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After switching to AT&T Fiber, our customers are not getting our emails!!

Seems like some anti-spam filters we found, are rejecting our email since the cutover to AT&T Fiber. Anybody know why this would be, and how we can resolve it?? Customers not receiving our emails gives the perception that we're not getting back to them, and this is NOT acceptable! How can this be fi

Questions

 • AT&T Fiber Equipment

50

1

0

"Not Found on Accelerator" trying to log in to email

When trying to log in to check my email, I get the message "Not Found on Accelerator" and "Description: Your request on the specified host was not found. Check the location and try again." I have tried 6 different browsers, 2 different devices, clearing browser data in every browser, and resetting

Questions

 • AT&T Internet Security

37

0

0

Unlock Device Portal down for weeks

Im using the non-AT&T customer option and i get this error: "We're sorry, but we're having technical difficulties with our network at the moment. Please try again later." I have been getting this for 10 days. When will this be remedied and why is it happening. Im able to enter my IMEI and my Make an

Questions

 • Apple

752

10

0

0

SD024 Error when accepting billing responsibility

This is ridiculous I have posted so many comments, called ATT support and no one is able to help me they just say. Sorry. I am about ready to cancel everything and go to Spectrum. I should have done that last week but I didnot I believed the att guy when he said I could do this. It is very frustrati

Questions

 • AT&T Fiber Account

34

0

0

Sign in to cancel order, but the option to create a user ID never happened

I ordered a phone trying to open an account & it says "sign in to cancel the order". I've been selecting that, but my email that I made the order with can't be used and the number I'm requesting hasn't been transferred yet, so, all I can do is "check order status". I don't want the order anymore

Questions

 • Wireless Account

40

2

0

Prepaid ATT flip-phones

ATT should be ASHAMED of themselves for ignoring their prepaid customers during this time of crisis in our country! I sat on hold for OVER 94 minutes only to be RUDELY advised that I do not qualify for any relief simply bc I am a prepaid customer! The agent was also for snide in his responses and se

Questions

 • Account & Usage

25

1

0

Group Texts Failing

Hello AT&T,   I've been with AT&T for decades and this failing group test is a HUGE defect that is making me switch carriers.  Why hasn't AT&T resolved this group text issue after many years of complaints?? I am in the tech industry and when we hear of the same case issues repeatedly, we fix the iss

Questions

 • Data & Messaging Features, Internet Tethering

35

4

Audio is lost on iOS App after Short Buffer

I have an iPad Pro and both on WiFi and on Cellular data if there is a short buffer (you see the rotating icon) briefly the video returns however the sound is gone. To work around the problem, I have to change the channel and change it back the sound is restored. However, shortly later the buffer h

Questions

 • Data & Messaging Features, Internet Tethering

11

1

0

MicroCell No Longer Recognizes address

We activated our MicroCell, a Cisco DPH154, in July. Several times since, I have gotten a text about a location error, but we have never moved the unit, and it always continued working. This is our part time cabin, where we have NO AT&T service. On our arrival to our cabin on 12/26, I noticed that w

Questions

 • AT&T Cell Booster

661

8

0

0

Bluetooth is not working on the new iphone 13

I received a new iphone 13 through an upgrade at at&t. phone was delivered, transferred all data and set it up and everything is working fine except bluetooth will not connect or even turn on.  can i return the device to AT&T or do I need to go to Apple for support?  Its less than

Questions

 • Apple

32

1

0

New, unused, boxed, Moto Z2 Force: "Your unlock request was denied because there's an unpaid balance linked to your device."

I aquired a new,unused, closed box Moto Z2 Force, and AT&T denied my request.

Questions

 • Other Phones & Devices

17

1

0

Phone was stolen

So my phone was stolen on Thursday, and I cant log into my AT&T account because it wants me to verify its me by getting a text code on my stolen phone. on top of that stupidity it says "if you have issues contact this number" because, you know, your phones stolen so call us on your nonexistent phone

Questions

 • Android

53

1

0

Air 4921 ethernet not working

Hello I recently purchased an Ethernet cable for my router because I lost the one that came with it. I play on Xbox a lot so I plugged into that. But then an error message popped up saying NAT type unavailable, basically meaning I couldn't access the internet. So I tried plugging the cable into my P

Questions

 • AT&T Fiber Equipment

19

1

0

Can't download pdf / jpg attachments

On Chrome or IE, I cannot download pdf and jpg attachments. I receive an error message everytime I try.  The current workaround is to forward the email to gmail and download there or switch to the basic version of Yahoo email. Thanks, Jon

Questions

 • AT&T Internet Security

784

2

0

0

How to get an engineer to confirm if I can actually get service. I think online tool is wrong

So I live a decent sized development. Fiber was ran a couple of years ago and I thought it was so weird that we still had no ATT fiber because I would periodically check the availability tool. I recently learned though that a ton of my years got ATT fiber soon after and it's just my address it has a

Questions

 • AT&T Fiber Installation

99

1

0

Router periodically turning off every 2 hours

I just got AT&T fiber installed two days ago and have been experiencing some inconsistent router connection issues ever since I attempted an IP Passthrough from my Arris BGW210-700 to my Nighthawk R7000P router. Everything works well until the 2 hour mark comes up and the router would disconnect and

Questions

 • AT&T Fiber Equipment

162

2

0

Sprinkler Wiring Damage

Hi, I had a new AT&T installation done on my property in winter. The tech caused a water line break (which is fixed) and seems to have cut some wires. My sprinklers don't work.I did not try the sprinklers at that time of installation because it was winter. The water line damage was visible and was f

Questions

 • AT&T Fiber Installation

37

1

0

Received a bill today due in 3 days when I paid it 2 weeks ago

New to Fixed-Wireless and nothing but a hassle trying to get customer support for it - no direct number to dial and once I stated "fixed-wireless" the support individual seems clueless as to what that is and where to transfer my call. So far it takes three transfers. Curious what AT&T is doing about

Questions

 • AT&T Internet Account

45

1

0

Where do I send the "equipment" back?

AT&T via brand new laptop less than a foot from modem, 1 tech visit and a whole day (OFF) wasted yesterday: "Connected"Verizon via my busted up iPhone 5s as a wireless Hot Spot: "Connected" (translation: Why you're seeing this right now.) * I only have two choices for internet at home because

Questions

 • AT&T Internet Account

94

1

0

0

ATT Mailed Offer for Fiber ATT300 for $40/per Month with Bundled Service

I signed up for the offer at $40/pm for Fiber 300ATT bundled with my existing ATT wireless account. ​ Why am I being invoiced at a $50/pm rate plus $10 for equipt rental? The invoiced/billed amount is in direct conflict with the ATT mailed offer. ​ Where can I send my payment demand letter to

Questions

 • AT&T Fiber Account

70

2

0

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