forum and people from my area are all reporting the same thing. Identical timeframes as well.Last summer I was getting 1-2ms pings. As of last fall they jumped 4-5 fold to 9-12ms and havent changed since.

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143

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How long does it take to activate the FTTP service on ATT's website?

ATT installed the aerial fiber terminals on poles outside my home in July. Do people know how long it might take to activate the FTTP service on ATT's website? I keep calling the ATT representatives, but no-one seems to have an idea. Are there any ways to get a clue whether work is progressing?

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126

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Fixed IP Addresses

When by BGW210 receives it's address from the AT&T router, is this a fixed IP address?  I had uverse in the past and at that time (8 years ago) a fixed IP was an "add-on" charge (as much of a ripoff that was). I am wanting to open some ports for external access but obviously knowing my

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299

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AT&T fiber - Using ASUS RT-AC68U with BGW210

I recently had installed ATT&T fiber. I received the modem/router BGW210. The signal is really bad. How can I used my own router that I had before with my ex-ISP. I have an ASUS RT-AC68U. The tech that did the installation told me I couldn't use the router because the equipment install is modem/rout

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