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First of all, this entire service is not worth the money and certainly not user friendly! I'm forced to use it where I live. We had to swap from Xfinity (loved and never would've changed) So I go to set all of my regular shows that I DVR only to find that you can't record anything that's not current
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Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.