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International add on not working

Hi, I am in France and bought an international but have no service. Is there a reason? What should I do? thank you, Elodie

Questions

375

1

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activate sim card

I bought a prepaid sim card. Put it in my iphone 13 and nothing happened. I need a zip code but I don't know how to get that. I'm over here for my holiday. The helpdesk from AT&T is hopeless. Theu refuse to help me to activate the sim card. They keep on saying that they sent me de 4

Questions

388

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AT&T Internet Fiber

I'd like to know when you plan on coming out our way? 1705 S. 114th E. Ave., Tulsa, OK 74128.  We are stuck with Cox Internet and are tired of overpaying!!!

Questions

228

1

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Fiber optic line in my trees

Two at and t fiber optic lines have run through my trees from power pole to power pole. I wanted to trim my trees but the fiber optic lines are through the branches. I’m worried that the lines will be cut. Also AT and t telephone lines are intermingled in the tree branches. I need at ant to come and

Questions

596

2

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I got my trade in back after I went to ship it

I went to staples to trade in the phone and today I received it back I turned the device into staples about two weeks ago and the returned it ? In the same packaging I received to use to trade device in I’m confused on what should I do with it now??

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37

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I would like to make ATT prepaid temporary suspending

Hello, I would like to schedule a temporary suspension to hold my current phone number as I'll have international travel for more than 10 months. Any solutions for this? I go to the ATT local store they told me to call 611 customer service. But no representative response from 611. Anyone can help

Questions

135

3

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Unlock pre pay phone

I have asked for my daughters SE to be unlocked so I can add her to our account. Phone has never been activated on any plan or prepay bought phone at WalMart she has just used it for wifi. Att denied my request, said had to have service with them 6months before they can unlock it!! I paid for the ph

Questions

90

2

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Haven’t had cell service for two days

My family hasn’t had cell service for two days. We can’t call AT&T’s customer service to see what is going on, because we have zero bars. Their website claims that there aren’t any outages the area.  But I have talked to multiple customers and they have been without service as well. Not su

Questions

169

1

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Setting up IP Passthrough for Asus Router RT-AX55

I'm attempting to set up a new router (Asus RT-AX55) to replace the crappy one that AT&T provides. I see that I need to setup an IP Passthrough and have found the instructions online, however when I go to 192.168.1.254 I'm not getting the same looking "screen" that the instructions show. 

Questions

474

4

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I need a Solution for this

We couldn't verify this order really came from you. For your security, we canceled it. Don't worry. Please I need solutions from this 

Questions

242

5

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Money left in AT&T PREPAID Account, when I switched to new plan

Can I get my money put back on my credit card or a check sent to me. On December 19th I transferred from at&t to Cricket Wireless. A Prepaid amount of $58.41 was put into my account but wasn’t able to transfer over to Cricket Wireless. The account was closed with at&t PRepaid.

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466

8

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AT&T has blacklisted my Dad's IMEI number and phone

My dad recently lost his phone outside in the yard. We had insurance on it so of course we don’t a claim and the only claim option for that is “Lost OR Stolen”. A few weeks after he lost it we found it. With him already paying for the replacement phone, we decided to give it to a friend who was in n

Questions

370

3

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How to do a device unlock on an iPhone to be used with a different carrier.

So there something I can do to get a divide unlock to be able to use my phone with a spectrum which is a different carrier than already being used ?

Questions

206

1

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AT&T Prepaid PTT Support?

I have been an att customer for a while and love the prepaid service.  But I have several phones with 4GLTE network with PTT and would like to utilize this function. Is it possible to use PTT on my prepaid account?

Questions

219

1

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ATT.com/myprepaid

I am trying to access the online access to our account. They keep sending temporary  digit pin codes to the account.  I would like to get away from temporary to permanent pin codes.  How can we make a permanent change?  They are sending emails with no relevant information in the

Questions

173

4

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Replacing A Damaged Device

It was like contacting the President of The United States to replace a damaged device. Customer Service told me something and a week later, still no replacement; then Customer Service told me something totally different from the week before; a week later, still no replacement. What does a person hav

Questions

75

3

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Payment arrangement modification

i was promised a modification on a payment arrangements now they are saying they cant do it

Questions

2.3K

3

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Can the AT&T Calypso phone be used with the AT&T Unlimited Elite plan ?

Does anyone know if the AT&T Calypso phone can be used if we upgrade to the AT&T Unlimited Elite plan ? It says the phones have to be 5g compatible.   Can the AT&T Calypso phone still be used ?

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404

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AT&T Prepaid Device Unlocking and Features

So I have a new phone I bought from AT&T prepaid and I know that the device unlocking policy for at&t prepaid is like 6 months. I like to have my phones unlocked when I can have it done, although I have no desire to leave at&t. So using the app called device unlock in my apps list after 6 months let

Questions

324

1

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How can I suspend my account for 4 months?

i would need to suspend my account as I need to go back to my home country due to Corona virus. I would not be able to use the account for at least 4 months. The link att.com/suspend does not work. I tried to log in, but it directs me to my prepaid account main page. Help me with this issue!

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163

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