Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.5K)

Relevance

Accepted Solution

Official Solution

AT&T Troubleshoot & Resolve - A Tool For All Service!

Service Down? Fix it Now With Our Online Tools    Your One Stop Shop For Your Troubleshooting Needs Having trouble with your mobile device? Is your TV service acting up? Is your internet too slow or not working? Is that remote giving you trouble? Is the new Mobile Hot Spot not working

Questions

 • Network Coverage

19.6K

4

0

0

Accepted Solution

Official Solution

Unable to send text messages to one number

Hello, I am wondering is someone knows of a way to fix this problem: I was in Mexico and used my phone there to text a few people back here in the States. When I returned to the US, I tried to send a text to one of those same numbers and I received the following message as a bounce-back text from

Questions

 • Data & Messaging Features, Internet Tethering

494

3

0

Accepted Solution

Official Solution

Debt collector calling me for a 7 year old debt!?!

Good Morning, I received a letter from ERC this week claiming a debt owed to AT&T.  While the alleged debt owed is relatively small, $96.70, I am not about to pay a debt that isn't legitimate.  The debt collector said that this was a past due amount from 2012 (over 7 years ago). Since then, not only

Questions

 • Wireless Billing

199

4

0

Accepted Solution

Official Solution

Cell Phone Signal Booster Registration??? AT&T is denying they allow these!?! Amazon says they Do! Who is lying to me???

I have called twice to AT&T and gotten the same answer about my Cell Phone Signal Booster made by Phonetone. They deny they support it and act like I am speaking chinese and they have never heard of signal boosters. They say they stopped offering them years ago and stopped allowing them. Yet on A

Questions

 • AT&T Cell Booster

2.5K

2

0

Accepted Solution

Official Solution

Closed

How to Troubleshoot your DVR/Receivers

If you're having trouble with your receivers, as listed below, scroll down to find steps to resolve them. For Wireless TV Receiver help, check out our Wireless Receiver Solution page. Receiver resets Loss of recordings Pixilation Freezing Gear/ Cog, Red X, Client Unprovisioned,

Questions

 • U-verse TV Equipment

294.5K

52

0

0

Accepted Solution

Official Solution

Cant access legacy att.net email account

I have forgotten my password, when I try and reset it I am prompted to answer security questions which I don't believe I ever set up.  I have had this email for about 15 years and have moved and changed phone numbers several times.  So I do not remember which telephone number or zip code might have

Questions

 • AT&T Mail Login & Security

6.4K

21

Accepted Solution

Official Solution

AT&T Device Unlock Help - Solutions & FAQS

Learn what you need to do to unlock your device and the requirements To unlock your device, you need the right keys. By keys I mean, device eligibility. Unlocking your phone seems cut and dry but there are requirements it must meet first.  Below you learn which set of keys you'll need before

Questions

 • Other Phones & Devices

145.9K

337

Accepted Solution

Official Solution

Locked out of email CANNOT get to answer security question screen

Email ID was hacked by someone attempting too sign in too many times. When I enter "I forgot password" it brings me to screen CARE CODE 205.2 [LU003] and wants me to enter my email and last name. However after I do that, it says it didn't work and the only option it to say I forget my user ID (which

Questions

 • AT&T Mail Login & Security

73

5

0

Accepted Solution

Official Solution

Unable to login due to 'security issues' on ATT end

I have been on the phone for the last month trying to sort email issues for my old primary email [email scrubbed]. I have had my email reset a few times as I always get an error that the number of login attempts blocks me from future logins although it is the right email. I was reached out by a m

Questions

 • AT&T Mail Login & Security

73

1

0

Accepted Solution

Official Solution

Contact #’s Changed By??

I already knew my cell # was on the dark web (for years), but within the last 4 to 6 weeks I started to realize my contacts’ phone #’s that have been stored in my phone for 15+ years were somehow different #’s now. Even my husband’s # was changed.  Some of my texts to people were getting rejec

Questions

 • Apple

46

1

0

Accepted Solution

Official Solution

Closed

Game Time - Channel Listing & Troubleshooting by AT&T (U-verse)

Get Back In The Game!      Hi all!   I hope you are excited as I am for The Super Bowl! It is going to be on your local CBS channel!   If you are not able to see The Big Game or having trouble with the broadcast, we have some steps below that should get you back in

Questions

 • Watching U-verse TV

4.2K

2

0

0

Accepted Solution

Official Solution

Visual voicemail setup closes before finishing

I just changed from Verizon to ATT. I am trying to set up visual voicemail and it said I cannot until I give it phone permission which is already selected. I de and then reselect and then get the same message or the app closes. Can't get chat support since they are so busy. I have a Samsung S22.

Questions

 • Device Features

79

4

0

Accepted Solution

Official Solution

Is there any way I can get my account balance back?

Hi my name is Louis and I am using a prepaid AT&T account. I am currently living in Indonesia and I have noted that my account balance would expire on the 9th of June. However, I tried logging in to my prepaid account on that date but unable to. I have just recently logged in and made a payment

Questions

 • Account & Usage

161

2

0

Accepted Solution

Official Solution

can't send emails to bellsouth.net or att.net email addresses from my company domain

When sending emails to bellsouth.net or att.net email addresses from my company domain only, I get the following kickback message: "Requested gave this error. Requested action not taken, mailbox name not allowed" My company domain is zevcohen.com. We are not on any email block lists that I can fin

Questions

 • AT&T Mail Features

326

6

0

Accepted Solution

Official Solution

I can't log into my email - I'm getting error code 652314

I can't log into my email. Getting error code 652314. Tried changing the password and still can't gain access to my email.  Was working last night.  Have not had a problem in 10 years of using this email, but suddenly today I can't read my email.  Need a resolution immediately as I h

Questions

 • AT&T Internet Security

1.4K

3

0

Accepted Solution

Official Solution

Are you selling MacBook or other things with a big offer?

I'm from sri lanka. There is a website called ikman.lk which we can create adds to sell something on sri lanka. Yesterday I saw a add which is selling a MacBook with an unbelievable offer. I messaged with that seller. He said he is at&t seller man and sent some photos of your company too. Is the

Questions

 • Other Phones & Devices

80

2

0

Accepted Solution

Official Solution

Can't refill my GoPhone account online

Every time I try to refill my GoPhone account online at paygonline.com using a credit card I get the same message: Error! We seem to be experiencing system issues. Please try again later.I tried different cards from different banks, I tried setting up AutoPay - no luck, I keep getting the same error

Questions

 • More AT&T PREPAID Discussions

4.2K

4

0

0

Accepted Solution

Official Solution

Cannot disable DNS Error Assist

DNS Error Assist continues to intercept my web traffic even though I have opted out in my account settings.  The option to disable it is not available in the modem settings.  I spent a long while on chat with U-Verse Internet Support tonight and they could not figure it out.  They reset my modem, su

Questions

 • AT&T Internet Features

1.6K

2

0

Accepted Solution

Official Solution

Crashing Apps, Games, and Connection Error Messages on Tablet

I've had uverse internet for a short time now and seem to have problems with our iPads and kindle crashing back to the home screen. I also receive connection error messages. This crashing happens a lot when playing app games,sometimes 20 or 30 times a day. I've removed and redownloaded it a couple o

Questions

 • AT&T Internet Features

733

1

0

0

Accepted Solution

Official Solution

Why does this say I already have a user account for my phone number?

I tried making an account for my prepaid service with my prepaid phone number and it says I already have one and I’ve never made one. Any idea why that may happen?

Questions

 • Account & Usage

61

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.