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Is there a charge for Active Armor?

If I activate active armor which is included in my service will I ever be charged for it?

Questions

 • AT&T Fiber Account

76

2

0

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I'm unable to get a tech to come out

Just want every one to know that I came home and my broadband light is flashing red. Called for assistance and CANNOT GET A TECH OUT UNTIL TUESDAY. Mind you, my entire city is on LOCKDOWN curfew due to COVID, so AT&T really expects me to sit and stare at a wall for DAYS. They (Edited per communi

Questions

 • AT&T Internet Equipment

39

1

0

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Official Solution

Responsibility for cable reconnection charge?

The utility locator services came out and marked the yard repeatedly before I had a French drain installed by a landscaping company.  Still my internet cable was cut.  The landscapers pointed out that where the paint in the yard was, was not near where the cable was cut.  Called AT&T customer servic

Questions

 • AT&T Internet Equipment

35

1

0

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Closed

How do I get an app I didn't subscribe to off my account?

So i got a text message saying i subscribed to an app. An 89.99 $ app. No way can i afford that i don't even know how it got subscribed. So im trying to cancel it and it keeps saying error, so how do i get this thing off my phone and not be accounted for something i didn't subscribed to? Thank you f

Questions

 • Wireless Billing

908

4

0

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Property Damage during Internet Installation...endless agony

Hello folks, During internet installation(01/03/2022) the AT&T technician damaged the sewer line from main rest room in the garage wall and because of which Sewage water is leaking from the garage wall (even out side as well) when we use the restroom..The technician DIDNOT check if there are an

Questions

 • AT&T Fiber Installation

394

7

0

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Credit Reference Letter

O- I started an online chat today because of a failed understanding when I called customer service the first time. I’m in the the process of buying a house and my mortgage company needs a reference letter for my payment history. During the online chat, I waited at least 30 minutes until I got connec

Questions

 • AT&T Internet Account

2K

1

0

0

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Equiptment Destroyed in a House Fire

On November 14, 2019 we had a major house fire that destroyed the entire contents, including the AT&T 2-Wire Uverse modem. When I notified AT&T of the fire, the customer service representative said since the modem was destroyed, I did not have to return the modem. We didn't notice at first, but onl

Questions

 • AT&T Internet Equipment

180

0

0

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Official Solution

Can’t make or receive calls after SIM card change

I got my SIM card changed yesterday on my iPhone 8 and I can text but I can’t make or receive calls. When I dial any number it automatically says call failed. What should I do?

Questions

 • Apple

67

6

0

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AT&T locked my phone that I purchased by myself (not from AT&T)

I purchased a new iPhone12 by myself (my company paid for that) on May 2022. NOT from AT&T. Then I switched my AT&T plan to prepaid plan sometime in June, and started to use my new phone with the prepaid plan. The reason is because I planned to travel to Japan in June 2022, and I want to

Questions

 • More AT&T PREPAID Discussions

73

7

0

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Cannot reset AT&T careers password

I applied to an AT&T careers job almost a month ago through the careers website. I made it all the way to the virtual training and since then haven’t received any emails. My main problem is that I’ve tried to log in to my account but can’t because I’ve forgot my password. I’ve tried sending an e

Questions

 • Community lounge

160

2

0

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My router is not working

My router is not working I’ve done all the suggested troubleshooting and still doesn’t work. Also can not get ahold of any one on the phone spent hrs on the phone multiple times. I’ve been without internet for 3 weeks going on 4.

Questions

 • AT&T Internet Account

77

1

0

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Upgrade from prepaid to regular

I would like to Upgrade from prepaid to regular

Questions

 • More AT&T PREPAID Discussions

59

2

0

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Down Payment Option

I would like to purchase a laptop from ATT but would like to put a down payment to lower the monthly cost. Is there a way of doing that? When I place the item in the cart or call customer service there is no option to do that.

Questions

 • Other Phones & Devices

140

9

0

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domain names for sale

Does at&t allow their customers to purchase domain names? Example, current customer looking to buy their domain name to use on a different hosting service.

Questions

 • AT&T Internet Security

48

1

0

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AT&T Prepaid Device Unlocking and Features

So I have a new phone I bought from AT&T prepaid and I know that the device unlocking policy for at&t prepaid is like 6 months. I like to have my phones unlocked when I can have it done, although I have no desire to leave at&t. So using the app called device unlock in my apps list after 6 months let

Questions

 • Plans & Features

237

1

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Oppo A53 phone not getting ATT Network signal (Internet & Voice)

I am using oppo A53 Android phone since last 5 months suddenly seeing issue that its not receiving signal since last few weeks, how to fix this issue?

Questions

 • Phones, Tablets & Devices

130

1

0

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Will AutoPay charge my new card or both my new and previous card on file?

I had the wrong card on file. I updated the card on file to my new card. Will auto pay still try to take the payment out? Or do I need to make a manual payment. I am trying to avoid a double payment.

Questions

 • Wireless Billing

550

3

0

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Charging despite not using account while abroad

I am an international student who studies in the US. In January after I had been at home (in the UK) for Christmas break, I discovered I had a $173 bill to pay for December and January and additional fees to reactivate my card, since I had not used it for around a month. Now, I am back at home due t

Questions

 • Wireless Billing

279

1

0

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Hot potato here. How can I make updates when "Account Security" comes up blank and the phone no on file is obsolete?

I spoke to 4 different AT&T techs via phone and have looked up what to do if the account security link comes up blank, and there is not a satisfactory answer I can find online. I need to update the info without running into the need for code sent to an obsolete phone number. I can't for the

Questions

 • AT&T Internet Security

45

4

0

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Amazon Alexa - NumberSync Calls Dropping

Hello, We have successfully set up NumberSync and ATT calling on an Amazon Alexa device. We can make phone calls, receive phone calls, etc. The issues is that after 30 seconds to 3 minutes, the call just drops randomly, and this happens consistently with every call. So there seems to be some sort o

Questions

 • Other Phones & Devices

89

1

0

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