
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
We got our Bogo phones back in Nov 2017 and have about 8 months left. Since we are traveling more often, we would like to get our phones unlocked and maybe switch carriers. Would there be an early termination fee if we paid off both phones?
Questions
•
Wireless Account
Accepted Solution
Official Solution
Have been an AT&T wireless customer for several year. I had AT&T fiber (100Mbps, $40/month) in my old address for more than 12 mo and already fullfilled the 1-year contract. Recently in Aug 10 2019 I moved to a place, but at the installation the technician had to downgrade the service to 10Mbps bec
Questions
•
AT&T Internet Account
I'm looking for a link to the fine print on the guaranteed uptime (Service Level Agreement) for AT&T Fiber.Where can I find it? Thanks in advance!
Questions
•
AT&T Fiber Account
Hi All, I am thinking to sign for AT&T internet but most likely would move address before end of year. Do I get charged for ETF if new address does not have internet service, or has only 5G speed?I can't seem to get a definite answer for this, as AT&T employee said no ETF, but the following documen
Questions
•
AT&T Internet Plans
So today was the big day I switched from ATT to Sprint. Not because we were unhappy with ATT, but because we need a plan ATT doesn't offer. My iPhone was still under contract at ATT (my husband's was not), so I knew we'd have to pay a $155 early termination fee (ETF). However, ATT customer service h
Questions
•
Wireless Billing
AT&T claims I'm instantly obligated by a "contract" for services I never requested or agreed to, that is dated AND activated PRIOR to the date it was mailed to me, with no information about how to opt out from it. After 2 hours on the phone with a representative today, I was told that a new contrac
Questions
•
AT&T Internet Account
Hi VictorW, We're sorry you are considering the cancellation of your U-verse service. To find information about your service contract and early termination fees please visit myAT&T. Go to Profile Select Update My Profile Select Account Information Click on Bundle Customer Service Summary Your
Questions
•
AT&T Internet Account