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Set up Voicemail, Change Tones, Add Contacts & More

Learn How To Set Up Your Device   If you're wondering how to use your new device or need help setting it up, we have you covered.    You will find information on how to: Set up your voicemailChange tones for different contactsAdd contactsMove data from one device to another Find your deviceAnd more!

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563

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locked out of email account

I can't log into my [EDITED]@sbcglobal.net email account. It asks me to create a new password, tried that - didn't work It also says it will send me an email - well that's not very helpful since I can't get into my email account Need help please [EDITED per Community Guidelines]

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307

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How can I turn the ringtone off from a Name I have saved under several unwanted callers?

I Constantly get calls from the same Company but calling me with a different Number and Area Code sometimes several times a day at different hours also. I Do Not Want to use the Phone Call Blocker At&t has because I don't want to pay for it and it blocks All calls even Important calls I do want

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35

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iPhone 12 Trade In Monthly Plan

I just went online and traded in my iPhone XR for the iPhone 12, and I am supposed to go pick up the phone in store today. The trade in was supposed to be $70 due today, and then $5/month from then on. When I placed the order, I got an email saying that it is now $31.56/month, which is not what it t

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338

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I cannot call AT&T to resolve an issue with a phone!

Beginning 9/08/2021, I have been engaged in a frustrating issue with AT&T. It involves a phone that stopped working one day, a replacement being ordered, my original phone coming to life overnight, and me returning the replacement following the instructions to the letter. I've had multiple commu

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55

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Can't cancel my prepaid account from abroad

Due to COVID-19, I've been displaced from the US and have had to return to Brazil on short notice. I'm not able to cancel my autopay because I cant' log in to ATT, and when I request a new password I don't receive the message because I don't have a signal connection on the ATT chip in Brazil. I've a

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59

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my phone cancelled out I want to use it again

My phone cancelled out for none use. I want to use the phone again and use the number I have from a different plan.   I have already tried putting a Calling card on the phone but it still doesn't work.  how can i use the phone that I used about 6 month ago's?

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48

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Live Chat?

Is there an actual live chat on the website. If so where? I am in an infinite loop, my phone doesn't work, so I can't call 611 and I can't make an insurance claim without a pass code, I can't change my passcode with out a text message verification, I can't view text messages because my phone does no

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3.8K

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What steps to take when upgrading your phone

I recently purchased a new phone and want to continue my prepaid usage. What steps do I need to take? I dont want to change phone numbers, is it as simple as just taking my SIM from my old phone and putting it in the new one?

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64

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Can I get a week extension, due to COVID-19?

I haven’t work because I was hospitalized with Covid-19 since august 10th. Im asking for a week extension

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61

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Are AT&T representatives quiet quitting?

I bought some AirPods from the AT&T store in late August. Apple announced the new AirPods would be releasing on 9/23. I called AT&T customer service yesterday 9/10 to try to find out what the return policy was; however, they did not know nor could they find my purchase. They advised me to ca

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131

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Outdoor cable burial

AT&T installed new cables to me & my neighbor about 4 weeks ago, both cables left above ground.At some point since then my neighbour’s cable was buried,mine was not despite the fact they are a few feet apart. MyAtt&t website really does not offer any way to address this kind of issue.

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62

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I need to order a new VIP 2250. The one I have is burning up and shutting off.

Can someone call me about my VIP 2250. It runs my three tv's and it is about to burn up. It shuts off and gets really hot. I need someone to call me. I have had nothing but problems since I moved in. The set up was awful and now my phone will not take messages. I need updated equipment and new remot

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53

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Wi Fi Calling on my iPhone 11

I have an unlocked iPhone 11 (not purchased from AT&T) with an AT&T sim card (prepay plan). Can I activate wifi calling or does the phone have to be a true AT&T branded phone? Kind of an elementary question but the international calling plans all mention the countries you can call fro

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161

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Phone promotion question

Is the mobile share value 30gb with rollover data (with unlimited talk and text) an eligible installment plan and unlimited plan for the Apple iPhone 12 mini promotion?

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52

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Is there a monthly fee for $2 daily plan?

Regarding the $2 daily prepaid plan,is there a monthly fee?is it necessary to pay $2 the day when the phone only receives texts instead of sending texts?If there is a period of in-activities, say, the phone does not make calls for 12 months, will the phone number be deactivated?I try to contact CSR,

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731

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I need an extension

I was really doing great well I haven't worked In over one month due to covid19 my job payed is off so that means I'm not going to be able to pay my bill on time I just need 3 week extension

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78

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prepaid account access

Good day! I have prepaid account and I am abroad now. I don't get text messages, I cannot sign in, my password doesn't work, I haven't access to my bank (don't get confirmation codes), and I cannot pay any bills. I am in isolation. How can i ask att&t change my plan for getting messages? Their p

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87

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How can I unregister from Prepaid AT&T in Spain?

I have AT&T prepaid plan and I had to travel back to Spain because of the situation we are leaving right now (I am Spanish btw). So the issue is that I am not getting back to the US till August and I wanted to deregister from AT&T and I don't know how to do it online. I can't call from Spain

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68

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Is HBO MAX on Roku Ultra?

I love the invitations for HBO MAX, problem is I have ROKU Ultra and don't believe you support the most popular device. Thanks - Mike

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105

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