Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.9K)

Relevance

Accepted Solution

Official Solution

What is City ID?

I just can't find a place to put this, but I figure the AT&T folks'll put it somewhere. After a call, City ID comes up. What is this?

Questions

78.2K

19

0

0

Accepted Solution

Official Solution

Lag/Ping spikes for past 3 days + UV Realtime Analysis

For the past three days I've had some serious lag issues making it nearly impossible to play online FPS games (constant warping/teleporting when trying to walk ingame). Last night I unplugged the RG for a good 30 seconds but that didn't fix the problem. This problem is constant... it happens all day

Questions

48.5K

8

0

0

Accepted Solution

Official Solution

Netflix Streaming Issue

Hello, I recently disconnected my TV service with U-Verse and downgraded my internet to the 12 Mbps plan. I have signed up for Netflix and have been having constant issues with their instant streaming. Anything I'm attempting to watch loads fine and plays on average for 15 minutes, then gives me a

Questions

7.9K

5

0

0

Accepted Solution

Official Solution

iPhone upgrade but switching phones

I currently have an LG CU515, my wife has an LG C1500.  I have upgraded her line to an iPhone, but want to keep that for myself and give her my old LG.  I haven't received the iPhone yet.  What do I need to do to end up with the iPhone as my line and the LG CU515 as hers?

Questions

4.3K

1

0

0

Accepted Solution

Official Solution

So no joy on using a router behind the 2Wire with more than 1 IP?

So thing were working "decently enough" when I was using a Netscreen 50 with 3 static IPs, 1 of them being mapped.It would get a few time out remoting in, which I always though was due to my TOE card, till now. I changed out my Netscreen to a Cisco 851w and all heck broke lose. I was getting time ou

Questions

2.2K

5

0

0

Accepted Solution

Official Solution

Unlock request for out of contract iPhone7 doesn't work

I have just upgraded from couple of iPhone7 to iPhone XS in late November. I made sure all the iPhone7 is not under any contact before upgrade. AT&T accounts shows that iPhone7(s) are not in my account. However, while trying to request for unlock at AT&T unlock portal, for one of the phones displays

Questions

191

3

0

0

Accepted Solution

Official Solution

Traveling to Dominican Republic...need help!

My sister has a Samsung Evergreen Messaging Phone. She will be traveling to the Dominican Republic on vacation for a week. My question is, what will she need to add to her plan before she travels in order to make calls, text and send pics back to the U.S.??   TIA

Questions

6.7K

3

0

0

Accepted Solution

Official Solution

help - auto-refill of data

I am a new user w/ATT [been with Verison for the last 8yrs] signed up for an initial $25 data pkg - I used little so I signed up for $5 auto refill - thinking it would maintain my balance + add the 200mb --- something cancelled my data pkg on the renual date???? the 1040000kb balance is gone!!! ---

Questions

2.7K

2

0

0

Accepted Solution

Official Solution

Contacts on Iphone 4

Are the contacts on the Iphone 4 included in the backup to iTunes?Just wondering because i will be replacing one of the kid's Ip4 with an insurance replacement and i don't use an iphone so not familiar with what is included in a backup.She has not upgraded to ios6 yet, so would she also need to do t

Questions

8.3K

3

0

0

Accepted Solution

Official Solution

AT&T's response to the recent flooding in Southeast Texas

Our thoughts are with everyone impacted by the recent devastating floods and our customers who have friends and family impacted by this disaster. AT&T is working around the clock to help the people impacted in Southeast Texas.   For the very latest information, please refer our AT&T Disaster Respons

Questions

1.5K

2

0

0

Accepted Solution

Official Solution

International Text Roaming

Recently have been having problems getting charged for international text roaming here in El Paso.  All my phones have international roaming turned off (it's the default setting).  AT&T has been cooperative in getting these charges off my bill, but I'm getting tired of calling them every month.  It

Questions

7K

11

0

0

Accepted Solution

Official Solution

Headphone jack problems iphone4

Recently my iphone 4 headphones stopped playing out of left side. Erased my personal data and headed to the genius bar. They cleaned out the jack and it worked fine on youtube as a test. Came home and restored the phone and left side dead again. Plays fine with blutooth headset but not wired headset

Questions

3.7K

5

0

0

Accepted Solution

Official Solution

But a used phone saying it was unlocked

I just bought a renewed phone from amazon claiming to be unlocked but turns out the phone is not unlocked and under a installment plan can anyone help?

Questions

61

2

0

Accepted Solution

Official Solution

Closed

Wireless: Understanding Your Bill/Helpful Links

Wireless:   Easy-to-Read Interactive Sample Bill   Understand Your First Bill   Prorated Or Partial Charges On Your Bill   How Rate Plan Changes Affect Your Bill   How Are The Taxes And Surcharges On My Bill Determined?   View Bill

Questions

38.8K

1

0

0

Accepted Solution

Official Solution

Who can manage my account in a store?

Who can manage my account in an AT&T store?

Questions

337

1

0

0

Accepted Solution

Official Solution

MGM tv, Sony Tv in favorites

Have the HD Premium tier with Redzone etc. I have added to my favorites MGM and Sony channels, but when I list my favorites they do  not appear. Redzone shows up. This on a VIP1216 STB. The channels show up ok in favorites on my other STB's. Do I need to reboot the STB to get them recognized?

Questions

1.1K

4

0

0

Accepted Solution

Official Solution

Microcell green 3G light blinking after 1 year - no resolution. Looking for suggestions please.

Hello folks! I have zero bars in my house so got a microcell.  Worked great for over a year.  Went on vacation and returned to find my 3g light blinking (all other lights solid green).  I've been through AT&T support for 3 weeks and we can't get a resolution.  I can't even activate it anymore.   I'm

Questions

26.7K

45

0

0

Accepted Solution

Official Solution

Forwarding incoming calls

Is it possible to have incoming calls to my LAN line forwarded to my hotel room while on vacation or to my Verizon wireless cell phone?  Thanks!

Questions

23K

4

0

0

Accepted Solution

Official Solution

Things to Know when Combining your Bill

  Combining your bill provides you with one bill from AT&T, which can include U-verse, Wireless, and DIRECTV Manage all your service in one account. All your services are on one bill. One overall easy payment to make when your bills are combined. Only one due date

Questions

22.6K

15

0

0

Accepted Solution

Official Solution

Way to track usage?

I'd like to monitor my U-verse Internet usage but it seems that the online usage tool does not even kick in until you get to 65% of the 250 GB. It seems I've never crossed that line. Any ideas on how to keep track of usage below 163 GB?

Questions

4.6K

5

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.