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Customer Service Lied about Charges and won''t change it

I signed up for a new plan, after already having a phone and service for 3 years. My main plan had a $20 autopay discount, and the new plan had a $20 autopay discount. They suggested I do a multiline account to save an additional $10. When they made the multiline account, they dropped the $20 autopa

Questions

 • More AT&T PREPAID Discussions

149

1

0

Accepted Solution

Official Solution

CARE CODE: 205.2 [LU003] Unable to Login to Email

I have had my BellSouth email for years and never had a problem with logging into it until recently. I am still logged into my BellSouth ATT email on my phone but get the "CARE CODE: 205.2 [LU003]" error saying that I logged in too many times and that I need to reset or change my password. However,

Questions

 • AT&T Mail Login & Security

194

3

0

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samsung tablet tv mode error message

I cannot get this message to go away - tv mode keeps stopping on my Samsung Galaxy Tab A - ATT Please advise.

Questions

 • Samsung

54

3

0

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Phone will not provision correctly, prepaid account completly messed up

So here is the what happened: Order an eSim from AT&T's Prepaid site and during the order process it asked if I wanted to transfer my number from my old carrier which I said yes and gave the info. Well when the eSim arrived I tried to activate it and it showed on the AT&T prepaid activati

Questions

 • Account & Usage

65

4

0

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Can't get help on bill

I'm traveling internationally. Before we left the US we put our phones on no roaming, no cellular data, etc.  We have only used wifi (and things like Line and Whatsapp).  My bill includes international charges.  I cannot get a hold of customer service, when we try chat (which I did 1

Questions

 • Wireless Billing

516

12

0

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Unlock Blackberry Key2

I have a prepaid BB100-5 that I want to unlock. I purchased it from an AT&T store and have the Prepay plan. It will no longer work with At&T and I intend to switch carriers. I have tried to use the portal numerous times but it tells me my information is incorrect or it tells me I stepped awa

Questions

 • More AT&T PREPAID Discussions

120

10

0

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Unlock an old 3G phone to avoid it being just a paper weight

I currently live as a missionary in Guatemala but grew up in the US and have many friends and family there. My cousin in the US gave his brother here in Guatemala an old Pantech P8000 which is a 3G (not 4G) phone. It was a used phone when he bought it but it still works....But not in the US anymore

Questions

 • Other Phones & Devices

166

6

0

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SIM card not compliant

I gave an older AT&T iphone 8 to a friend. She has Verizon. The phone is unlocked but it's giving an error message of SIM card not compliant. What can she do to get this phone working with her information?

Questions

 • Apple

136

1

0

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All circuits are busy

Hello! I started receiving an "All circuits are busy" error message a few days ago.  I work for a medical office so it is a business line and the error message pops up for every number I attempt to call.  I starts around 11a eastern time and lasts throughout the rest of the work day and i

Questions

 • AT&T Phone Account

117

1

0

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How do you cancel a landline-person is deceased

We have been trying to cancel landline since June of this year.  We have spent HOURS on the phone with 'customer service'..no help..no one has records..no idea what number is, agents hanging up. I have sent Death Certificates, and made countless attempts to rectify this. BUT STILL GETTING BI

Questions

 • AT&T Phone Account

528

2

Accepted Solution

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new Cell Booster model SS2Fll

Received the new Cell Booster model SS2Fll and set it up right away, took about 20 min to finish its process of starting up. Had GPS lock, GPS unit is on window like it specifies. Now 20 min later there is NO LOCK for GPS. Now getting "Location Unknown" error in the 'cellbooster.att.com' login sc

Questions

 • AT&T Cell Booster

502

2

0

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Closed

Signature Program/Student Discount

Hi! I know a few students at my school have received the student discount using their student email in the Signature Program. However, my student email has not been working. When I slightly altered the email address to test it, it worked, but obviously sent the next steps to an address that doesn't

Questions

 • Wireless Account

2.6K

10

0

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Stingray Music

Stingray Music error "player could not be tuned to unexpected error" I have have unplugged TV from box, reset box and still having issue.  

Questions

 • Watching U-verse TV

35

6

0

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SBCGLOBAL email missing with no access

I have had SBCGLOBAL.NET as an email for over 20 years. I know they were bought out and are now owned by Yahoo/ATT, but why is it that they took our access to our email away?? I have my log in and my password, I know them to be correct. Can anyone please help me access my email again so I can put i

Questions

 • AT&T Mail Login & Security

273

3

0

Accepted Solution

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Broadband service is not available (Message ID: NAD-3302)

Warning: Broadband service is not available (Message ID: NAD-3302)The Motorola NVG589 device could not connect to your Broadband service.This can occur due to emergency network maintenance or other unforeseen temporary service disruptions. The Service|Internet LED light on the front of the system wi

Questions

 • AT&T Internet Installation

85.8K

16

0

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Stingray Music

Why is ‘Stingray’ music channel not loading when selecting the ‘OK’ button on the remote. A error code 0 is returned instead with a reply stating ‘Try back in 30 minutes’. Does ‘Stingray’ require an internet subscription? Or, only provided from another ‘U-verse’ package? Thanks.

Questions

 • Watching U-verse TV

1.5K

1

0

0

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BYOD Pixel 4 - Your device is not compatible with the AT&T network

I am trying to connect my Pixel 4 (G020I) to the ATT network via eSIM... However, when I put my IMEI number into the ATT BYOD system, it says "Your device is not compatible with the AT&T network." despite it being listed on the compatible devices list. Is this a glitch in the system, or should

Questions

 • Android

271

6

0

Accepted Solution

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New to AT&T and cannot receive texts from short code numbers (verification texts)

Hi to the AT&T Community, I am new to ATT (3 mo) and ever since I made the change, my iphone stopped accepting text messages from any business who sends me a verification code. I spent half an hour on the phone with AT&T technical support only to be told that the rep had to write up a tick

Questions

 • Data & Messaging Features, Internet Tethering

73

3

Accepted Solution

Official Solution

PDP authentication issue

Yesterday I contacted a live assistant with my 5g issue. She used the IMEI number of my iphone 13 and did some settings. After that I got the PDP authentication failed when using cellular. I tried to contact another assistant to fix this and she told me it would be fixed after 30 minutes. However, t

Questions

 • Apple

118

1

0

Accepted Solution

Official Solution

Reward Center Not Working/Broken Link? HELP!

I received multiple emails allowing me to claim my $100 reward, then got an email that says "Your AT&T Visa® Virtual Account Reward is ready for you! Use your account to make purchases wherever Visa debit is accepted online, in the United States, US Virgin Islands, and Puerto Rico. Click here to

Questions

 • AT&T Internet Account

3.1K

12

0

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