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Fiber Optic HOA

We have 79 homes in our subdivision/HOA however some of the homes apparently can order fiber optic Internet and some of the others cannot within about a mile radius if that. I am thinking that some of those homes really have the service available but it is not showing for all of us to order. Is ther

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347

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Possible ATT cable lying above ground

Possible exposed ATT cable where a River Birch needs to be removed, lying between two branches of it. The arborist stated that whatever cable it is will be destroyed in grinding the stump down.  

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66

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PVC pipe in My yard

We moved into a “new construction” development some time ago. Construction in our phase is now complete - and everyone has telephone/cable/internet. That said- AT&T’s line was left exposed in our front yard within a PVC pipe that is poking out of the ground. What do I need to do to have this

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336

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Fiber optic line in my trees

Two at and t fiber optic lines have run through my trees from power pole to power pole. I wanted to trim my trees but the fiber optic lines are through the branches. I’m worried that the lines will be cut. Also AT and t telephone lines are intermingled in the tree branches. I need at ant to come and

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512

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Can I use my own Modem and Wifi router with the new fiber connection?

Coming from Xfinity Cox cable internet and New to ATT and Fiber connection. Can I use my own device? If yes, where can I buy it and will ATT help me set it up? I want to avoid paying the device monthly fee which is what I avoided with xfinity as well.

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522

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Equipment Return, never got letter stating what to return

Hello, I am trying to return my router after canceling my service but I never received the letter stating what I should return. I have been moving, you know how it is. I had fiber optics with the unlimited plan, I figure I should return the router and the power cord but should I return an Ethernet c

Questions

393

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Modem Change Needed?

I recently cancelled my uverse service, but have kept the 1000mbps internet service. Should I get a new modem from AT&T?  I currently have a 5268ac modem, but both my daughter and son, who only have internet service, have bgw320.  

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351

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Lease or Purchase modem/router

Can you purchase your own modem or do you have to lease from ATT?

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452

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Who can tell me when Fiber line will be available?

    I have AT&T DSL service, I have been a loyal customer for 15 years. In 2014 a Fiber line was installed down Hwy 321 ( Chester Hwy) McConnells SC I live in the 3800 Block. The DSL service is now down more than it is up. We also have Direct TV at the

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131

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Landline for fiber

Do I need a land line for AT&T Fiber? We don’t have a home phone and we’re wondering if that would be an issue to get fiber.

Questions

555

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I was charged twice. Can I have the second charge returned?

I have an att prepaid plan that set for auto pay. I didn't have enough money in my account an the day for it normally to be paid. I paid it with a different card this morning, later in the afternoon the system collects another 66 dollars. Might I be returned the second payment?

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60

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Jones|Carter Will-Serve Leander, Texas

I would like to request a will-serve letter (letter of availability) for phone/internet/TV for a site that we are investigating for development. The site is to be proposed as retail on the southeast corner of the intersection of Mel Mathis Boulevard and Hero Way in Leander (see aerial). Would you be

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99

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How do I get an AT&T Junction Box installed?

Help. Moving to a new home in 3 weeks.  I have been told ATT is not in range of the house despite half the street has ATT.  I was told a junction box has to be installed.  Who installs this? Help!  My kids are virtual for school and I need internet service.

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403

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Have to transfer service, but there's no option to schedule a move with shelter-in-place

Hi there! I'm moving soon (April 16), and I need to transfer the internet service to my new home so I can work from home. It seems like I can't schedule a technician to set up internet (the call center that schedules is closed, and I also called my local ATT and they said their technicians aren't w

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87

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Info needed for new home installation

Hi everybody! My husband and I are closing on our new house next month and I’m looking for some information on getting WiFi installed! My parents built a new house in the same addition as we are and had their WiFi installed earlier this year. When they had theirs installed the AT&T man drilled a

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134

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Flashing red broadband

Broadband 1 keeps flashing green and red and doesn’t let me connect to my internet

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339

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AT&T Prepaid SIM card

I had this sim card from my flip phone I got in early 2020, it was an AT&T SIM card and when I put it into my old iPhone 5s it says in the corner “(3 bars) AT&T” but when I call 611 it then tells me to call 611 for customer support, how do I fix this?

Questions

535

4

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Can't call out

I cannot call out on my phone, only receive calls. If I try to make a call, I get redirected to prepaid tiered customer service. No one ever answers after I am put on hold. The Troubleshoot and Resolve Tool wasn't helpful. This has been going on for two days. I have a BLU phone. Android version

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413

7

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I need extension

I need extension Until Friday

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84

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Unlock my Samsung Galaxy Express Prime 3 - AT&T PREPAID

I bought my Samsung Galaxy J3 2018 Model No. SM-J337A in September 2018. I used it for a month with AT&T prepaid network and switched to H2O prepaid for a couple of months. I never used the phone again after that. I now want to use the phone in another country and tried to unlock the phone by

Questions

161

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