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Reward card expired

Hi I just got the reward card but it's already expired, cause there was no mailbox when I moved in my current place until now. so is there any way I can request a new card? Thank you!

Questions

149

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0

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Need a supervisor to fix problem with activation

I upgraded 4 phones over the phone, was told they should be sent out in about a week. Get update telling me my line wouldn’t have new phone sent for 6weeks, which I can’t wait that long as my current phone is broken. I called in to change my selection to something available now, but was reassured th

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137

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domain names for sale

Does at&t allow their customers to purchase domain names? Example, current customer looking to buy their domain name to use on a different hosting service.

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123

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Cancel phone service, AT&T autopay from China (Shanghai)

Hello,My friend cannot cancel her US phone service because she is in China. She was living in Boston, MA but had to fly back to China couple weeks ago due to coronavirus. She cannot cancel her phone service from China because she cannot log into her account there. She does not have phone service to

Questions

143

1

0

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Prepaid account line change

If i cancel/remove owner line or other line will the remaining lines keep service until the next bill period or will i he billed for the remaining lines instantly snd lose service on all lines.

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48

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I'm missing my $200 reward

I was supposed to receive $200 in rewards and have only received $100,.. the Reward Center says I've redeemed 1 cats of 2, where is the other reward card?

Questions

147

1

0

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What steps to take when upgrading your phone

I recently purchased a new phone and want to continue my prepaid usage. What steps do I need to take? I dont want to change phone numbers, is it as simple as just taking my SIM from my old phone and putting it in the new one?

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83

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I need access to old call logs

I need to find my call log from January 2018 to June 2018. Is it possible to retrieve that far back? If so, how do I go about it?

Questions

201

2

0

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Will AutoPay charge my new card or both my new and previous card on file?

I had the wrong card on file. I updated the card on file to my new card. Will auto pay still try to take the payment out? Or do I need to make a manual payment. I am trying to avoid a double payment.

Questions

611

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Damaged Drain Lines

We have had to bring in a plumbing contractor to replace drain line in our yard that was blocked due to roots growing through a break in the pipe and interruping the flow of the drain line. After completing their excavation today the plumbing contractors showed me where the plumbing line was damage

Questions

232

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Not receiving texts

I’m not receiving texts on my iPhone from my parents Samsung phones. They are able to call me, but they’re texts are not coming through. What’s going on??

Questions

736

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ATT.com/myprepaid

I am trying to access the online access to our account. They keep sending temporary  digit pin codes to the account.  I would like to get away from temporary to permanent pin codes.  How can we make a permanent change?  They are sending emails with no relevant information in the

Questions

176

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Signature program

I uploaded documents for the signature program day we got wireless service with at&t. Then 14 days later I received an email after customer service had closed saying my signature program was taken away for not uploading any documents. What should I do?

Questions

86

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COVID-19 and Home Office supprt

Local ISP Broadband and 1Gbps connection speed has been around for several years now. And, now with this COVID-19 pandemic, more and more people are working from home. In my home office, I actually have devices that use and support 1Gbps ethernet connection speeds, except one, the AT&T Microcell dev

Questions

142

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I’ve been in Spain for the last 6 days. I’m on a deployment.

Hi! I still have not been assisted in unlocking my iPhone. IMEI number has been given to them 8 times.  Please let me know so I can move on. Ethier I need to purchase a new phone here in Spain so I can have service, and when I come back to the states I will move to a

Questions

91

3

0

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Robi Airtel roaming not connecting with At&T

I am visiting from Bangladesh and have my Robi Airtel roaming activated. This network supposed to connect with AT&T as partner network, but is not connecting to At&T. I have tried to connect manually and it didn't work. Switched off phone, took sim out, re inserted and tried too but didn't w

Questions

243

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I cannot connect TV to the internet

I have a samsung smart TV, and I cannot connect it to my at&t router NVG589. I have tried all suggestions in the manual

Questions

268

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Possible fraudulent email posing as AT&T update request

I have been receiving this email to my sbcglobal.net email address and want to know if it's really from AT&T and if I really need to update. If this is spam I'm reporting it to you.  Do I need to change password? Here is the content from sender [email scrubbed]: AT&T Dear User,  

Questions

1.3K

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(Edited per community guidelines)ual harassing calls middle of night PRIVATE NUMBER

I’ve been an att customer for 25 years. Is there a way to unmask harassing (Edited per community guidelines)UAL HORRIFIC calls middle of the night?

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30

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Wifi is hardly working

My wifi is so bad that I can't take any calls while im using it, my internet is hardly working and both My Smart Home Manager and MyAt&t app can not run any diagnostic or speed tests while im using it. I also am unable to message support using the chat support function. However, it claims that t

Questions

67

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