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DVR Replacement

Our DVR is having problems.....it started by skipping. While watching a recorded show, the video would all of a sudden skip forward, maybe a few second, maybe to the end of the show.  We did as recommended in the trouble shooting, unplugging for 10 seconds, plugging back in and waiting for thr

Questions

 • U-verse TV Equipment

78

4

0

Does the ATT Uverse TV STB require a internet connection?

Hi, I have Uverse TV and using another provider's internet connection.  TV is working fine but some aspects of the guide and other areas do not work (spinning circle appears on the bottom right and nothing happens after a while).  So the question is whether the Uverse STB is required to connect to a

Questions

 • Watching U-verse TV

1.7K

3

0

0

CUSTOMER SERVICE HELP OR ACCOUNT INFO PLEASE!!!!!!!!!!!!!!!

i cant get my account number to finally get rid of this company once and for all. i have logged on to my account online but of course the account number isnt anywhere on there. the ONLY way to get it is to call 611 or prepaid customer service which if you call the 1800 number says the call center is

Questions

 • Account & Usage

38

0

0

U-Verse DVR updated and deleted entire library of recordings. How do I restore them?

So today I was television (Gold Rush) and in the middle of the show, the Uverse gear appears on the screen and starts updating the main DVR. After the update all of my recordings were deleted. I was at roughly 60% DVR storage full (roughly 70 hours left to record) and now the recording space says I

Questions

 • U-verse TV Equipment

361

3

0

0

How to access my UVerse DVR Recordings without UVerse Subscription any longer

Hi.. I recently moved and where I moved to doesnt have Uverse...which I was already upset about. I've been a UVerse customer for 5 yrs and now that I have to sign up for something else.. before I hand in my UVerse equipment... I would like to access my DVR recordings, without no longer having the UV

Questions

 • U-verse TV Account

103

2

0

How do I split the internet connection coming from my main Uverse DVR box?

The issue that I am trying to solve is utilizing my internet connection via cabled connection (not WiFi) for multiple devices (i.e. a Smart TV and Nintendo Switch) to the main Uverse DVR box that I have setup for the main television in our den. The said main Uverse DVR cable box is receiving its sig

Questions

 • AT&T Internet Installation

393

0

0

Uverse DVR fails again

Today I turned on my TV to watch a program that was supposed to be recorded last night. Instead, I was treated to a 20 minute reboot of my DVR--not initiated by me. And then the program wasn't recorded at all, even though there is a series recording for it. The show is on demand, but with on demand,

Questions

 • U-verse TV Equipment

290

2

0

0

Using 3rd Party Router with UVerse - DVR Connected via Ethernet

So I have been dissatisfied with AT&T's gateway as a router and purchased a Netgear R8000 Tri-Band Router.  I am finding myself having issues getting things setup.  Current Setup is as follows: Port 1 of Gateway to Ethernet Port of Netgear Router; Port 1 of Router to 16 Port Switch; 16 Port Switch t

Questions

 • AT&T Internet Equipment

947

4

0

0

recording of 3 hour show stops playing after one hour

recording of 3 hour show stops playing after one hour. Says it is "Finished", but green line shows it recorded the full 3 hours.

Questions

 • Watching U-verse TV

220

9

Recordings and Expiration Dates

Please help me understand why my recordings have an expiration date. I have read here that VOD recordings have an expiration date, and that anything recorded via satellite does not. I am recording seasons of shows, and they are recording on the day they first air, so why do they have an expiration d

Questions

 • 2016

52

0

0

0

Uverse recordings freeze during playback if also recording to DVR

While watching programs previously recorded on my Uverse DVR, the picture & sound freezes for 2 seconds, then resumes. It does this about 1-3 times per minute.  This only happens on one TV and only while something is being recorded on the DVR.  I restarted everything, plugged the Uver

Questions

 • U-verse TV Equipment

141

4

0

DVR won't work, I need a quick response

I just reactivated my service, my two wireless receivers work, but my DVR won't work, I keep getting a message saying "u-verse is not available at this time. Please try again later." I can't get anyone through the technical service hotline, and the chatroom won't start. This is extremely infuriating

Questions

 • U-verse TV Equipment

103

2

0

Settop box (DVR) freezes even after multiple reboots

My settop box (DVR) goes through periods where it repeatedly freezes and needs to be rebooted. This happened multiple times about a month ago, and last night I had to reboot the box 5 times. When the box froze, none of the buttons on the remote worked. Twice, the box misbehaved, throwing up a 'press

Questions

 • U-verse TV Equipment

73

6

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

66

4

This set box does not match the account setting

As said in the subject, the main DVR box (model number: ISB7500 / last 4 GUID: 1096 ) is having issues connecting to the router (not 100% sure that is the issue though). After unplugging and restarting it, it loads with the gear and loading screen. Then, loses signal and goes back to the same screen

Questions

 • U-verse TV Equipment

96

2

0

DVR shows recorded after 8/28/22 all show "no info available".

Apparently after 8/28/2022 all the shows that recorded show no info available. I'm not sure what happened on that date, but I would like to know if there's a way to fix that. I have restarted both receivers. I did not reboot the gateway, as that takes a long time, so unless that is definitely the fi

Questions

 • U-verse TV Equipment

167

2

0

How to transfer recorded data from my old VIP 2250 DVR to the new VIP 2262 replacement

My old VIP 2250 developed a problem but has a lot of programs recorded on it. I received a replacement VIP 2262 and would like to transfer the recordings from the old unit over to the new one.

Questions

 • U-verse TV Equipment

91

5

0

Stalking

Any way we can get AT&T to leave me alone! I tried to work with y’all but you thief’s with horrible paperwork skills y’all worse than an abusive partner. If anyone reads this find another provider before it’s to late

Questions

 • Wireless Billing

26

2

0

DVR deleted our recordings. Shrugged it off. Recorded some new shows. Cannot record ANYTHING now.

Hi all, A few weeks ago we had a series of brown-outs that completely reset our box a couple of times (when the system came back up on the TV, there was a big X on my screen). I kept worrying about my recordings, which I've been meaning to pull off of there through my PVR, but still hadn't. Luckily,

Questions

 • U-verse TV Equipment

1.1K

3

0

0

Can I temporarily add an extra wireless DVR

My mother has an extra DVR box that I want to borrow for a week while I have out of town guests. Can I add her box to my system? Just for 2 weeks.

Questions

 • U-verse TV Equipment

236

1

0

0

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