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Renegotiating Contract - Lied to by customer service?

I have been a loyal Uverse customer for many years, even spreading the word to all my friends and coworkers to get the service. However, I feel like the Customer Service rep I spoke to a few days ago lied to me on a couple of fronts, now that I'm looking online. Here's what happened: Rather than can

Questions

 • U-verse TV Account

487

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Can you transfer recording information from one DVR to another?

I have a Uverse DVR that is acting up and a replacement is on it's way. The problem is that we have 38 series recordings setup and no way to transfer them to the new DVR when it arrives. Many of the shows are not currently being aired so it's not even a case of manually re-entering everything; you h

Questions

 • U-verse TV Equipment

3K

4

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deceased customer

I am still seeing my Father's PAST DUE bill and need to know why? I went into the store off of buckeye pkwy in Grove City with the original death certificate and the gentleman that I spoke with took a copy of this doc and said that bill would be taken off of his bill and wiped clean.  I have t

Questions

 • AT&T Phone Account

53

4

0

DVR Issue

My DVR will not turn on. Although the LINK green light is on, I can't get the unit to turn on manually or by remote control. It's a Cisco unit. I recently connected it to a new Smart TV and it was working OK but then it just quit. Any help?

Questions

 • U-verse TV Equipment

397

2

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ALERT! don't use HDMI on the 2250 dvrs!

Although this has been discussed on a couple posts, I want the masses to know that if you have the Motorola or Arris 2250 d.v.r.s don't connect h.d.m.i. I recently complained on the foggy picture (most noticeably with blacks) and was very annoying.It was suggested to me to use component and I did. I

Questions

 • U-verse TV Equipment

778

7

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AT&T Employee lied and cost me couple hundred

On August I went to AT&T local store to ask am I qualify for BOGO promotion. He said I’m qualify for that promotion. So I ordered at online. After a few hours I canceled my order coz I want to make sure I’m qualify or not.​After live chat with AT&T agent , as he said I’m qualify for BOGO promotion b

Questions

 • Wireless Account

408

4

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Promotional renewal or upgrade

My renewal is expiring and my DVRs not operating correctly. Going to move my service if not contacted back.

Questions

 • AT&T Fiber Equipment

24

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Uverse DVR IPH8010 Red X Number 4

I have a DVR receiver that is failing to boot up. I did hard reset multiple times and got the “uverse not available” message or the DVR would boot up but no channels would be available to view in the guide section. On-Demand service works.  I did a disaster recovery and now I get a red X with a numb

Questions

 • U-verse TV Equipment

1.1K

1

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Miami & Florida Customers, are you having problems with scheduled recordings?

If you are having problems with scheduled recordings, specifically series recordings not scheduling automatically after 4/20/22, even though your guide listings extended the full 12 days out to approximately 5/1/22... Then... https://forums.att.com/conversations/watching-uverse-tv/uverse-dvr-seri

Questions

 • Watching U-verse TV

29

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Weak or No signal

I moved into a nw apartment which supplies AT&T U verse. Along with that I just purchased a brand new TV. The Modem is set up and the Wifi is working. The DVR is connected through an ethernet cable to the modem and the modem has a second ethernet cable that goes into the ONT. All cables are connecte

Questions

 • U-verse TV Equipment

121

1

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At&t keeps rescheduling my installation

I applied for internet through att Jan 28 my first appointment was rescheduled after speaking with numerous Representatives and supervisors this has been on going since everyday is the same thing change my appointment and wait around for the tech and they never show or call so I call and speak with

Questions

 • AT&T Internet Installation

148

1

DVR not recording some shows

Noticed last week that Big Bang Theory didn't record even though it's on the list of shows. I went to check the record settings and everything was correct but, when I tabbed over to see the episodes scheduled for future, it showed 0 episodes. The Big Bang Theory had 3 different listings on the Searc

Questions

 • U-verse TV Equipment

2.1K

2

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Erased recordings

All of my recordings, except one, have been erased.   I didn't have a lot of them, so it can't be a space issue.  Can I get them back?

Questions

 • Watching U-verse TV

100

4

0

Why are my ATT U-VERSE receivers not reading any guide information?

All 5 of my ATT receivers are not giving any information on what is playing (tv/movie descriptions/release dates/cast, etc). It is also not showing any information on my guide past Wednesday, January 6th after 7:00pm est. I am also unable to record any programs, nor can I see the descriptions for an

Questions

 • U-verse TV Equipment

52

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3 dots on screen after power-cycle

I have a VIP 1225. Was getting a red X with 8; tech changed out the gateway. Everything initially worked while he was still here. Later that evening, red X with 10 came up. The online sugggestion was to check all connections then power cycle - did that & was able to watch TV. Today, got red X with 1

Questions

 • Watching U-verse TV

3.4K

2

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Ip addess

Someone is using my wireless service to connect to my security DVR. How can I find the IP address of the user?

Questions

 • AT&T Internet Security

35

2

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wired receiver, getting the red X with the number 13 underneath - need replacement?

Hi all, Just last night, my set top box/DVR (Cisco IPN4320) decided to stop working normally; the channel guide was stuck on "getting information" for every channel and I wasn't getting any video or audio.  I've tried the following, but to no avail:- Power cycle the DVR- Power cycle the router/gatew

Questions

 • U-verse TV Equipment

2.8K

1

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DVR Playback is stopped

Since 2016 we have frequently gotten a message "Network problems have stopped this stream. The program is not currently available for playing." while watching a program recorded on our U-verse DVR. This happens on only one of our 4 receivers, and it is NOT the one containing the DVR. The program

Questions

 • U-verse TV Equipment

49

1

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DVR freezes and doesn’t finish recording

I have been having an issue with my programs recording. It will show that the entire show is recorded, but will then freeze and won’t even fast forward. It has done this on multiple shows over the last few months. I have reset my DVR and unplugged it and it still won’t work. If anything, it’ll play

Questions

 • U-verse TV Equipment

522

3

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Updated DVR /storage

Hey all! Does anyone know if the powers that be are updating the aris 2250 (500gb) d.v.r.? I would love one that is 1TB so the pressure to watch the shows recorded isn't always there. The extra storage would allow to carry over into the summer/ winter when repeats are on.I'm from the Detroit, Michig

Questions

 • U-verse TV Equipment

482

3

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