If you need to contact us, you have the ability to chat with one of our support agents all from the comfort of your home computer or smart device. You do not have to call in and can address technical and billing questions or concerns. You can also use the myATT app to troubleshoot you

The main reason I bought my Iphone 5 from Amazon as an unlocked phone, was because I never wanted to deal with a company locking my phone. I had been using a SIM card that I got as a pre-paid plan from AT&T (I think they call it a GoPhone SIM card), and everything was working fine. I've now moved to

I have two active accounts with AT&T; I have had them for years, yet when I pulled my credit report there are two accounts in collections??? My home internet service and Ipad service are paid in full. What gives?  Please help, I don't even know where to start? Account #1$167Current Balance11 AT TOri

Hello,I have been overcharged every month and charged for services I did not request. I have called every month and after about 3 hours , I'm told credits will be issued along with a Visa card with credit on it for a 100 for my troubles. This started in June 2016. I have kept all and documents every

Dear AT&T - Uverse,I ordered Uverse service as soon as it was available to me in 2008.  I had it for 8 years, until 2016.  Unfortunately I moved to an area (see address below) that does not have Uverse service and the only 'broadband' remains with Charter.  Now when I was moving at the end of last y

I called AT&T to transfer my uverse service as I moved to a new address. It was very important to me to keep my phone number (reason I don't need to go into here). On my initial request, I was told that this would not be possible because my new location was under a different area code. I told the re

I just had the worst customer service experience of all time.  55 minutes of chat with someone repeatedly saying they had to look at my account...just to end up where we started!  All the time I'm staring at a pop-up offer from AT&T that is cheaper for double the speed than what I am paying....for s

I need to file a complaint about how my issue was handled (or mishandled) and I still need my bill zeroed out. At the end of May 2018, my family and I called AT&T to set up internet at our new home in Texas following our move from Virginia.  The sales rep on the phone told us that AT&T did not provi

Hi, I would like to try get this resolved before it escalates.  Basically, coupel of months ago, my DSL modem got fried by a surge.  I contacted AT&T support service and asked them for a replacement, they said they would bill me $125 and send me another one.  I agreed at first but then changed my mi

My experience with ATT's customer service has the been the worst I've had in my life. If there was some way to get this information to the masses I would do whatever it took. I would shout it from every rooftop if I knew I could save even one poor soul from the agony and frustration that is the ATT

U verse bill keeps on rising. We benefited from a promotion on the 2nd year to keep the monthly rate down. Now, even that promotion expired and Att increase comes along... Called a retention agent and they don't have a new promotion available, however their value offer to retain us is to increase th

I was without service from Dec 18-Jan 13. The techs replaced the street switching box and did not connect my home. No Internet, phone, and cable for 26 days. I got a $40 discount and paid $184 for a service that I did not have. Customer service said that was the best they could do. It did not matter

I call att today about my U-verse service I was disrespected by agents and mangers. I have never Experiience such disrespect I felt a shame by the way some agents and mangers spoke to me. The experience was the worst I ever had with AT&T. I had surgery 2 weeks ago I had to pay out of pocket with

I have made over 22 calls to AT&T to straighten out my billing since my husband died on July 18, 2016. After 14 calls, Customer Service finally did the transfer of billing responsibility to my Name. We had deactivated his phone number on our wireless bill the week after he died to save money. I took

I had a late fee of $5 that I didn't know about.  Even after being a customer for 15 years they will not waive the fee.  Insane.

Couldn't wait to share what exceptional customer service I got tonight. I chatted with three representatives on AT&T's live support tonight and they were all outstanding. I am so happy with the customer service I received, I don't forsee ever leaving AT&T. They made a huge difference to me today. Ha

Does AT&T really care about your online security? I don't think so.Look at the myAT&T Login Dialog image below.  Notice that the "Save ID" checkbox is CHECKED by default.   This means that *IF* you don't want your ID saved, you have to un-check the "Save ID" checkbox.This makes it

I am FURIOUS with AT&T's customer service. I lost my phone yesterday and am trying to figure what options I had to replace it. I spoke with online reps and either they don't have any answers (what use is a representative if they don't even know anything???) OR they close the chat before even trying

Any one know who to contact for escalation on continuously having billing issues and errors with Uverse products and promotions? My bill randomly went up $60+ after I received a set top boxer receiver replacement since my previous equipment failed. This happens EVERY TIME I contact technical support

I have been a long, loyal AT&T customer in for many years who has had several AT&T technicians come in to perform some service, but my most recent experience with technician Eddie (Eduardo Araiza) has unfortunately been very unpleasant. I actually had given him an excellent survey for him after his