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landline

Your website has not worked properly past 2 months, I have been with ATT 4 decades, and we have been using the website to pay monthly for over a decade. I do not understand why you want to "punish" your customers with this problem that is not caused by customer. I am now in total agreement, we don't

Questions

 • AT&T Phone Features

209

16

0

Official Solution

So this is the community forum. Where customers scratch their heads and complain, and AT&T pretends to ignore them.

I just told ViaSat to cancel my order after 1 1/2 months. I'm pretty jaded by the whole business model of these rural providers. They get the entire 2 year subscription fee whether I am a customer or not.  What a business model.  They actually know it's going to (Edited per community gui

Questions

 • AT&T Internet Equipment

141

3

0

HBO now and directv

So I recently switched plans and now receive the HBO now. Question is is there a way to link it to my directv service? I’m not finding how to do it. Or do I have to add it to my directv line up and pay additional $$ each month?

Questions

 • Watching HBO Max

57

2

0

How can a hard wired internet lose internet?

I have uverse/wifi. I recently did a speed test on my "hard wired" internet smart tv and it was 8? I constantly get a pop up that says my LAN wired is "not connected" how can a wired connection lose internet? I sit here and do nothing and it pops up later and says wired now connected? I have never b

Questions

 • AT&T Fiber Installation

284

0

0

0

iOS macOS DirecTV app ONGOING playback issues Live and DVR

Since the start of my account I have been having issues with live and DVR playback on both iOS and macOS (Using 4 browsers).. I have contacted Technical support numerous times, was lied to numerous times that I was going to receive a call from a supervisor with information gathering and resolution o

Questions

 • 2017

37

0

0

0

Need Bally Sports Midwest and Southeast-- Cardinals and Grizzlies

When I had DirecTV satellite previously, I had the sports package that included Bally Midwest and Southeast, on which I watched the Cardinals and Memphis Grizzlies, respectively. We dropped the satellite but considering streaming, but when I use the channel lookup, it only shows Bally Oklahoma and S

Questions

 • Community lounge

65

1

0

Trying to get 2 for Tuesdays and keeps changing date to a Wednesday

Like the title says, I click on the movie, time and then it takes me to the checkout but says I need to remove the promotion because it can't be used on a Wednesday. I'm choosing a time for this Tuesday, Feb. 18, 2020

Questions

 • Account Features

36

1

0

AT&T Lies at signup.

Hello. Need help with an issue. Went to AT&T store to sign up for home internet.   1. Due to location we only can get Wireless home internet with 100 GB data cap.  2. Rep lied by telling us by saying that signing up for basic Direct TV would give us an additional 50 GB data for only $40.00. 3. Rep m

Questions

 • AT&T Internet Account

40

2

0

How do I get help

I need help fixing my phone number

Questions

 • Data & Messaging Features, Internet Tethering

24

1

0

My phone and tv are separate in your app

I have phone and tv. Your stupid app only shows the tv. I can't pay my phone bill, I can't find it. You people were supposed to (Edited per community guidelines)ing combine my phone and tv into one single bill/payment. Ive been asking for over 2 years but your customer service (Edited per community

Questions

 • AT&T Phone Account

39

2

0

Internet needed in hurricane damaged area

I am in a hurricane damaged area and our lines for cable were damaged. The cable company won't have repairs made for likely a month or more and I need internet.  I've already got Directv.  Does AT&T have an option available for me to get internet asap so that I can use VPN for work?&n

Questions

 • AT&T Internet Plans

45

6

0

Overkill on Request for personal identifiers

Hi, I'm a DirectTV Stream customer. It works well for us, and we like the price.  Yesterday, I tried to add two additional streaming devices to our current account and was unable to do so unless I entered by DoB and full SSN into the online form, so they could do a credit check.  This is

Questions

 • Watching U-verse TV

82

3

I thought I was the only one.

After reading the other complaints in this forum I see that what I have been put thru by ATT is not the exception but the norm. ATT overcharges their customers as a practice then when you don't pay their bogus charges they turn your service off, essentially blackmailing their customers. They hire

Questions

 • AT&T Internet Account

31

2

0

Cell tower

Who do I need to contact about possibly installing a cell phone tower on my property? Our service is not good at our location but want to keep the AT&T service we currently have.

Questions

 • Network Coverage

60

1

0

Privacy policies, do you feel accountable

I am writing in the hopes to get the attention of AT&T and other consumers and more. I am not just posting here but multiple forms. Such as blogs, YouTube channels, news agencies,all social media and any where I think may get attention.Back ground on myself, I am a now previous long term AT&T consum

Questions

 • Network Coverage

56

1

0

IMO from unlimited plus to elite

https://www.att.com/support/article/wireless/KM1374191/ I see that customers can still carry over the tv loyalty credit and HBO Max offer, from unlimited plus when upgrading service to unlimited elite. However, will Free HBO channels on Directv be lost? Also, Will making the switch to elite sa

Questions

 • Wireless Billing

127

1

0

How at&t will lose thousands in monthly revenue

I have had at&t wireless for ages. I have five personal lines and dozens business lines including tablets.  I have had u-verse internet for three years.  U-verse tv finally became available at my address so I signed up. Today was the installation day. Originally it was suppose to be installed from 9

Questions

 • Wireless Account

329

8

0

0

iPhone 12 Trade in program

Hi so I decided to trade in my iPhone 11 for the 12 and I realized I have the iPhone X . While the process is completed is there any other way I can trade the iPhone X instead of the 11 . Would I have to call and switch the trade in ?

Questions

 • Apple

49

1

0

How AT&T lost my business

Starting in 2013, AT&T implemented a $0.63 "Administrative Fee" onto to every wireless customers bill with the  need to "cover the costs of so-so to better serve you". Well, I found out after talking to customer service that the fee was not on the "service side" of my bill, but on the administrative

Questions

 • Wireless Account

257

8

0

0

Overcharged and no help

I have been calling and no help on my bill overcharge and it only started since we been in this pandemic

Questions

 • Wireless Billing

34

1

0

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