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I am in need of a bill extension due to covid 19

Lack of work just getting back

Questions

 • AT&T Internet Account

76

1

0

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Official Solution

Why is my Prepaid expiration date different?

I have had a prepaid phone for years and what ever the balance is has always rolled over for another year. This last week I knew the experation date was 3/27/2020. I logged on on3/22/2020 and saw a notice that I had to add $25.00 to roll it over, so I added $50.00 plus tax. I had at that time $133.0

Questions

 • More AT&T PREPAID Discussions

62

2

0

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Official Solution

Need to cancel autopay plan on ATnT Mobile prepaid but not able to sign into account

Hi Team,I want to cancel the ATnT Prepaid plan on my phone (Edited to remove personal information) worth $55 (includes $40 US calling plan + $15 South Asia Add on plan) as i am unable to travel to the States due to the COVID-19 situation. I am not able to log into my Atnt account online as i current

Questions

 • More AT&T PREPAID Discussions

47

2

0

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Official Solution

What steps to take when upgrading your phone

I recently purchased a new phone and want to continue my prepaid usage. What steps do I need to take? I dont want to change phone numbers, is it as simple as just taking my SIM from my old phone and putting it in the new one?

Questions

 • More AT&T PREPAID Discussions

35

1

0

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Official Solution

Account access overseas

I had to leave the country abruptly due to the covid pandemic, and now have been trying to access my wireless account through the AT&T website and app, but without success. I don't have network coverage, and everytime I try to login on MyAT&T, an automated message pops up saying that AT&T will try t

Questions

 • Network Coverage

31

1

0

Accepted Solution

Official Solution

Will I be able to get a refund on my PREPAID payments?

I accidentally paid the phone bill three times. Will I be able to get a refund?

Questions

 • More AT&T PREPAID Discussions

38

1

0

Accepted Solution

Official Solution

I’ve been in Spain for the last 6 days. I’m on a deployment.

Hi! I still have not been assisted in unlocking my iPhone. IMEI number has been given to them 8 times.  Please let me know so I can move on. Ethier I need to purchase a new phone here in Spain so I can have service, and when I come back to the states I will move to a

Questions

 • Apple

49

3

0

Accepted Solution

Official Solution

Failure to easily obtain prepaid phone bill info

I need my phone bill for my pre-paid cell phone that clearly states my name, address, #, today's date and the AT&T logo all in one. It is easier for post paid users to get this information, why is it so hard to get mine? I have been a loyal customer for almost 5 years now and all I simply need i

Questions

 • Account & Usage

45

2

0

Accepted Solution

Official Solution

unlock iphone 7+

my friend gave my daughter her old iphone 7+ to use. We use straight talk and need to unlock the iphone 7+so she can use it. How do we go about unlocking the phone

Questions

 • Apple

165

3

0

Accepted Solution

Official Solution

Convenience fee added to the bill I just paid to Kris of the Philippines. Why?

I called and spoke with Kris in the Philippines asking about my wireless bill which I have not yet received. She took my checking account information and paid my bill of $89.82 due by March 28, 2022. She gave me a confirmation number and we hung up. Then I receive an email citing that I had agreed

Questions

 • Wireless Account

38

2

0

Accepted Solution

Official Solution

How can I reverse charges?

I have two lines: my phone, and my wife's phone. I barely use mine so I'm on the $35 plan. She uses a lot of data but was also on the $35 plan. I tried to change her plan to the $75 Unlimited Plus but realized AFTERWARD that the process switched to my phone at some point. I went through it again, ma

Questions

 • Account & Usage

55

2

0

Accepted Solution

Official Solution

unpaid cellphone account

I have not paid my cellphone account since before the pandemic because this is my U.S. phone and I live in France and could not come to the U.S. I will be going to New York soon and want to use the phone again. I believe the number [EDITED] is still available. I now cannot find my account ID. I cann

Questions

 • Wireless Account

142

1

0

Accepted Solution

Official Solution

Closed

Can I use my bill credits to pay off the rest of my installment plan?

Hi I’d like to know how I can use my bill credits to pay off the rest of my installment plan

Questions

 • Wireless Billing

345

3

0

Accepted Solution

Official Solution

Access for iPhone 4G w/ VVM - Looking for Better Understanding

Hello! I am currently researching plans to change to as I often creep very close to my current data limit. I am currently grandfathered into a group 9GB share plan, and in my itemized bill I see the Access for iPhone 4G charge. I somewhat understand what that charge is for, however I am confused on

Questions

 • Wireless Billing

67

4

0

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Official Solution

Urgent Plan Cancelation

So, recently I moved from Portugal to San Diego and went to a AT&T store to get a plan, I got the 8G plan for 40$ a month using autopay.The thing is, I had to return in urgency back to Portugal a week later.How can I cancel my plan/card?? It is in autopay and I don't want to be charged 40$ per month

Questions

 • Wireless Account

84

2

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Official Solution

Unlimited means nothing.

Tired of hearing about being unlimited and then Being told that service will be slowed down if I hit a certain point. Greed is taking over the world. I was switched out of a grandfathered plan and told it would be better. It’s not. Stop limiting access for unlimited paid services AT&T and no more sm

Questions

 • Wireless Account

186

3

Accepted Solution

Official Solution

Does AT&T have an email for customer service?

Does AT&T have an email for customer service? If so does anyone have the email?

Questions

 • Wireless Account

105

1

0

Accepted Solution

Official Solution

How long is the grace period to switch phones?

I recently got the note 10 5g Saturday. And upon seeing that I have to be able to use micro SD cards for work and all. The 10 does not support the sd cards and the 10 + does. So how do I go about switching phones out? I would like to do so inside a store where it could be a right then n over deal..

Questions

 • Phone & Device Upgrades

49

1

Accepted Solution

Official Solution

paid and still no service

what if i was on autopay, had an issue with my card i had uploaded and it disconnected my service after 2 days. i upload a new card and paid what i owed in full and i still have no service. i keep calling customer service and it keeps running me around in circles. i want to know why i still do not h

Questions

 • More AT&T PREPAID Discussions

351

2

0

Accepted Solution

Official Solution

Pay One's Bill

One's bank account is no listed. Therefore, one cannot pay online with that feature.

Questions

 • Wireless Billing

44

1

0

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