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Overcharged and no help

I have been calling and no help on my bill overcharge and it only started since we been in this pandemic

Questions

 • Wireless Billing

34

1

0

Cinema Connection Kit and ATT U-Verse 5268AC

I have read just about every article available and have no luck with my issue. The CCK can find the router but won't accept the security key. After many failed attempts my guess is that there's an issue with the Firewall within the Pace PLC 5268AC. When connected via a wire it works but that's the o

Questions

 • AT&T Internet Features

488

5

0

0

Bill

My bill went up again after I was promised it would stay the same until December, I had to lose my home phone to keep that price

Questions

 • Wireless Account

38

1

0

Billing

I recently got wireless phone service with at&t and we already had Direct Tv. Now when I get on the app it has the Direct Tv portion of my bill but I can’t see the new Wireless phone bill on it. Also, the phone portion is on auto pay but the tv portion is not and both are due on different days.

Questions

 • Wireless Account

47

1

0

No more Badges/Medals I don’t want them.

Stop with the supposedly, Badges/Medals for what reasons ? You’all  are really Obviously very Obsessed and possibly Compulsive, in your Behavior.  I essentially was asking “Why doesn’t the AT&T’s and Direct TV’s ? Membership numbers correlate with each other?  Next thing I know

Questions

 • Community lounge

47

7

0

Closed

Horrible customer service

I switched from Comcast to direct tv satellite. I signed up they made all these promises as in I could get nba league pass for a promotion price of $99 and split into monthly payments on my bill. I ended up getting charged the full $200 on my bill then told they couldn’t change it and I’d get a cred

Questions

 • U-verse TV Account

54

1

0

Door to door scam

Back in June of 2019 I had an At&t rep come to my house and offer a bundle with DirecTV. He promised that I would be saving money if I switched from Verizon to at&t. I'm not, I'm paying more than what he quoted me at. The rep also took my brand new Google pixel 3 and and iPhone and gave us a $250 cr

Questions

 • Wireless Account

163

1

0

Driver/Installations service Poor

I ordered service trying to complete my kids Christmas wish after just buying us a new home. I woke up at 7 a.m getting things prepared for them to arrive my appointment time was set for 9 a.m to 11 a.m. They began texting at 8 saying they was on the way. Me and my children sat and waited. At 9:30

Questions

 • AT&T Internet Installation

51

4

0

Suggestions for U Verse

So far, short of few problems once getting it installed, There's 2 suggestions I would like to make concerning the features we can use on the remote. First off, when our installation guy asked us if we had questions, I did. I asked him if U verse had autotunes like DirecTV had. He told me he had nev

Questions

 • Watching U-verse TV

920

8

0

0

Moving A Router

How much does at&t charge for sending a technician over to my home so they can move my router to another room?

Questions

 • AT&T Internet Installation

74

1

0

I’m confused 5 iOS lines - TV access -2 accounts

How do I access all portals of everything on my iPhone or PC or through remote access for my multiple iOS lines 5 add author my home on my smart TVs and my PC computers ? Husband set it all up without permission and I am wanting access I am the authorized user .

Questions

 • Online Account Access

103

0

0

0

Missing channels on device

I $ for CSpan & other channels, WHY they are not included on my phone!

Questions

 • Network Coverage

41

1

0

HBO MAX

I have Directtv. I have the HBO Max apps on my phone and tablet. How do I watch HBO Max on my tv

Questions

 • Watching HBO Max

113

1

0

Internet service

Hello I am trying to get internet service in my home. It's a new development and the att storec said they can only service me at this time if I get a package. I already have direct stream. I was told he can't override at the store and to contact the loyalty department and ask for help.

Questions

 • AT&T Internet Installation

33

2

0

Closed

Service interruption

I have been a customer for years, years, years. A message use to come cross the tv reminding a payment due. I ran into a hard ship & these people had no sympathy. Now if you're a month behind they cut your service won't allow payment arrangements until past due is paid. Thanks for your no loyalt

Questions

 • U-verse TV Account

36

1

0

bundle service

How or is it even possible to bundle tv, internet, and wireless? Im trying to switch from verizon but want to see about bundling all of my services first. i can't find a option to bundle all three.

Questions

 • Account Features

54

1

0

Hot spot

What effect does Alexa have on hot spot data usage?

Questions

 • Other Phones & Devices

34

1

0

AT&T DOES NOT OFFER FLEXIBLE PAYMENTS ON INSTALLMENT PLANS

also my bill averaged 184 per month. Around stimulus time, it booms to 600. AT&T randomly spikes my bill despite me using less data. Each representative says something contradicting. The “rewards” at$t gives are never valid and at the end of every page where it asks if “this article was helpfu

Questions

 • Wireless Billing

45

2

0

Military discount

My father stay with me and he is a Navy Vet do we qualify for military discount.

Questions

 • The Military Discount

93

2

0

Will Be Disconnecting Service Soon If No Resolution

I have been an AT&T Uverse/Directv, Gigabit fiber internet and home phone customer for quite a number of years. A great customer that has never been late on a bill with services totaling over $200/month. I was also one of Sprint's most loyal customers (24 years to be exact) until Sprint only offered

Questions

 • Wireless Account

173

2

0

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