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Set up Voicemail, Change Tones, Add Contacts & More

Learn How To Set Up Your Device   If you're wondering how to use your new device or need help setting it up, we have you covered.    You will find information on how to: Set up your voicemailChange tones for different contactsAdd contactsMove data from one device to another Find your deviceAnd more!

Questions

 • Device Features

452

3

0

Accepted Solution

Official Solution

Broadband light is blinking green and I cant connect to internet service

Broadband light blinking green can’t connect to internet

Questions

 • AT&T Internet Equipment

99

1

0

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Official Solution

Hot potato here. How can I make updates when "Account Security" comes up blank and the phone no on file is obsolete?

I spoke to 4 different AT&T techs via phone and have looked up what to do if the account security link comes up blank, and there is not a satisfactory answer I can find online. I need to update the info without running into the need for code sent to an obsolete phone number. I can't for the

Questions

 • AT&T Internet Security

38

4

0

Accepted Solution

Official Solution

Data Use During Covid

I applied for and received verification of a data usage waiver until May 13th (or stated date). Was so glad to have that since our income only allows for a limited data plan and I've been working some and doing some research for work from home. Data speeds slowed as they typically would in a billing

Questions

 • Data & Messaging Features, Internet Tethering

95

2

0

Accepted Solution

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Payment arrangement modification

i was promised a modification on a payment arrangements now they are saying they cant do it

Questions

 • Wireless Billing

2.2K

3

0

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Who to contact for service quote for connection to closest remote

I'm looking for information on who to contact for potential service to a property. It is not currently listed as an eligible address, but I hear ATT is the closest connection. I'd like to see where the closest remote is and how much running the line would cost. The property is in Roane County TN of

Questions

 • AT&T Internet Installation

69

4

0

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Official Solution

Communicating with a human is impossible on the overseas ATT&T service number: 408 962 1025

I'd like to know if I can freeze my account, so I don't lose my number, since I will be abroad for one or 2 months and won't use it while abroad, but would like to have it when back in the US. Thanks !

Questions

 • Account & Usage

41

2

0

Accepted Solution

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I can't figure out home to add a discount to my existing account.

My new employer said If I have At&t then I get a 10% discount off my bill but I can't find out how, or where I type in my employer info to claim.

Questions

 • Account & Usage

92

2

0

Accepted Solution

Official Solution

Why are my speeds slow after going from 100 internet to 300 internet?

Went from 100 internet to 300. Just as slow, if not slower sometimes, than the 100. I’ve reset everything. Any advise?

Questions

 • AT&T Internet Account

70

1

0

Accepted Solution

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I am in need of a bill extension due to covid 19

Lack of work just getting back

Questions

 • AT&T Internet Account

75

1

0

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How can I suspend my account for 4 months?

i would need to suspend my account as I need to go back to my home country due to Corona virus. I would not be able to use the account for at least 4 months. The link att.com/suspend does not work. I tried to log in, but it directs me to my prepaid account main page. Help me with this issue!

Questions

 • Account & Usage

113

2

0

Accepted Solution

Official Solution

Need to upgrade android OS

I have a ZTE phone with Android 5.1 I need at least version 7 to Sync with my home PC Can I upgrade the Phone OS?

Questions

 • Android

99

2

0

Accepted Solution

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I need Call Records

How can I get a copy of my recent call records?

Questions

 • Wireless Account

620

1

0

Accepted Solution

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Can’t login online to suspend payments

I have had to return back to Australia due to my college closing from COVID-19 so want to suspend my autopay but I can’t login from outside the US. I have tried calling 611 but only got a robot which said to login online which doesn’t work. Is there another way in which I can stop my prepaid payment

Questions

 • Wireless Billing

160

1

0

Accepted Solution

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Installment placed on a currently owned phone.

How can the owner of an AT&T account place an installment plan on a phone that is owned outright?

Questions

 • Apple

29

3

0

Accepted Solution

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All circuits are busy

Hello! I started receiving an "All circuits are busy" error message a few days ago.  I work for a medical office so it is a business line and the error message pops up for every number I attempt to call.  I starts around 11a eastern time and lasts throughout the rest of the work day and i

Questions

 • AT&T Phone Account

90

1

0

Accepted Solution

Official Solution

Possible ATT cable lying above ground

Possible exposed ATT cable where a River Birch needs to be removed, lying between two branches of it. The arborist stated that whatever cable it is will be destroyed in grinding the stump down.  

Questions

 • AT&T Fiber Equipment

42

1

0

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Official Solution

When will AT&T internet be available for Lee County, GA?

I moved to a rural area but I had done my research via my relator. I was told AT&T internet was available. Now I am told it is not and that they are upgrading to provide better service. That was 2 years ago. I am simply looking for a straight answer of when, if ever will I receive some kind of s

Questions

 • AT&T Internet Plans

131

1

0

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Official Solution

Where are my installment credits?

To whom it may concern, i am a brand new customer to AT&T, when I sign my agreement  knowing that i will get 3 new iPhone 11pro for free because of the promotion during that time. Why am I get charge the $34 dollar for each phone for 30 months, I need explanation!! Am I being lied to from

Questions

 • Wireless Billing

102

3

0

Accepted Solution

Official Solution

Closed

Was this data deactivation intentional?

In the middle of March 2020, an inactive at&t prepaid phone that I own was given suddenly active (data only) despite the fact that i hadn't paid the bill in several months. I did some research online and found out that it was due to this whole coronavirus situation. The article I read stated tha

Questions

 • Wireless Account

32

1

0

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