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I need access to old call logs

I need to find my call log from January 2018 to June 2018. Is it possible to retrieve that far back? If so, how do I go about it?

Questions

 • Wireless Account

132

2

0

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Unlock an old 3G phone to avoid it being just a paper weight

I currently live as a missionary in Guatemala but grew up in the US and have many friends and family there. My cousin in the US gave his brother here in Guatemala an old Pantech P8000 which is a 3G (not 4G) phone. It was a used phone when he bought it but it still works....But not in the US anymore

Questions

 • Other Phones & Devices

123

6

0

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How can I unregister from Prepaid AT&T in Spain?

I have AT&T prepaid plan and I had to travel back to Spain because of the situation we are leaving right now (I am Spanish btw). So the issue is that I am not getting back to the US till August and I wanted to deregister from AT&T and I don't know how to do it online. I can't call from Spain

Questions

 • More AT&T PREPAID Discussions

53

2

0

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return old phone from upgrade to new phone

I sent my phone back on 1/27/2022 and have been tracking with USPS but it says the following February 8, 2022, 3:41 pmTendered to Returns AgentNEW ORLEANS, LA 70113 Your item has been tendered to the returns agent at 3:41 pm on February 8, 2022 in NEW ORLEANS, LA 70113. The Postal Service

Questions

 • Apple

99

2

0

Accepted Solution

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Order processing ATT won’t cancel

I ordered a phone online to pick up in store. It said same day as they had them I’m stock. 12 hours later the order is still processing. I attempted to cancel the order through customer service and they told me it wasn’t possible. So now they have my money, and my new phone, and I have no options? T

Questions

 • Apple

1.1K

2

0

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PREPAID TO POSTPAID

I would like to change from At&t prepaid to postpaid. I currently have the $65 unlimited prepaid plan with auto pay.  What do I need to do to change?

Questions

 • Wireless Account

272

1

0

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My Caller ID is my real name…

Every time I call a “random” person it shows my real name as my caller ID but I want it to show my number. I am using an IPhone 12.

Questions

 • Apple

37

3

0

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How can I suspend my account for 4 months?

i would need to suspend my account as I need to go back to my home country due to Corona virus. I would not be able to use the account for at least 4 months. The link att.com/suspend does not work. I tried to log in, but it directs me to my prepaid account main page. Help me with this issue!

Questions

 • Account & Usage

118

2

0

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no service available at address

My new construction home is nearly finished but I cannot find internet service. There are 3 very large AT&T underground cable boxes on the street behind me.  My address is not in the database so no one will help me.

Questions

 • AT&T Internet Account

221

13

0

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I need extension

I need extension Until Friday

Questions

 • Phones, Tablets & Devices

31

1

0

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Will I need to unlock my phone again?

I recently acquired a used Windows phone from a private party and I used the AT&T unlock utility web page. I successfully unlocked my phone without further incident. My next concern is regarding the phone's unlocked status. Will the software ever trigger the locked mode again, i.e., during a factory

Questions

 • Phone & Device Upgrades

34

1

Accepted Solution

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AT&T Prepaid PTT Support?

I have been an att customer for a while and love the prepaid service.  But I have several phones with 4GLTE network with PTT and would like to utilize this function. Is it possible to use PTT on my prepaid account?

Questions

 • More AT&T PREPAID Discussions

108

1

0

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Please help a dumb Englishman moving to America!

I am British and am moving to New York in February next year. I need to get myself an American phone and number so I can sort a few things out. I have found an iPhone 6S Plus on AT&T that I like and can order from Best Buy, I can also get one of my friends in the US to pick it up and activate

Questions

 • Account & Usage

152

14

0

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Will AT&T match WingAlpha price and family plan?

I am looking at taking my family plan to WingAlpha - they offer an unlimited data plan with 15gb hotspot each month for $50 per user. Is ATT able to match this? If not, we will switch.

Questions

 • Wireless Account

78

1

0

Accepted Solution

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911 address change error

when trying to edit/update the address on my profile, to which emergency services will respond to, I repeatedly receive the following error: "Edit emergency 911 addressA temporary system problem prevents us from processing your request right now, but we're working hard to fix the issue as soon as w

Questions

 • Android

351

1

0

Accepted Solution

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Can I reactivate my prepaid number?

Hi, i've been a AT&T prepaid user, and haven't used my number since March 2020. now i want to reactivate it. is there a way? thank you!

Questions

 • Account & Usage

42

1

0

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Fiber optic digging

I'm looking for who I need to talk to for the new fiber lines being dug on my road. I have questions about the service and what they will be digging in my yard.

Questions

 • AT&T Fiber Ordering

258

3

0

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make payment arragment

this is shirley [EDITED] i am doing for danny [EDITED] he had a death in his famliy and he needs time to pay the internet bill he gets paid sept 28 2021 so he needs his internet to play his games like pogo  i check emails for him so can extend the payment till then thank you  [EDITED per

Questions

 • AT&T Internet Account

284

1

0

Accepted Solution

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I recently bought a unlocked device, but can't use At&t data

I recently bought a unlocked device, but can't  use At&t data. It is a Samsung note 20 Ultra 5G

Questions

 • Samsung

92

1

0

Accepted Solution

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ATT.com/myprepaid

I am trying to access the online access to our account. They keep sending temporary  digit pin codes to the account.  I would like to get away from temporary to permanent pin codes.  How can we make a permanent change?  They are sending emails with no relevant information in the

Questions

 • More AT&T PREPAID Discussions

72

3

0

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