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DON'T GET DIGITAL LIFE SECURITY OR YOU'LL REGRET IT!!!

On 10/14 security system was installed and on 10/15 I notified them that the motion sensors were setting the alarm off randomly. On 10/16, I spoke with them and ordered window contact sensors for $89, they scheduled a technician to come out on 10/21, and I did about 40 minutes of troubleshooting. Tw

Questions

 • Other

653

3

0

0

Billing issues

Had anyone else having trouble scheduling bill payment with the digital life App? I am unable to schedule the billing.

Questions

 • Billing & Payments

567

2

0

0

Cannot cancel digital life

Hi - I've tried to cancel my account for quite some time now.. I have mailed, called, and gone online to cancel my account and I can't reach anyone that will help me OR follow through on what they said they'd do. When I've called and can't get through, I'm on hold forever, and I eventually have to h

Questions

 • Billing & Payments

222

3

0

0

Cancelling Service

I need to cancel my services. The system is very outdated and the majority of the sensor and panels no longer work. I recently spent hours to finally speak to a support member only to have an appointment to fix everything cancelled and no word back on a reschedule for months.    Since DL provides ba

Questions

 • Billing & Payments

68

1

0

Android 3.1 Update

I received a replacement phone under warranty and would like to see if I could get the One UI 3.1 update. When I try to update the phone from 3.0, it keeps telling me my phone is up to date? Is there a way I can update the replacement phone by forcing an OTA update? Currently, I have a Galaxy Note 2

Questions

 • Device Features

61

8

0

Closed

replacing dlc battery

I've looked at several videos about this and none show the model controller I have. There are 4 AA type rechargeable batteries in there. I replaced all 4 with 2000 mah 1.2v batteries and the unit still beeps complaining that the battery needs to be replaced.

Questions

 • Troubleshoot

127

2

0

Wireless Cameras

Can I add a wireless camera to my Digital Life system or does it have to be an AT&T camera?

Questions

 • Learn

123

1

0

Digital Life - Deactivation and Contract Term - a TOTAL NIGHTMARE!

I have placed three calls to ATT and received one. It was my understanding that my contract term was only 1 year. I called to deactivate in early April. I was told by the agent that they would send me the contract that showed I had a two year contract.  Never received it. I called again.  No respons

Questions

 • Billing & Payments

1.4K

6

0

0

Digital Life and Alexa

When will Digital Life be compatible with Amazon Alexa or the Google Home?  There are many other providers out there that offer this service that are comparably priced, I have been with digital life for almost 3 years and I would like to see this upgrade for me to continue my services. Please let me

Questions

 • Apps & Programs

954

1

0

0

Critical device not operating (defective equipment) and the lack of customer service, support and prioritization

I am very disappointed with the Digital Life Service. Although the monthly fee includes full warranty service and replacement of defective equipment, I just experienced poor customer response when a critical device is not working. My home thermostat stopped working today (I have two in the hou

Questions

 • Other

85

10

0

Digital Doorbell

Has anyone talked about a digital doorbell with camera? I know they are available from several vendors for $99 to $199, but I would like to have it record to my log and store the video.

Questions

 • Other

15.7K

31

0

REMOVE CONTROLLER BOX

I want to remove the Digital Life controller box from the wall. Is there a video to show me how?

Questions

 • Learn

98

1

0

Does Anyone Have a Digital Life Smoke Detector to Sell

Hi All, I recently got AT&T Digital Life when I purchased a new home. I am looking to add smoke detectors to my system but AT&T no longer sells them. I was informed that f I purchase them from a third party, AT&T will install and monitor them. I cannot find them anywhere.  If an

Questions

 • Other

28

0

0

Digital Life Is TERRBLE!!!

On 10/14 security system was installed and on 10/15 I notified them that the motion sensors were setting the alarm off randomly. On 10/16, I spoke with them and ordered window contact sensors for $89, they scheduled a technician to come out on 10/21, and I did about 40 minutes of troubleshooting. Tw

Questions

 • Billing & Payments

345

1

0

0

DigitalLife No-Support Mode

AT&T should offer a ‘no-support mode’ after 8/31/2022, at a reduced monthly price.  Not everyone is interested in a years-long commitment to a more expensive replacement system, or the need to completely replace a system that has worked OK, if not very well, for most of a decade. Forci

Questions

 • Troubleshoot

409

19

0

garage door automation package is not compatible

The tech said that the garage door protection package (tells when your garage door is left open) was not compatible. He was very unskilled, had to call and get someone else out to fix a lot of his mistakes, forgot to ask about the garage door thing. Why wouldn't it be compatible? I don't think he kn

Questions

 • Learn

44

1

0

Returning AT&T Smart Wi-Fi Extender

(Order # 22-330641825378941) I've attempted multiple times by phone (7 Attempts) as well as via chat (5 Attempts) and even going to an actual AT&T Store location (3 Separate Locations Attempted) in person to be able to be helped with returning this device and am STILL CURRENTLY STUCK WITH A CL

Questions

 • AT&T Internet Equipment

528

2

0

Reuse Sercomm OC452 outdoor camera from old att DigitalLife security system

Reuse Sercomm oc452 camera from out of business digital life system. Have Pace 5268 router

Questions

 • Learn

97

2

0

WORST and INCOMPETENT CUSTOMER SERVICE **STAY AWAY**

I recently had my ATT Digital Life security system installed 24hours ago, and since the I have spent 4+ hours on the phone with in incompetent group of people. The installation went well and the gentlemen that installed it did a great job. However, there were pieces of the installaion I did not want

Questions

 • Other

668

6

0

0

Disconnect ATT DSL and retain access to Yahoo/ATT Mail?

Hi there, I will be canceling my ATT bonded pair DSL (45/6) as I need greater upstream speeds. (I have Digital Life with 7 cameras, and Brinks requires 20Mb upstream for service) My question: I’ve been with ATT DSL for almost 20 years, and have an ATT.net email address with Yahoo, with many fo

Questions

 • AT&T Internet Features

82

2

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