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Set up Voicemail, Change Tones, Add Contacts & More

Learn How To Set Up Your Device   If you're wondering how to use your new device or need help setting it up, we have you covered.    You will find information on how to: Set up your voicemailChange tones for different contactsAdd contactsMove data from one device to another Find your deviceAnd more!

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588

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prepaid account access

Good day! I have prepaid account and I am abroad now. I don't get text messages, I cannot sign in, my password doesn't work, I haven't access to my bank (don't get confirmation codes), and I cannot pay any bills. I am in isolation. How can i ask att&t change my plan for getting messages? Their p

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89

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Possible ATT cable lying above ground

Possible exposed ATT cable where a River Birch needs to be removed, lying between two branches of it. The arborist stated that whatever cable it is will be destroyed in grinding the stump down.  

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59

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Will I be able to get a refund on my PREPAID payments?

I accidentally paid the phone bill three times. Will I be able to get a refund?

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60

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Don't want the $ of my newly purchased iPhone 14Pro & iPad ...

I knew I'd need to go through one billing cycle (paid on the 21st of each month) w the added charges of my newly purchased iPhone 14Pro w new iPad--and so, my Mar summary and bill can be accessed to see that the charges reflect these 2 purchases. I can't locate anywhere on the site where I can pay

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128

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Closed

What internet plans do you have for Riverside?

Hi we just moved and was looking for internet in the area use to have spectrum and would like to know the plans you offer.

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74

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paid and still no service

what if i was on autopay, had an issue with my card i had uploaded and it disconnected my service after 2 days. i upload a new card and paid what i owed in full and i still have no service. i keep calling customer service and it keeps running me around in circles. i want to know why i still do not h

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377

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How do I block constant problem messages?

I am receiving messages at all hours wanting me to purchase a new phone, how do I block a message

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101

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(Edited per community guidelines)ual harassing calls middle of night PRIVATE NUMBER

I’ve been an att customer for 25 years. Is there a way to unmask harassing (Edited per community guidelines)UAL HORRIFIC calls middle of the night?

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17

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Failure to easily obtain prepaid phone bill info

I need my phone bill for my pre-paid cell phone that clearly states my name, address, #, today's date and the AT&T logo all in one. It is easier for post paid users to get this information, why is it so hard to get mine? I have been a loyal customer for almost 5 years now and all I simply need i

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71

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can’t get help getting service on a new construction hone

I live in a new construction home but my address isn’t on yalls registry. My closing person said y’all are on of the providers

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82

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Was this data deactivation intentional?

In the middle of March 2020, an inactive at&t prepaid phone that I own was given suddenly active (data only) despite the fact that i hadn't paid the bill in several months. I did some research online and found out that it was due to this whole coronavirus situation. The article I read stated tha

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51

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Will I need to unlock my phone again?

I recently acquired a used Windows phone from a private party and I used the AT&T unlock utility web page. I successfully unlocked my phone without further incident. My next concern is regarding the phone's unlocked status. Will the software ever trigger the locked mode again, i.e., during a factory

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63

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AT&T is trying to get my husband to pay for a cell phone he never had

We attempted to open a new cable tv account and was told that we had a remaining balance that was an past due charge account for $187. upon review none of the information could be verified other than my husbands name and security number. It appeared that someone opened an account in his name using h

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149

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I can just put my old sim card in my new phone?

Buying a new phone, but wondering if I can just put my old sim card in my new phone and go from there

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131

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is there no e-mail box to report damage to ATT phone boxes

is there no e-mail box to report damage to ATT phone boxes that are seen along the road. I have dozens in a list and don't want to spend all day on the phone when i can just type them out and submit them.

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259

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How do I cancel a contract

We bought a prepaid telephone card last year for our holiday. now we are back in Germany and want to cancel the contract which was supposed to last for just one month but is still active. on the official homepage we were not able to find a contact address where to mail a letter. I am denied access t

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150

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Can you see past text log content and conversation

I found my way to the past messages but is there a way to see what was actually said and pictures or videos sent? It's great the numbers and times but I need to know if it's a telemarketer, or doctors office, or some kind of inappropriate conversation..

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221

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I need to order a new VIP 2250. The one I have is burning up and shutting off.

Can someone call me about my VIP 2250. It runs my three tv's and it is about to burn up. It shuts off and gets really hot. I need someone to call me. I have had nothing but problems since I moved in. The set up was awful and now my phone will not take messages. I need updated equipment and new remot

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55

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email identifier

I'm addressed as 'ATT Mail' to anyone I send an email to - when I look for my name in an email sent to a group of people - I'm there as 'ATT Mail' I wanted to check my profile to see how I could change that and noticed my email was 'unverified' - so thinking maybe if I verify my email that might cha

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85

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