Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (2.1K)

Relevance

Accepted Solution

Official Solution

Damaged device hasn't been found in Warehouse and I have proofs that it was returned to Flower Mound, Tx return center

Damaged device was sent back to assurion on April was delivered to Flower Mound Texas on May 07,2021. Now Assurion is saying that the device wasn't received. I have 2 weeks calling At&T and Assurion they have open almost 5 cases and nothing has been resolved. August 24, 2021 they were going to

Questions

243

6

0

Accepted Solution

Official Solution

How to Access Billing History using the myAT&T app

Check out more features on myAT&T.   Access up to 16 months of billing history When you login to the myAT&T app, select “Go to billing & payments”. Select “See previous bill activity”. Select “View bill & payment history” and Select a billing period desired. &n

Questions

3K

1

0

0

Accepted Solution

Official Solution

But a used phone saying it was unlocked

I just bought a renewed phone from amazon claiming to be unlocked but turns out the phone is not unlocked and under a installment plan can anyone help?

Questions

70

2

0

Accepted Solution

Official Solution

Software update issue

My phone is unlocked from AT&T and now used outside USA How can i update my phone because It says software version is up to date but its clearly not.

Questions

147

1

0

Accepted Solution

Official Solution

Traveling to Dominican Republic...need help!

My sister has a Samsung Evergreen Messaging Phone. She will be traveling to the Dominican Republic on vacation for a week. My question is, what will she need to add to her plan before she travels in order to make calls, text and send pics back to the U.S.??   TIA

Questions

6.7K

3

0

0

Accepted Solution

Official Solution

Online locker for photos

I just got a Samsung Infuse two weeks ago and switched over to ATT from another carrier.  This is also my first android phone so please be patient when I asked dumb questions.  Thanks ahead of time for that... I have searched all over the ATT sites and can't seem to find where in the world I go to r

Questions

35.5K

4

0

Accepted Solution

Official Solution

Problems with the phone on Sony Ion since update to ICS

I recently updated the os on my Sony Ion to ICS.  After the update it was glitchy.  It used up the battery very quickly, and ran much slower.  But it did still work.  I could send and receive calls and texts.  Well, for two days I could.  Then the phone shut and would not charge from the wall charge

Questions

2.7K

3

0

0

Accepted Solution

Official Solution

Problem with HTC Vivid! I need help!

I have a HTC Vivid.. it just decided it didn't want to turn on. When I plug in the charger, the little orange light won't come on.. but the screen will turn light grey like it wants to turn on, then it just goes black again. It was working fine last night before I went to bed, left it on the charger

Questions

17.8K

8

0

0

Accepted Solution

Official Solution

Upgraded to U-verse Max and only get 2.0 Mbps download if im lucky.

Yesterday I switched from Elite dsl to U-verse max (12 Mbps).  Ran a speed test and only hit a max of 2 mbps if im lucky, and average around 1.6 with my wired pc.  Uploading only .25 mbps and doesnt really change.  Ran a ping test and had 0% packet lose, 0 ms jitter and a ping of 26 which is great. 

Questions

8.6K

8

0

0

Accepted Solution

Official Solution

Closed

Device Software Update: Samsung Galaxy S5 (SM-G900A)

Hello Samsung Users!   As of 8/26/2016, Android Marshmallow has been released for the Samsung Galaxy S5!   Thank you to the community over on this thread; we couldn't have done it without you!   Check out att.com/softwareupdates or keep reading for more details.

Questions

4.4K

1

0

0

Accepted Solution

Official Solution

WiFi problems

I was noticing that my wifi fades in and out on my iphone4S while I'm at home. I tried to reset my network information and now it won't let me connect to my network at all. I know I'm entering the right password. How can I get connected now?

Questions

4.8K

7

0

0

Accepted Solution

Official Solution

Headphone jack problems iphone4

Recently my iphone 4 headphones stopped playing out of left side. Erased my personal data and headed to the genius bar. They cleaned out the jack and it worked fine on youtube as a test. Came home and restored the phone and left side dead again. Plays fine with blutooth headset but not wired headset

Questions

3.7K

5

0

0

Accepted Solution

Official Solution

iPhone upgrade but switching phones

I currently have an LG CU515, my wife has an LG C1500.  I have upgraded her line to an iPhone, but want to keep that for myself and give her my old LG.  I haven't received the iPhone yet.  What do I need to do to end up with the iPhone as my line and the LG CU515 as hers?

Questions

4.3K

1

0

0

Accepted Solution

Official Solution

No simultaneous voice and date on iPhone 5?

This doesn't seem right. If I'm taking a call on my new iPhone 5, I'm unable to do anything requiring a connection to the internet. Is anyone else experiencing this?

Questions

26K

70

0

0

Accepted Solution

Official Solution

Contacts on Iphone 4

Are the contacts on the Iphone 4 included in the backup to iTunes?Just wondering because i will be replacing one of the kid's Ip4 with an insurance replacement and i don't use an iphone so not familiar with what is included in a backup.She has not upgraded to ios6 yet, so would she also need to do t

Questions

8.3K

3

0

0

Accepted Solution

Official Solution

Swap iPhone SIMs, what happens?

I have two iPhones on a family plan, a 4s and a 3GS. Two questions: 1) Can I swap their SIMS, and if I do will the iPhones swap phone numbers? 2) Will their AT&T contracts, which have different expiration dates, move with the SIMs or stay with the physical phones? Any info, many thanks.

Questions

3K

3

0

0

Accepted Solution

Official Solution

Use of 4 family cell phones in Dominican Republic

I believe your site tells me that I am covered for unlimited talk and text for my iPhone as well as my wife's and our 2 daughter's cell phones, at a daily cost of $25 total ($10 for first phone plus $5 each additional). Is the $25 per day the only charge we will incur for any talking or texting, re

Questions

246

3

0

Accepted Solution

Official Solution

TV Guide

When checking an up coming programin the Channel Guide, I have noticed that the synopsis, (what the program is about), does not stay on long enough to fully read. It may switch to who the stars are and then to "when first aired". The latter 2 stay on longer than the synopsis which to me is more impo

Questions

4.6K

6

0

0

Accepted Solution

Official Solution

Messed up my order

My son is an airman in the Navy who also has COVID right now. He cannot leave his home.  His old phone died and I placed an order for a new on on ATT website FOUR times.  Each time they confirmed the order by sending me a verification code, which I sent back.  They confirmed the orde

Questions

151

1

0

Accepted Solution

Official Solution

unlock issue

iphone xs max imei - (Edited as per community Guidelines) is paid off but I keep getting message that its not paid off when I want to unlock the phone

Questions

188

7

0

Not finding what you're looking for?