
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
I can record, say, 5 shows in one day. Maybe, 2 at the same time, the other 3 shows at different times, single one at a time. When I go to replay them, they play for just a few minutes and then stop with the "Finished" splash screen. The shows all show that they have been recorded for the appropriat
Questions
• U-verse TV Equipment
I'm only getting this error on one of the receivers in my home. I scrolled through the forums and as I can't send a private message I thought I would try this before placing a call and being stuck on the phone for hours.
Questions
• U-verse TV Equipment
I am writing in the hopes to get the attention of AT&T and other consumers and more. I am not just posting here but multiple forms. Such as blogs, YouTube channels, news agencies,all social media and any where I think may get attention.Back ground on myself, I am a now previous long term AT&T consum
Questions
• Network Coverage
Just got a replacement DVR after the first one we had failed. This one worked well for a couple of days, but now it's skipping every minute or so. It makes it unusable. I tried rebooting the DVR and it fixed the issue for a day or so, then it started again. It will go as long as maybe 2-3 minutes wi
Questions
• U-verse TV Equipment
So, I was just asked by my toddler to watch Lilo and stitch, sure enough i go to the dvr and am about to start Lilo and Stitch, only to realize it's not there anymore.... my little one has two favorite movies, Lilo and stitch, and frozen. Needless to say, all kinds of stuff can get deleted off my dv
Questions
• U-verse TV Equipment
When I signed up for Uverse, the ATT rep on the phone and my installer had both told me that I would be able to WATCH ALL OF MY DVR content from my computer or phone. So now I'm stuck with the overpriced service and I find out that that was a flat out lie. "Licenseing issues" is what I am reading on
Questions
• Watching U-verse TV
I am wanting to build a HTPC, and I need to know what hardware I am going to need as far as tuner cards and such go. I have done research on this topic and in a lot of places I am seeing people say that it is not even possible. I have the U300 Package and the wireless set top boxes with DVR capabili
Questions
• U-verse TV Equipment
I. Have. Problems.with. My. X. box. i. took. to. my. moms. they. have. a. higer. speed. it. worked. there. but. at. my. house. i. cant. get. higer. speed. they. dont. offer. It. i. asked please. put. Fiper. Opics. they. said. We. Cant. you. will. Never. Get. It. Im. (Edited per community guidelines)
Questions
• AT&T Fiber Ordering
During spring cleaning I found my old Motorola VIP 1225 dvr that was replaced a few years ago. Is there a way to see what is recorded on it?When I power it up it just says it needs to be rebooted.
Questions
• U-verse TV Equipment
Our TV has been having sound issues since the most recent update. Like many of you, our sound was very low after the update, and I have been able to fix that issue. However, whenever we use the DVR and either fast-forward or rewind, the sound cuts off and will not come back on unless we turn the TV
Questions
• U-verse TV Equipment
Closed
I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as
Questions
• Wireless Billing
OK, here goes. I have Internet 1000. Great speeds too, 940-960 Up and Down. I have the Pace IPH 8005 DVR. Not a slouch but there is better out there, especially for fiber. I have twice requested a IPH 8110 and both times I ended up with equipment from a decade ago, a Arris/Motorola VIP 2550 and the
Questions
• U-verse TV Equipment
Got a DVR that is getting full because my wife won't erase any of the movies that she has recorded until there is an external listof said recordings. So is there a way to pull a list of recordings to a device ( laptop, tablet, phone ), so that I can export the list of recordings ?
Questions
• U-verse TV Equipment
I have an IPH8010 DVR and when watching cable on my VIZIO V655-H19 the color settings are greyed out and cannot be selected or changed. I called VIZIO and they said it was because the box was sending an RGB signal to the TV. This doesn't occur with my streaming devices or gaming consoles, and
Questions
• U-verse TV Equipment
I set DVR to record 2 news programs, same programs every day at the same time weekdays - 5pm and 6pm. Sometimes it misses a few.I set DVR to record news programs on weekends, same channels, and it rarely records.I set DVR to record a 2 NEW news programs at 4pm and it ignores.This is a recent issue.
Questions
• Watching U-verse TV
When I returned the gateway through UPS, I did receive a confirmation within a week via email that AT&T had received it. I returned the DVR through FedEx just because they were closer to where I was going. It has been over a month and NO confirmation. I have called and tried to get confirmation
Questions
• U-verse TV Equipment
Ever since we switched from Directv to ATT (simply because we had ATT internet, and DTV wanted to raise rates), all my "wireless boxes" (that really aren't what they showed in the commercial, they still have a cord going from the box to the flatscreens) I have to reset at least once a week, and ofte
Questions
• U-verse TV Equipment
I had 43 recordings as of last night. When I turned it on to watch a movie tonight it said I had 34. After the movie it now says I have 16 recordings..... It says I have 83% of space left so that wasn't the proble. I've only started using AT&T for cable in December and this is a horrible impression.
Questions
• U-verse TV Equipment
I have to cancel my internet and home phone and will only have uvsere tv from att as their internet speed in my area is crappy. I have had to order another internet service from xfinity.I was told I need to return the modem/router to att. How will my tv's work now, some of my tv uverse boxes are wi
Questions
• U-verse TV Equipment
I have been trying to get through to someone (anyone!) in order to get a replacement power cord for my DVR receiver as it seems to be the reason my DVR has blinking/pulsing lights and will not work. I have been unable to reach technical support online (chat bot says no agents available, please try a
Questions
• U-verse TV Equipment