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Set up Voicemail, Change Tones, Add Contacts & More

Learn How To Set Up Your Device   If you're wondering how to use your new device or need help setting it up, we have you covered.    You will find information on how to: Set up your voicemailChange tones for different contactsAdd contactsMove data from one device to another Find your deviceAnd more!

Questions

 • Device Features

468

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0

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Damaged Drain Lines

We have had to bring in a plumbing contractor to replace drain line in our yard that was blocked due to roots growing through a break in the pipe and interruping the flow of the drain line. After completing their excavation today the plumbing contractors showed me where the plumbing line was damage

Questions

 • AT&T Phone Installation

150

1

0

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Official Solution

Can't cancel my prepaid account from abroad

Due to COVID-19, I've been displaced from the US and have had to return to Brazil on short notice. I'm not able to cancel my autopay because I cant' log in to ATT, and when I request a new password I don't receive the message because I don't have a signal connection on the ATT chip in Brazil. I've a

Questions

 • Account & Usage

33

2

0

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Cancelled Service with prorated charges

I am cancelling my ATT service and would like to have the remainder of my billing cycle refunded.

Questions

 • U-verse TV Account

70

1

0

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Cancel phone service, AT&T autopay from China (Shanghai)

Hello,My friend cannot cancel her US phone service because she is in China. She was living in Boston, MA but had to fly back to China couple weeks ago due to coronavirus. She cannot cancel her phone service from China because she cannot log into her account there. She does not have phone service to

Questions

 • Account & Usage

81

1

0

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Official Solution

Disconnection of Prepaid Account

I have not been using my prepaid SIM for the last 5 months, and my account has been disconnected. Can my account be reconnected, or is it too late for that?  

Questions

 • Account & Usage

40

1

0

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What internet plans do you have for Riverside?

Hi we just moved and was looking for internet in the area use to have spectrum and would like to know the plans you offer.

Questions

 • AT&T Internet Plans

31

1

0

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Wireless internet for my family during this covid pandemic

Why is it that people here in WV can't get all access thats not fair we have lost jobs and our children need internet for school and I'm a mother of 6 and only can get the 75$ unlimited plan which I end up paying 10$ for 5 gbs last 2 weeks of month bout everyday this os so ridiculous I can not get i

Questions

 • AT&T Internet Plans

124

4

0

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Official Solution

I can't figure out home to add a discount to my existing account.

My new employer said If I have At&t then I get a 10% discount off my bill but I can't find out how, or where I type in my employer info to claim.

Questions

 • Account & Usage

92

2

0

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Who to contact for service quote for connection to closest remote

I'm looking for information on who to contact for potential service to a property. It is not currently listed as an eligible address, but I hear ATT is the closest connection. I'd like to see where the closest remote is and how much running the line would cost. The property is in Roane County TN of

Questions

 • AT&T Internet Installation

70

4

0

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Can I have two different routers in 1 house with the same carrier?

Can you have two different routers in 1 house but has the same carrier For example: in the living room there is 1 Uverse 5268AC router and another same router in my brother's bedroom.

Questions

 • AT&T Internet Features

79

0

0

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How To Check The Wifi Plan You Paid For?

How do you check the wifi plan you have paid for because I think I am not getting up to the advertised speeds or around there. I get around 27-30Mbps Download Speed and 3-5Mbps Upload Speed. Also, I used a wired connection that connected from my PC to the router.

Questions

 • AT&T Internet Plans

198

2

0

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Lost my SIM card during visitation

Hello there, I visited my parents in Indonesia and happened to lost my prepaid sim card. Could you please help me regain the access or possibly send a replacement?

Questions

 • Account & Usage

256

2

0

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I was charged twice. Can I have the second charge returned?

I have an att prepaid plan that set for auto pay. I didn't have enough money in my account an the day for it normally to be paid. I paid it with a different card this morning, later in the afternoon the system collects another 66 dollars. Might I be returned the second payment?

Questions

 • Phones, Tablets & Devices

31

1

0

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I would like to make ATT prepaid temporary suspending

Hello, I would like to schedule a temporary suspension to hold my current phone number as I'll have international travel for more than 10 months. Any solutions for this? I go to the ATT local store they told me to call 611 customer service. But no representative response from 611. Anyone can help

Questions

 • Plans & Features

71

3

0

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refill a 2$ plan

Hi I have a 2$ plan for my local Florida ATT phone. I do not live there permanently but this solution is convenient as it gives me a local phone nr. I al stuck in Europe because of the covid. I need to refilll my plan to get my nr extended for one year. How can I do it. Thank you

Questions

 • More AT&T PREPAID Discussions

42

3

0

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I want to connect my own router and modem in place of Gateway. Help?

I have the horrendous ARRIS Gateway and my internet connection is garbage. I've rebooted, done channel scans etc to speed up my connection. I'm fed up. I have a router and modem that I purchased from Best Buy when I still used Spectrum that I would like to use again. I know Spectrum is a different c

Questions

 • AT&T Internet Equipment

83

1

0

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Data Use During Covid

I applied for and received verification of a data usage waiver until May 13th (or stated date). Was so glad to have that since our income only allows for a limited data plan and I've been working some and doing some research for work from home. Data speeds slowed as they typically would in a billing

Questions

 • Data & Messaging Features, Internet Tethering

97

2

0

Accepted Solution

Official Solution

Internet access

I've factory reset my mr1100 modem and power cycled it for two minutes but I still don't have internet. everything on my modem looks correct.

Questions

 • AT&T Internet Equipment

74

3

0

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Official Solution

How do I block constant problem messages?

I am receiving messages at all hours wanting me to purchase a new phone, how do I block a message

Questions

 • Android

84

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