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INTERNET CHARGED FOR ALMOST 3YRS

I would like to file a complaint with internet loyalty supervisor joshua id#[EDITED]. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

Questions

 • AT&T Internet Plans

33

1

0

Why are my ATT U-VERSE receivers not reading any guide information?

All 5 of my ATT receivers are not giving any information on what is playing (tv/movie descriptions/release dates/cast, etc). It is also not showing any information on my guide past Wednesday, January 6th after 7:00pm est. I am also unable to record any programs, nor can I see the descriptions for an

Questions

 • U-verse TV Equipment

103

1

0

Can I swap my DVR/access point connection on one TV with a wireless receiver on another

I basically want to swap my wireless receiver & TV with the TV that is currently connected to the DVR and access point...

Questions

 • Watching U-verse TV

850

2

0

0

Uverse voip and camera pinholes cause phone to not work properly

My internet was switched from DSL to uverse voip.  I set up the pinholes for my camera http port 80, command 5050 media 6050 mobile surveillance port 7050.  When I do my camera works correctly but my phone does not work correctly when calling out.  The odd thing is it works as it should when people

Questions

 • AT&T Phone Features

379

1

0

0

Promotional renewal or upgrade

My renewal is expiring and my DVRs not operating correctly. Going to move my service if not contacted back.

Questions

 • AT&T Fiber Equipment

36

1

0

Renegotiating Contract - Lied to by customer service?

I have been a loyal Uverse customer for many years, even spreading the word to all my friends and coworkers to get the service. However, I feel like the Customer Service rep I spoke to a few days ago lied to me on a couple of fronts, now that I'm looking online. Here's what happened: Rather than can

Questions

 • U-verse TV Account

493

1

0

0

Worst customer service of my life- dishonest and unresponsive

I have never experienced such unbelievably bad customer service as I am currently experiencing with AT&T. I have been a longtime, loyal customer and the company has done a bait and switch on my internet price - lied to me to get my business - and will do nothing to make it right. I feel mislead into

Questions

 • AT&T Internet Account

54

0

0

DVR deleted about 10 shows last night, and another 10 tonight

We had 35 shows recorded when we came back from a short vacation. We watched one and deleted it. The next night there were only 22 shows left. Plenty of space on the DVR - it was about 1/3 full. Then the next night, tonight, when we turned it on, there were only 9 shows left. Each night for two nigh

Questions

 • U-verse TV Equipment

622

11

0

0

DeepState

3 days ago on 01/13/20 my Directv DVR kept resting (I have Pictures & recently I've had some serious issues with the law {DeepState})ATT did a diagnostic test on the DVR and found no issues except that it wasn't connect to WiFi (internet). I don't like keeping it connected to the internet for securi

Questions

 • AT&T Internet Security

115

1

0

Phone did not arrive yet

A phone was supposed to be delivered yesterday. Not here yet.. How can i track where it is?

Questions

 • Apple

71

5

0

Missing DVR

My DVR isn't working. It says my recording list is unavailable. I did online chat the other day with ATT and had to stop in the middle. The rep gave me something to try and said he'd call me the next day to see if it worked. It didn't and he didn't call. I really don't want to loose my recordings. A

Questions

 • U-verse TV Equipment

401

3

0

0

Error code 100

Tried to retrieve a movie I purchased but keep getting error code 100

Questions

 • Watching U-verse TV

29

1

0

2 months of being billed for services that I did not purchase

I have contacted AT&T about 7-8 times in the past 2 months about an astronomical bill on my account for a service that was added to my account without my permission. I continue to call, and each time I get told that I will receive an update, and yet nothing has been done to rectify this situatio

Questions

 • Wireless Billing

79

1

0

At&t keeps rescheduling my installation

I applied for internet through att Jan 28 my first appointment was rescheduled after speaking with numerous Representatives and supervisors this has been on going since everyday is the same thing change my appointment and wait around for the tech and they never show or call so I call and speak with

Questions

 • AT&T Internet Installation

190

1

Ip addess

Someone is using my wireless service to connect to my security DVR. How can I find the IP address of the user?

Questions

 • AT&T Internet Security

42

2

0

DVR recording has high pitch noise

Anyone out there having issues with their DVR recording? I tried playing the DVR while it's recording and the only sound I hear is a high pitched noise. The other recorded shows seems to play fine.  Any thoughts?

Questions

 • AT&T Internet Installation

416

1

0

0

DVR not recording some shows

Noticed last week that Big Bang Theory didn't record even though it's on the list of shows. I went to check the record settings and everything was correct but, when I tabbed over to see the episodes scheduled for future, it showed 0 episodes. The Big Bang Theory had 3 different listings on the Searc

Questions

 • U-verse TV Equipment

2.1K

2

0

0

Uverse DVR IPH8010 Red X Number 4

I have a DVR receiver that is failing to boot up. I did hard reset multiple times and got the “uverse not available” message or the DVR would boot up but no channels would be available to view in the guide section. On-Demand service works.  I did a disaster recovery and now I get a red X with a numb

Questions

 • U-verse TV Equipment

1.1K

1

0

0

How to start dvr recordings on time, not early

All of my U-verse recordings start about 90 seconds before the program starts.  The record options do not have any setting for early start time.  So how can I start recording a show at 9pm that charts at 9:00pm instead of it starting at 8:58:30 pm?   This is is a problem for multiple reasons, 1 it u

Questions

 • U-verse TV Equipment

450

7

0

0

DVR Issue

My DVR will not turn on. Although the LINK green light is on, I can't get the unit to turn on manually or by remote control. It's a Cisco unit. I recently connected it to a new Smart TV and it was working OK but then it just quit. Any help?

Questions

 • U-verse TV Equipment

414

2

0

0

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