Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (41.9K)

Relevance

Accepted Solution

Official Solution

Billing clarification/ Information

So what does this mean when I see it on my bill ? What does it mean and when does it appear there? Thank you I appreciate it.

Questions

110

1

0

Accepted Solution

Official Solution

I cannot connect TV to the internet

I have a samsung smart TV, and I cannot connect it to my at&t router NVG589. I have tried all suggestions in the manual

Questions

223

1

0

Accepted Solution

Official Solution

Unlimited data due to COVID-19

I saw in one of the posts related to your COVID-19 response to help consumers that are affected by waiving data overage charges. Does this mean I can use my personal hotspot at home so my son can access his online/distance learning while schools are close and I don’t have to worry about staying with

Questions

775

2

Accepted Solution

Official Solution

Yes I’m getting them regularly. Hate it.

Att get this (Edited per community guidelines) to stop!  Every month I get multi text offering gifts.   from different numbers.

Questions

54

1

0

Accepted Solution

Official Solution

Asking for advice with AT&T Pre-Paid and Traveling Abroad

I will be in New Zealand for a few months and currently have a U.S.-based AT&T Pre-Paid Unlimited Plus plan. I was wondering if I will have access to data, calling, and messaging in New Zealand under the same plan.

Questions

19

4

0

Accepted Solution

Official Solution

Accessing on line account

I have changed emails and deleted the one you have on file and I need to set up a new online account and it will not give me the option

Questions

47

1

0

Accepted Solution

Official Solution

change login information

I don't have access anymore to the email address associated with my photo storage account and can't login. I have tried emailing you repeatedly but get no response.  How can I change my email address associated with my account?

Questions

64

1

0

Accepted Solution

Official Solution

(Edited per community guidelines)ual harassing calls middle of night PRIVATE NUMBER

I’ve been an att customer for 25 years. Is there a way to unmask harassing (Edited per community guidelines)UAL HORRIFIC calls middle of the night?

Questions

18

1

0

Accepted Solution

Official Solution

Phone promotion question

Is the mobile share value 30gb with rollover data (with unlimited talk and text) an eligible installment plan and unlimited plan for the Apple iPhone 12 mini promotion?

Questions

57

1

0

Accepted Solution

Official Solution

Cancel Service Plan

I'm new to AT&T and two days ago activated my iPhone. However, I've been thinking and I want to cancel my service plan and go back to my old phone carrier. My question is will I still have to pay the installment plan amounts even though I just activated my phone/service with AT&T? I haven't

Questions

280

4

0

Accepted Solution

Official Solution

Address line not autopopulating

Like many others, my ATT/Yahoo mail stopped predictive autopopulating about a month ago.  I've tried the work arounds including clearing the cache and cookies, toggling between Classic Mail and New Mail, logging in and out with no success.  I am an AT&T customer.  

Questions

36

1

0

Accepted Solution

Official Solution

cant sign in to e mail

So today I went to my desktop computer and tried to sign in to my email, this is the message I got: Looks like you’ve tried to sign in unsuccessfully too many times. Recover your ID or reset your password to continue. I only tried to sign in 1 time!  This is the same problem that I had several

Questions

323

7

0

Accepted Solution

Official Solution

Are there any discount for Prepaid?

What kind of discounts can single moms get on food stamps in giver. Houseing

Questions

166

1

0

Accepted Solution

Official Solution

Are upgrade billing fees being waived?

I recently upgraded my device during the covid-19 pandemic and other carriers are waiving the $30 upgrade fee. Will ATT also do this? I’ve tried calling and chatting for weeks and can never get through or get transferred around the world. I also have a discount on my account and this fee has been wa

Questions

128

3

0

Accepted Solution

Official Solution

Live Chat?

Is there an actual live chat on the website. If so where? I am in an infinite loop, my phone doesn't work, so I can't call 611 and I can't make an insurance claim without a pass code, I can't change my passcode with out a text message verification, I can't view text messages because my phone does no

Questions

3.8K

5

0

Accepted Solution

Official Solution

Customer service ordered me to leave

I went into at&t store in Morgantown mall WV, and was told I had to put on a mask I pleaded at first for the man to understand that I cant because of health issues. I went to even explain because of the cancer of have that couldn't, it was extremely embarrassing but to no avail he order me to le

Questions

98

2

0

Accepted Solution

Official Solution

Urgent Plan Cancelation

So, recently I moved from Portugal to San Diego and went to a AT&T store to get a plan, I got the 8G plan for 40$ a month using autopay.The thing is, I had to return in urgency back to Portugal a week later.How can I cancel my plan/card?? It is in autopay and I don't want to be charged 40$ per month

Questions

107

2

Accepted Solution

Official Solution

Easement Release in Lago Vista, TX

I would like to combine two adjacent lots in Lago Vista, TX, and I need to get the AT&T Easement released. Will you send me the contact information for someone who can help me please?thank you

Questions

90

1

Accepted Solution

Official Solution

customer service contact details

Can anyone please help with a contact email address for AT&T customer services?

Questions

2.8K

2

0

Accepted Solution

Official Solution

I need phone records from January 2020

How can I get those?

Questions

213

3

0

Not finding what you're looking for?