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iPhone 12 Trade In Monthly Plan

I just went online and traded in my iPhone XR for the iPhone 12, and I am supposed to go pick up the phone in store today. The trade in was supposed to be $70 due today, and then $5/month from then on. When I placed the order, I got an email saying that it is now $31.56/month, which is not what it t

Questions

 • Wireless Billing

318

3

0

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Donation or sponsorship for my Eagle Scout Project

I am looking for a donation for my Eagle Scout project that I have been working towards for the past 12 years of my life. I am looking for an email or contact to get in touch with someone about a sponsorship.

Questions

 • Gaming Arena

99

4

0

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Cannot receive verification codes

I’m not getting any verification codes from any websites. I called Apple, they told me it’s an issue with my carrier which is at&t

Questions

 • Apple

26

1

0

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Outdoor cable burial

AT&T installed new cables to me & my neighbor about 4 weeks ago, both cables left above ground.At some point since then my neighbour’s cable was buried,mine was not despite the fact they are a few feet apart. MyAtt&t website really does not offer any way to address this kind of issue.

Questions

 • AT&T Internet Equipment

48

1

0

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All circuits are busy

Hello! I started receiving an "All circuits are busy" error message a few days ago.  I work for a medical office so it is a business line and the error message pops up for every number I attempt to call.  I starts around 11a eastern time and lasts throughout the rest of the work day and i

Questions

 • AT&T Phone Account

93

1

0

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Equipment Return, never got letter stating what to return

Hello, I am trying to return my router after canceling my service but I never received the letter stating what I should return. I have been moving, you know how it is. I had fiber optics with the unlimited plan, I figure I should return the router and the power cord but should I return an Ethernet c

Questions

 • AT&T Fiber Equipment

284

1

0

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Why do I need a Voicemail password

Why is my voicemail suddenly asking for a password? I don't have one and never needed one, but it's suddenly asking me for a non-existent password.

Questions

 • Tones, Games, Videos, More...

24

1

0

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customer service contact details

Can anyone please help with a contact email address for AT&T customer services?

Questions

 • Wireless Account

2.8K

2

0

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Need access to call log.

My att prepaid phone went swimming and got toasted. So I bought a new phone and switched over the sim card. Unfortunately, I lost my contact list, call log, text messages and other important information to my old phone. There must be some way that I can retrieve the call log since my number is the

Questions

 • Account & Usage

40

4

0

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Watching HBO Max on Roku and Firestick

I currently have a Roku and a fire stick and am unable to watch HBO max😩I am paying for HBO now and am unable to use HBO max, that is horrible. You want me to watch movies on my phone, are you kidding me! Will that ever change? Not fair!

Questions

 • HBO Max Account & Billing

161

2

0

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I need help with my bill

I recently had fraudulent activity with my business bank account which cause my AT&T bill to be returned because there was not enough funds in my account. I desperately need phone service not only to run my business. But also I need to be able to communicate with my bank regarding the fraudulen

Questions

 • Wireless Billing

60

1

0

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fraud

an account was opened up under my SSN but not my name-I didn't authorize this account. I am now in collections for an account I didn't even open up. Please assist w closing this account and clearing my SSN from the collection agency  thank you 

Questions

 • AT&T Internet Account

167

1

0

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change login information

I don't have access anymore to the email address associated with my photo storage account and can't login. I have tried emailing you repeatedly but get no response.  How can I change my email address associated with my account?

Questions

 • Account Features

34

1

0

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Why are my speeds slow after going from 100 internet to 300 internet?

Went from 100 internet to 300. Just as slow, if not slower sometimes, than the 100. I’ve reset everything. Any advise?

Questions

 • AT&T Internet Account

73

1

0

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Closed

How do I sign up for DirectTV

How do I sign up? My phone number is [EDITED] please call me [EDITED per Community Guidelines - removed personal information]

Questions

 • HBO Max Account & Billing

99

1

0

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I need Call Records

How can I get a copy of my recent call records?

Questions

 • Wireless Account

624

1

0

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Nightmare on El Camino Real

I walked into an AT&T store asking for help and, in my work clothes and did not look completely presentable the employees at the AT&T store did not help me, I asked for help with my service being suspended one of the young men there This day I still don’t know his name, asked me if I paid my

Questions

 • Wireless Account

113

5

0

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Receiving many emails meant for someone else

I am not in the TO: field, but I am in this field: "X-Apparently-To: [email scrubbed]" . How can I put a stop to these messages? I am getting many every day for people I do not know. I can get the raw text of the email to show you.

Questions

 • AT&T Internet Security

198

9

0

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Spoofer using my phone number

I just received an anonymous text saying someone was using my cell phone number in a social security spoofing call. What should I do?

Questions

 • Other Phones & Devices

50

1

0

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I was told AT&T was not turning off prepaid service

I was told by a representative that At&T was not going to suspend services for anyone including pre paid. It is sad that the largest provider of cell service and its rep are full of S@&T when U.S Cellular and t mobile and boost all care about people but AT&T dont. #timetoswitch

Questions

 • Wireless Billing

304

1

0

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