Our DVR is having problems.....it started by skipping. While watching a recorded show, the video would all of a sudden skip forward, maybe a few second, maybe to the end of the show.  We did as recommended in the trouble shooting, unplugging for 10 seconds, plugging back in and waiting for thr

Hi, I have Uverse TV and using another provider's internet connection.  TV is working fine but some aspects of the guide and other areas do not work (spinning circle appears on the bottom right and nothing happens after a while).  So the question is whether the Uverse STB is required to connect to a

i cant get my account number to finally get rid of this company once and for all. i have logged on to my account online but of course the account number isnt anywhere on there. the ONLY way to get it is to call 611 or prepaid customer service which if you call the 1800 number says the call center is

So today I was television (Gold Rush) and in the middle of the show, the Uverse gear appears on the screen and starts updating the main DVR. After the update all of my recordings were deleted. I was at roughly 60% DVR storage full (roughly 70 hours left to record) and now the recording space says I

Hi.. I recently moved and where I moved to doesnt have Uverse...which I was already upset about. I've been a UVerse customer for 5 yrs and now that I have to sign up for something else.. before I hand in my UVerse equipment... I would like to access my DVR recordings, without no longer having the UV

The issue that I am trying to solve is utilizing my internet connection via cabled connection (not WiFi) for multiple devices (i.e. a Smart TV and Nintendo Switch) to the main Uverse DVR box that I have setup for the main television in our den. The said main Uverse DVR cable box is receiving its sig

Today I turned on my TV to watch a program that was supposed to be recorded last night. Instead, I was treated to a 20 minute reboot of my DVR--not initiated by me. And then the program wasn't recorded at all, even though there is a series recording for it. The show is on demand, but with on demand,

So I have been dissatisfied with AT&T's gateway as a router and purchased a Netgear R8000 Tri-Band Router.  I am finding myself having issues getting things setup.  Current Setup is as follows: Port 1 of Gateway to Ethernet Port of Netgear Router; Port 1 of Router to 16 Port Switch; 16 Port Switch t

recording of 3 hour show stops playing after one hour. Says it is "Finished", but green line shows it recorded the full 3 hours.

Please help me understand why my recordings have an expiration date. I have read here that VOD recordings have an expiration date, and that anything recorded via satellite does not. I am recording seasons of shows, and they are recording on the day they first air, so why do they have an expiration d

While watching programs previously recorded on my Uverse DVR, the picture & sound freezes for 2 seconds, then resumes. It does this about 1-3 times per minute.  This only happens on one TV and only while something is being recorded on the DVR.  I restarted everything, plugged the Uver

I just reactivated my service, my two wireless receivers work, but my DVR won't work, I keep getting a message saying "u-verse is not available at this time. Please try again later." I can't get anyone through the technical service hotline, and the chatroom won't start. This is extremely infuriating

My settop box (DVR) goes through periods where it repeatedly freezes and needs to be rebooted. This happened multiple times about a month ago, and last night I had to reboot the box 5 times. When the box froze, none of the buttons on the remote worked. Twice, the box misbehaved, throwing up a 'press

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

As said in the subject, the main DVR box (model number: ISB7500 / last 4 GUID: 1096 ) is having issues connecting to the router (not 100% sure that is the issue though). After unplugging and restarting it, it loads with the gear and loading screen. Then, loses signal and goes back to the same screen

Apparently after 8/28/2022 all the shows that recorded show no info available. I'm not sure what happened on that date, but I would like to know if there's a way to fix that. I have restarted both receivers. I did not reboot the gateway, as that takes a long time, so unless that is definitely the fi

My old VIP 2250 developed a problem but has a lot of programs recorded on it. I received a replacement VIP 2262 and would like to transfer the recordings from the old unit over to the new one.

Any way we can get AT&T to leave me alone! I tried to work with y’all but you thief’s with horrible paperwork skills y’all worse than an abusive partner. If anyone reads this find another provider before it’s to late

Hi all, A few weeks ago we had a series of brown-outs that completely reset our box a couple of times (when the system came back up on the TV, there was a big X on my screen). I kept worrying about my recordings, which I've been meaning to pull off of there through my PVR, but still hadn't. Luckily,

My mother has an extra DVR box that I want to borrow for a week while I have out of town guests. Can I add her box to my system? Just for 2 weeks.