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Adding another port to my current internet service

I have the AT&T Internet 12 plan. I would like to have a second ethernet port installed in my home. This would be for a personal computer that would be plugged directly into the ethernet port rather than going through the wireless gateway router. This computer is on the other side of the house from

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69

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How do I cancel my DSL Internet service online

I’ve tried calling the customer service number during business hours and continue to receive a message that they are closed. I need to cancel my DSL Internet service...am I able to do that online or do I have to speak with an agent (when they’re back to work and answering calls)?

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232

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Is there something that can improve my wifi's weak signal?

My Uverse Wifi was set up in the back of my home 7-8 years ago which provides a weak signal in the front main part of my home. Is there a solution to improve my signal? an extension?

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118

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My router is not working

My router is not working I’ve done all the suggested troubleshooting and still doesn’t work. Also can not get ahold of any one on the phone spent hrs on the phone multiple times. I’ve been without internet for 3 weeks going on 4.

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121

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How can i get official outage documentation?

Hi! I work from home as a virtual customer services associate and on the 18th and early morning 19th the internet was out. My company is wanting a document stating that. How can I get this?

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170

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Can I have two different routers in 1 house with the same carrier?

Can you have two different routers in 1 house but has the same carrier For example: in the living room there is 1 Uverse 5268AC router and another same router in my brother's bedroom.

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129

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Closed

What internet plans do you have for Riverside?

Hi we just moved and was looking for internet in the area use to have spectrum and would like to know the plans you offer.

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78

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How do you cancel tv and internet service?

How do you cancel tv and internet service ?

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130

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Cancelled Service with prorated charges

I am cancelling my ATT service and would like to have the remainder of my billing cycle refunded.

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100

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Uverse to att tv

Can i change from uverse tv to new att tv receivers and remotes?

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177

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How do you cancel a landline-person is deceased

We have been trying to cancel landline since June of this year.  We have spent HOURS on the phone with 'customer service'..no help..no one has records..no idea what number is, agents hanging up. I have sent Death Certificates, and made countless attempts to rectify this. BUT STILL GETTING BI

Questions

707

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text about new account

I got this text: Hi MY NAME Registering your new account ending in NUMBER is a requirement for order completion. Click here LINK to complete registration, Thanks AT&T. I have had this account for years and This account number is different than what I already have.

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31

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Internet discount

Am I able to get a nursing discount for internet only? Thanks

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54

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A wrong address is on a bill sent to my house. It is someone else on my street.

About a year ago you said you would take care of this. Someone Named Milagros Baez has a bill sent to my house.  The account number on the bill is (Edited to remove personal information).  When I do an internet search it shows her address as 3212 NOT 3112 which is mine.  Stop sending

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51

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How to access billing account for U-Verse Internet and TV?

I have two AT&T accounts: (1) Wireless and (2) U-Verse internet and TV.  When I try to view my U-Verse bill the wireless account opens and I cannot access the U-Verse account.  I cannot see any place to enter my U-Verse account number.

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99

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Billing Dispute

Were you aware that AT&T does not prorate the final bill? Depending on when you cancel services they are taking ~$100 per customer for unused services.  I have submitted complaints to the Ohio Attorney General, the FCC, BBB and Public Utilities Commission of Ohio.  If you've experienc

Questions

645

5

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no service available at address

My new construction home is nearly finished but I cannot find internet service. There are 3 very large AT&T underground cable boxes on the street behind me.  My address is not in the database so no one will help me.

Questions

271

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About changing prepaid plan

Hi, I would like to change the current plan without any loss of remaining data. In my case, the plan will automatically renew on May 26 by autopay. When should I change the plan? on May 26? or May 25? 

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365

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Low income internet and landline

Hello can anyone point me in the direction of how to change my internet basic 5mbps to low income and add a landline also low income.? I am a new customer and I was unaware of this option until after activation my wife informed me

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783

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Channels freezing up after 10 seconds.

OAN News channel, (1108) after 10 seconds it will freeze up. Change channel and then back to OAN and ok again for 10 seconds.  Sometimes WEHDTV does it too.

Questions

517

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