​Learn what you need to do to unlock your device and the requirements ​ Notice If you are not the original owner of the device​ and are denied a device unlock, you will need to reach out to the original seller/ owner. AT&T is unable to assist. Read below for more information.  To unlock

I bought a phone from someone online so I could use it when I go to Iran in a few days and when I tried using it it said that I needed an unlock code. I put in the request online and it was denied so I called customer service and they said they can't unlock it unless I use it for 6 months. I explain

Hi, i submitted a unlock request for my samsung galaxy phone. Despite the fact of meeting the General Requirements to unlock. I recieved a email from AT&T customer service indicating its denied. I spoke with an AT&T customer representative and they were not able to do anything. Had this phone for ov

now i know how our customers feel, i purchased a lot and built a home, my neighbor is uverse ready with an offer of 18mb, me, uverse not available, i have emailed the customer uverse research and gave both addresses, and im still denied, guess at&t wants me to go to the cable company?

At&t iPhone 5S was given to me. Filled out the form on att.com/deviceunlock. Was approved but then I missed the confirmation email. Tried to retry it then got a denial saying phone is on an at&t account. Was on my account a little while but not anymore. No longer on account. Need help. Any suggestio

Hi, i recently bought an iphone 7 plus of ebay and i submitted a request to unlock it but it was denied. I have checked the imei number and its clean but as am not a att customer and i live in the UK am finding it hard to speak to someone who can tell me why it was denied. Any help would be great.

Sicne I will be getting the new iphone 6, I requested for unlock of my current iphone 5 since the contract for iphone 5 ended a week ago. But when placed the request got the following reply from at&t We cannot complete your request because this account has reached the maximum number of unlock reques

I bought an iPhone online. it works perfect with my AT&T prepaid account. I tried unlocking as AT&T costumer and non-costumer. i get the same response. "Looks like the device you want to unlock is active on another AT&T account. The owner has to remove it from their account first. Did we get that wr

I've been a gophone customer for over 3 years. I would like to unlock my iphone. But my request to unlock my iphone was denied. The email says "We can't complete your request at this time because the device hasn't had active paid service for at least six months." I've had the same gophone account /

Last March, I purchased a Samsung S7 Edge to use with my GoPhone account.  I bought the phone outright; I use the automatic payment system to keep my plan active.  Looking to upgrade to the S8, I wanted to have my phone unlocked to increase it's value when I sell it after I purchase a new phone.  Go

Two reps have both investigated my account and agree that my husbands phone can be unlocked, both have sent requests for me. I got an email back twice within less than a few hours stating it can't be unlocked because: If you are under contract you must complete the contract period before your device

If anyone from AT&T can help me it would be greatly appreciated.   I have an Apple IPhone 5s that I had under a NEXT program, that I paid off last year.  I have tried unlocking the phone via the automated portal, and I get an error that the phone has not been paid off yet..... wrong...... I called A

I've had this issue for months - payments always got "denied". I tried with credits cards from two different banks, which both confirmed that the transaction was successful, but AT&T revoked it and returned the money back to me. (BTW, my cards worked smoothly with all other services (Amazon, Greyhou

I've been trying to unlock a S6 Edge that I bought used from Amazon. The previous owner used Cricket and I probably bought it right after he/she canceled their plan. When it arrived, the SIM card was still in it, it said "cricket" on the notification bar, and it was still recieving a few texts after

I requested an unlock code for my Kyocera Hydroshore and was denied because it was "Flagged for fraud". I bought the phone myself with cash at Walmart on clearance, and have purchased and used 7 AT&T prepaid 30-day phone cards at $35 each. Could one of the techs please get back to me? I tried callin