
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I love the invitations for HBO MAX, problem is I have ROKU Ultra and don't believe you support the most popular device. Thanks - Mike
Questions
•
Watching Max
Accepted Solution
Official Solution
I recently acquired a used Windows phone from a private party and I used the AT&T unlock utility web page. I successfully unlocked my phone without further incident. My next concern is regarding the phone's unlocked status. Will the software ever trigger the locked mode again, i.e., during a factory
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
Possible exposed ATT cable where a River Birch needs to be removed, lying between two branches of it. The arborist stated that whatever cable it is will be destroyed in grinding the stump down.
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Looking for information and contacts to coordinate new home construction services.
Questions
•
AT&T Phone Installation
Accepted Solution
Official Solution
Hello,My friend cannot cancel her US phone service because she is in China. She was living in Boston, MA but had to fly back to China couple weeks ago due to coronavirus. She cannot cancel her phone service from China because she cannot log into her account there. She does not have phone service to
Questions
•
Account & Usage
Accepted Solution
Official Solution
For the last few weeks I have tried to call my friend in the U.K. from my land line and all I get is a busy signal. I know I'm dialing the number correctly and my friend is not on her phone. Why can't I get through?
Questions
•
Landline Phone Troubleshooting
Accepted Solution
Official Solution
I had ATT internet installed at my home. The service technician left and the internet was not working. I called ATT and told them the internet was not working. Another technician came out and told me the service was very slow and that there is nothing they can do. They suggested I cancel my service
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
Closed
So i got a text message saying i subscribed to an app. An 89.99 $ app. No way can i afford that i don't even know how it got subscribed. So im trying to cancel it and it keeps saying error, so how do i get this thing off my phone and not be accounted for something i didn't subscribed to? Thank you f
Questions
•
Wireless Billing
Accepted Solution
Official Solution
So here is the what happened: Order an eSim from AT&T's Prepaid site and during the order process it asked if I wanted to transfer my number from my old carrier which I said yes and gave the info. Well when the eSim arrived I tried to activate it and it showed on the AT&T prepaid activati
Questions
•
Account & Usage
Accepted Solution
Official Solution
I am trying to access the online access to our account. They keep sending temporary digit pin codes to the account. I would like to get away from temporary to permanent pin codes. How can we make a permanent change? They are sending emails with no relevant information in the
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
I signed up for a new plan, after already having a phone and service for 3 years. My main plan had a $20 autopay discount, and the new plan had a $20 autopay discount. They suggested I do a multiline account to save an additional $10. When they made the multiline account, they dropped the $20 autopa
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Closed
Hi we just moved and was looking for internet in the area use to have spectrum and would like to know the plans you offer.
Questions
•
AT&T Internet Plans
Accepted Solution
Official Solution
The map shows fiber is available however it is not available on my street (Cranberry Crk). Can you tell me when fiber will be available in this neighborhood. Patiently waiting.....:)
Questions
•
AT&T Fiber Ordering
Accepted Solution
Official Solution
The cover on the box on the outside of my house has broken and fallen off. How do I get a new cover put on the box? Or get the unit removed? The people who I purchased the house from had AT&T u-verse, I don't have it. Thank you.
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
HiI want to buy a family plan with AT&T. Can someone answer the following questions with specific numbers. 1. We are 10 friends using AT&T monthly package. If we get into a plan, what's the best deal in $/month. 2. What are the incentives like data? Hotspot ? HBO? Netflix ? Disney+ ? 3.
Questions
•
Account Features
Accepted Solution
Official Solution
Closed
I have been out of work since late February and have not received a stimulus check or unemployment benefits. I am 500 dollars due on my bill and I don’t know what to do.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
My I-Pad is out of date, it can no longer be supported according to the advice I received from ATT. I now need to cancel this device. I've stayed on the phone so long. Please help.
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
I was working in the US in 2019 and on return to Australia canceled my VESTA AT&T Prepaid service. I have been charged a monthly fee for VESTA AT&T Prepaid since November 2019. I want to cancel it immediately and be refunded for what now is a significant amount. I have tried calling the inte
Questions
•
Account & Usage
Accepted Solution
Official Solution
I have an iPhone SE from 2020. A well meaning friend gifted me an esim that's good for 15 days for a short trip I'll be taking to France soon. However, I've never used an esim before and I've read online that my physical sim card will become obsolete once I activate an esim. This may sound very naiv
Questions
•
Wireless Account
Accepted Solution
Official Solution
Hi! I still have not been assisted in unlocking my iPhone. IMEI number has been given to them 8 times. Please let me know so I can move on. Ethier I need to purchase a new phone here in Spain so I can have service, and when I come back to the states I will move to a
Questions
•
Apple