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Can someone help me close my account once and for all?

Good morning- I'm looking for a way to close my AT&T account once and for all.  I switched to Project Fi in August, 2017, but despite my repeated efforts to close my AT&T accounts, the company has been unresponsive and now is trying to send me to a collections agency for an account I no longer have

Questions

 • Billing & Payments

301

1

0

0

DO NOT SWITCH TO ATT !!!!!!!!

Att is a terrible company, they separated my wifi and cell phone bill when i just wanted wifi added to my account under one account and they decided to separate them. also months later i pay my bill and then they claim I never made a payment and not only does my bank statements show the payments mad

Questions

 • AT&T Internet Account

36

0

0

Does adding equipment renew another 2 year contract?

I want to take advantage of the Smoke and Carbon Monoxide detector sale that's going on right now but I don't want to renew another 2 year contract in so doing. I currently have the Premium Securtiy and Automation. Can anyone please shed some light on this? Customer service says that it won't but th

Questions

 • Other

470

3

0

0

Feature request: Enable/Disable guest accounts

When viewing user profiles, I would like the ability to enable/disable profiles instead of create/delete. For example, suppose I travel regularly and have a friend or neighbor who I trust check in on the house, plants, pets, etc while I'm gone. I don't necessarily want them to have access to the ala

Questions

 • Apps & Programs

364

0

0

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Remove security and just keep camera visibility and automation

Is there a cheaper package that just does this?

Questions

 • Troubleshoot

60

1

0

900 Repeater Offline

Yesterday my Digital Life alarm keypad began beeping intermittently and showing the message "900 Repeater Offline." What do I need to do to correct the problem?

Questions

 • Troubleshoot

123

1

0

Fixing "ERR: Alarm was not sent to AT&T" message

We've had a message for 3 days on our main Digital Life keypad saying "ERR: Alarm was not sent to AT&T". We could not clear the message. Yesterday we called the customer service number at 1-855-288-2727 four times, waited on hold for about 45 minutes on each call, and could not get through. This aft

Questions

 • Device Troubleshooting

2.4K

2

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Want someone to come to house to give an estimate on digital life equipment & installation

What is the contact information to schedule an in home consultation for Digital Life equuip[ment & service installation?

Questions

 • Learn

75

1

0

Missing Digital Life video footage

I went into my video archive to clear out some of the old videos and noticed that I can't go back further than a couple of months. Only those videos that had been locked down remain. Why would the other videos be missing? I thought the only way to lose data was for the max to be reached.

Questions

 • Troubleshoot

133

1

0

Can I get a text, when motion is detected or video created

I want to be able to be notifed every time my camera records a video. is that possible?

Questions

 • Apps & Programs

468

1

0

0

Technicians do not show up to their appointments

My internet has not worked since a storm came through a week ago. I made an appointment for a technician to come out to my house after all the troubleshooting was done to determine there was not fix I could do on my end and there was no service issues. Earliest appointment was Friday. The technician

Questions

 • AT&T Internet Account

34

1

0

At&t stole $785.69 from me

I have been without a cell phone for over 2 weeks now... after shopping around, I decided to take the plunge with At&t and I knew I wanted the Apple iPhone 13. I selected my phone, plan, accessories, did the credit check, agreed to terms of service, all that, now comes down to pay and it says I owe

Questions

 • Wireless Billing

166

4

Extend ATAT Fiber lines

My house is less than 200 feet from an AT&T fiber line, but my residence is marked as being in a no coverage area. What do I need to do to get the line moved 200 feet? I don't care what I have to pay but I need internet service.

Questions

 • AT&T Fiber Installation

520

6

Repurposing Digital Life Camera

Previous person in home left me with their old digital life network camera (OC432). I would like to connect it to my network via the PoE adapters WPS function. There are no issues with my internet connection WiFi and Ethernet are fine through Modem and another router I have in another room. When I f

Questions

 • Device Troubleshooting

7.8K

3

0

0

Can I use my door lock and thermostat if I cancel service?

I am considering cancelling Digital Life service. If I do, can I still use the door lock and codes that already exist. Also, can I reprogram them through the door lock itself? What about the termostat - do I need to buy a new device to be able to use it remotely. I am thinking "yes" on the door lock

Questions

 • Device Troubleshooting

2K

2

0

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Trying to create specific action programs

In the create program section of Digital Life, I am wanting to set up a program whereby ONLY when the system is armed and activity is detected at any window or door...the system not only provides the alarm, but this would be the only time a camera records an activity is noted.I don't need to know ho

Questions

 • Apps & Programs

927

4

0

0

Digital life installation

Had DL system installed a few days ago by a technician and a local manager. 9 hours without a break! System included 8 indoor/outdoor door sensors and 2 motion sensors. No cameras, garage door sensor or door locks were installed. I use a self installed Lorex video recording system that works very we

Questions

 • Watching U-verse TV

644

1

0

0

Horrible AT&T Driver backs up traffic while playing on his phone.

You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g

Questions

 • Community lounge

58

1

0

Is a Land Line for the Digital Alarm

Do I need to maintain a digital phone land line for the digital life alarm system?

Questions

 • Device Troubleshooting

69

6

0

DO NOT USE DIGITAL LIFE....YOU WILL BE MISERABLE!!!

I had Digital Life installed about 6 months ago. At the installation appointment we realized that the wrong camera ( Indoor camera) was on the order form. We ordered the indoor wide view camera and the sales person put in for the wrong camera. Since it was already installed in our home, our installe

Questions

 • Other

401

1

0

0

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