I've replaced every battery in the system, we've done ping tests and your end says my end is 'good' however all I get from my keypad is 'failed connection'. I put recharging batteries in it but they don't seem to be recharging...so I'm guessing something is wrong in the box....since obviously from

Hello, I'm moving into a home in which the previous owner is leaving behind their equipment that they have paid off. 1. What do I need to do to ensure the previous owner no longer has access to the cameras?2. What are my options for using the equipment? Do I have to have a subscription to even view

My house was burglarized on Friday night while my house was armed.  I've been a local customer of AT&T Digital Life for 3 years now since we purchased our home.  I came home on Friday night with my child and unarmed my house like I always do.  That's when I realized I have been robbed.  I grabbed my

I spent hours on hours in the store and on the phone trying to figure it out. Don't know what to do next.I was relocated with my work 1 year ago, and have a work ssn. For some reason my account can't be moved to a new address without charging me the penalty fees, and no one is authorized to wave thi

I inherited the digital life security system in the home that I purchased and I do not have an active account, but have been using it in a localized setting. However, the system keeps adjusting the time at which the evening alarm is set. When I first moved in, it was at about 10pm and the setting ti

we installed several locks and now have too many keys!  given that is sort of the point, but WE do need to have a key to our house!  I was told if we re-keyed them we voided the warranty.....

We are having an Install done on Thursday. I have read some negative reviews but have also seen some great ones. I have decided to update with my experience on this thread.  Here is the first update: Went to ATT store about DL after not being very impressed with what ADT and some others were offerin

A representative from vivint.smarthome told me last weekend that ADT is buying Digital Life.Is this true?

Just this stuff installed and realized the dual zone AC won’t work. They said it would be two weeks before a technician can come out. The thermostats look like they are installed correctly. Anyone run into this and have a quick fix?

I'm trying to find a good place to express my appreciation for the exceptional customer service I received today  I had a problem with the master code on my Yale Real Living deadbolt.  I called Yale first and had NO help at all  I called AT&T and got Lala (if I misspelled her name I'm sorry.) I'm no

My name is Yuka. We're trying to buy a house, and found a nice house in Orlando, FL. Behind the backyard of the house, there is a "while box" written AT&T on it. This community has AT&T for their phone and internet service, so I assume when some problems happen, AT&T shall check with th

I had a digital life install scheduled for today, the technician came to my house without calling, he pulled in front of my house and sat in his van.  Once I noticed him I stepped outside and when to my car thinking that he may come to my door. Well I thought wrong, after waiting a few more minutes

Any way we can get AT&T to leave me alone! I tried to work with y’all but you thief’s with horrible paperwork skills y’all worse than an abusive partner. If anyone reads this find another provider before it’s to late

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

I signed up for the security system with a camera and was told my bill would be $49.98 per month.  The installers came and wanted to put the electronic door lock in.  I didn't want it but they covinced me saying nothing of an additional charge.  The bill came yesterday for $54.99 per month.  I calle

It seems that there is no way to silence the beep on the keypad when either alarming or disarming the system. I have it set to the lowest volume and it is still louder than the older keypad that was just replaced. As I get up in the morning an hour earlier than my wife to go to work, I need to disar

Where do I call to make sure the house I just sold has cancelled the service to it?

As there are only a few threads reagrding moving, I am asking more.  I am looking to move my services.  My inital install went pretty smooth, a few hicups that DL CS took care of.  With less than 3 months left on my agreement, I am not sure if I should stay with DL, or look for a new provider with t

AT&T Fiber should come to Alaska and steal GCI & ACS customers. I'm tired of being limited to 10mb service while paying $120/mo. Bring in fiber and let's get those lower 48 prices & services going, it's 2020 and digital streaming is the modern way of entertainment.

Is it going to matter who my ISP is?  Unfortunately, AT&T keeps raising our rates and capping our data, so we're switching ISPs, but we'd like to keep the Digital Life system.  Is that going to be possible?  How do I link my Digital life systems to the new system when I get it?