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Set up Voicemail, Change Tones, Add Contacts & More

Learn How To Set Up Your Device   If you're wondering how to use your new device or need help setting it up, we have you covered.    You will find information on how to: Set up your voicemailChange tones for different contactsAdd contactsMove data from one device to another Find your deviceAnd more!

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764

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Need to cancel service, or remove a line from your account?

We hate to see you go, but we're here to assist you. For a line of service, tablet, or wearable, here are a few things to consider: Have an installment plan - Any unpaid installment balance is due on your next bill when you cancel service for the tablet or wearable linked to the plan. Learn h

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7.7K

8

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Can’t login online to suspend payments

I have had to return back to Australia due to my college closing from COVID-19 so want to suspend my autopay but I can’t login from outside the US. I have tried calling 611 but only got a robot which said to login online which doesn’t work. Is there another way in which I can stop my prepaid payment

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191

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where is the it can wait app on my phone.

It can wait to text app

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135

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0

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Where are my installment credits?

To whom it may concern, i am a brand new customer to AT&T, when I sign my agreement  knowing that i will get 3 new iPhone 11pro for free because of the promotion during that time. Why am I get charge the $34 dollar for each phone for 30 months, I need explanation!! Am I being lied to from

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164

3

0

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Message unreceived, download now? on LG K10 incoming texts

Getting this on most of my incoming texts, for months. Phone is about four years old. When I click on the little box that says download now?, it will download but have to hit back button to read it. Any help?

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106

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Can’t view my information. Website says “were working on your current bill”

For several days when I try to check my bill details it changes what I can see for the 5/19-6/18 period. At first I could only see calls that were made. Now there is no information and it says “it looks like you didn’t have any during this period” and also “we’re working on your bill. Please check b

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153

3

0

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Cancelled Service with prorated charges

I am cancelling my ATT service and would like to have the remainder of my billing cycle refunded.

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122

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customer service contact details

Can anyone please help with a contact email address for AT&T customer services?

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2.8K

2

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Are AT&T representatives quiet quitting?

I bought some AirPods from the AT&T store in late August. Apple announced the new AirPods would be releasing on 9/23. I called AT&T customer service yesterday 9/10 to try to find out what the return policy was; however, they did not know nor could they find my purchase. They advised me to ca

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146

3

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I'm not getting my voice mail until 2 or 3 days later

I am not getting my voice mail on the call date. The dial tone that alerts me to a voice mail (jerky dial tone) is not alerting me. I am getting my voice mails 2 or 3 days later.

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109

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How do I block constant problem messages?

I am receiving messages at all hours wanting me to purchase a new phone, how do I block a message

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126

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i miss the prepaid payment

My case was the autopayment date was yesterday but they have no money on my credit card that day so the Auto-charge fail. And right now I go to the prepaid account site want to let the system re-charge me again. It can not. Only I can do was pay the original plan which did not including the autopay

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389

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Closed

I am unable to view Paramount plus on my television

My question is that I'm unable to watch Paramount plus on both of my TV's it is no longer streaming

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3.1K

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Cannot receive verification codes

I’m not getting any verification codes from any websites. I called Apple, they told me it’s an issue with my carrier which is at&t

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158

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AT&T DATACONNECT 40GB of data, 5G, hotspot

I recently purchased a new iPad Air 4th Gen including the cellular option. I noticed on my bill that I'm now getting charged automatically $75 per month for the AT&T DATACONNECT 40GB, 5G, Hotspot.  My old iPad was cellular and so is my wife's and we didn't have any charges for this, so why

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164

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COVID FEE WAIVER

I did not get fee waiver for three months for my wireless bill as advertised by AT&T  how to get it i am a physician thanks ap

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1.7K

15

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Are upgrade billing fees being waived?

I recently upgraded my device during the covid-19 pandemic and other carriers are waiving the $30 upgrade fee. Will ATT also do this? I’ve tried calling and chatting for weeks and can never get through or get transferred around the world. I also have a discount on my account and this fee has been wa

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136

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0

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How do I file a complaint?

I just called ATT business mobile services and they connected me to someone probably from another country - like the Filippines, it sounded like. Strong accent and very hard to understand.  When I asked about a 3rd line, she tried to hard sell me to sign up right then and there.  Told her

Questions

329

5

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Possible ATT cable lying above ground

Possible exposed ATT cable where a River Birch needs to be removed, lying between two branches of it. The arborist stated that whatever cable it is will be destroyed in grinding the stump down.  

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84

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