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I need extension

I need extension Until Friday

Questions

67

1

0

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My router is not working

My router is not working I’ve done all the suggested troubleshooting and still doesn’t work. Also can not get ahold of any one on the phone spent hrs on the phone multiple times. I’ve been without internet for 3 weeks going on 4.

Questions

106

1

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Where are my installment credits?

To whom it may concern, i am a brand new customer to AT&T, when I sign my agreement  knowing that i will get 3 new iPhone 11pro for free because of the promotion during that time. Why am I get charge the $34 dollar for each phone for 30 months, I need explanation!! Am I being lied to from

Questions

124

3

0

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2 Questions

Why am I being charged .20/min/text when I'm on a .10/min prepaid plan? How can I contact a live ATT rep?

Questions

102

7

0

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MISTAKENLY SELECTED A PLAN THAT CANCELED MY EBB PLAN.

I accidently/MISTAKENLY changed my AT&T EBB plan to a AT&T Plan I DID NOT WANT AND DO NOT NEED, and possibly canceled my ebb plan. please help. HOW CAN I CANCWL THIS TRASACTION AND MAKE SURE I DIDN'T LOSE MY EBB SERVICE PLAN??? THANK YOU ALL FOR YOUR TIME AND HAVE A GREAT DAY.

Questions

345

3

Accepted Solution

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Promotion not being applied to my bill

I added a line to my account that already had two lines. With the new line, I used the promotion to pay only $5/month on my iphone XR and to get my activation fee waived. Neither of these promotions have been applied to my bill. I will not pay the activation fee nor pay over $5/month for this phone

Questions

512

6

0

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fraud

an account was opened up under my SSN but not my name-I didn't authorize this account. I am now in collections for an account I didn't even open up. Please assist w closing this account and clearing my SSN from the collection agency  thank you 

Questions

213

2

0

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Will AutoPay charge my new card or both my new and previous card on file?

I had the wrong card on file. I updated the card on file to my new card. Will auto pay still try to take the payment out? Or do I need to make a manual payment. I am trying to avoid a double payment.

Questions

579

3

0

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Scratch out of box

So I got my iPhone 12 Pro Max via online order. Looked it over and noticed there’s a scratch on the back below the Apple symbol. I already started the port so my other phone isn’t active anymore. I’m pretty ocd with my devices and take extra care of them. I blow out the dust that builds up on the sc

Questions

341

3

0

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Unable to sign into email

I am unable to sign into my sbcglobal.net email. What do I need to do?

Questions

40

1

0

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Can't get help on bill

I'm traveling internationally. Before we left the US we put our phones on no roaming, no cellular data, etc.  We have only used wifi (and things like Line and Whatsapp).  My bill includes international charges.  I cannot get a hold of customer service, when we try chat (which I did 1

Questions

534

12

0

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Is there a way to see app being used and text on my acct

Is there a way to actually SEE what app is being used or SEE what someone has texted (to/from) on my account?

Questions

90

3

0

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Installment placed on a currently owned phone.

How can the owner of an AT&T account place an installment plan on a phone that is owned outright?

Questions

53

3

0

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Trade In Not Added to new iPhone Order

When purchasing the new iPhone 14 Pro Max from AT&T today, the order entry screen asks if you are trading in a device. Then it asks which device and the condition. I answered all the questions and submitted my order. I never received a confirmation email and when I looked up my order number (I s

Questions

47

1

0

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Did I Win?? Have not received email and nothing to access under link given!!

I always have problems with the AT&T app when accessing promotions available! Why have I not received email when I got the above saying I won?

Questions

62

2

0

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i miss the prepaid payment

My case was the autopayment date was yesterday but they have no money on my credit card that day so the Auto-charge fail. And right now I go to the prepaid account site want to let the system re-charge me again. It can not. Only I can do was pay the original plan which did not including the autopay

Questions

316

1

0

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Yes I’m getting them regularly. Hate it.

Att get this (Edited per community guidelines) to stop!  Every month I get multi text offering gifts.   from different numbers.

Questions

48

1

0

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Old phone broke, need to find out how to use SD card with backup phone.

I have a Motorola that I've been using for years and have had no problems with it, however it no longer charges and had been laying dead for a day or so. I've tried cleaning the port, using different cables and many other things, yet after repeated failures I decided to simply put the SD card in a b

Questions

240

4

0

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Customer service ordered me to leave

I went into at&t store in Morgantown mall WV, and was told I had to put on a mask I pleaded at first for the man to understand that I cant because of health issues. I went to even explain because of the cancer of have that couldn't, it was extremely embarrassing but to no avail he order me to le

Questions

90

2

0

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new Cell Booster model SS2Fll

Received the new Cell Booster model SS2Fll and set it up right away, took about 20 min to finish its process of starting up. Had GPS lock, GPS unit is on window like it specifies. Now 20 min later there is NO LOCK for GPS. Now getting "Location Unknown" error in the 'cellbooster.att.com' login sc

Questions

560

2

0

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