Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.

Official

Accepted

Unanswered

Advanced Filters

Search Results (2.2K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Swap iPhone SIMs, what happens?

I have two iPhones on a family plan, a 4s and a 3GS. Two questions: 1) Can I swap their SIMS, and if I do will the iPhones swap phone numbers? 2) Will their AT&T contracts, which have different expiration dates, move with the SIMs or stay with the physical phones? Any info, many thanks.

Questions

3K

3

0

0

Accepted Solution

Official Solution

Unlocked w580i Issues accessing internet, please help.

I just received in the mail my new w580i to replace my 4 year old one. The issue is I bought an unlocked (non-att) one. I can make phone calls and send plain texts just fine, but I cannot access the Internet or send SMS picture messages without setting it up further. Does anyone know how to go about

Questions

1.6K

5

0

0

Accepted Solution

Official Solution

Messed up my order

My son is an airman in the Navy who also has COVID right now. He cannot leave his home.  His old phone died and I placed an order for a new on on ATT website FOUR times.  Each time they confirmed the order by sending me a verification code, which I sent back.  They confirmed the orde

Questions

158

1

0

Accepted Solution

Official Solution

But a used phone saying it was unlocked

I just bought a renewed phone from amazon claiming to be unlocked but turns out the phone is not unlocked and under a installment plan can anyone help?

Questions

89

2

0

Accepted Solution

Official Solution

Hooking a printer into Residential Gateway

Hello, Is it possible to plug a printer into the gateway using USB (preferably) or Ethernet and have it show up as a print device on my UVerse home network? If so, please give any instructions on Trusts/Firewalls, etc. Right now it is shared throught a windows share on a desktop upstairs that I'd li

Questions

11.4K

10

0

0

Accepted Solution

Official Solution

Uverse Router Drops WiFi Connection with Android(s)

The gateway I use with Uverse continues to drop the wi-fi connections with my Kindle Fire and LG Thrill which are both Androids.  I am not sure if that is the issue because my work laptop running XP won't connect either, but not to converned with that, I hard wire it anyway.  Now, here is the kicker

Questions

9.8K

8

0

0

Accepted Solution

Official Solution

Upgraded to U-verse Max and only get 2.0 Mbps download if im lucky.

Yesterday I switched from Elite dsl to U-verse max (12 Mbps).  Ran a speed test and only hit a max of 2 mbps if im lucky, and average around 1.6 with my wired pc.  Uploading only .25 mbps and doesnt really change.  Ran a ping test and had 0% packet lose, 0 ms jitter and a ping of 26 which is great. 

Questions

8.6K

8

0

0

Accepted Solution

Official Solution

If you block a phone number, how is the party still able to leve a voice mail?

Ok, let's try this AGAIN! if you block a phone number, how is the blocked person still able to leave a voice mail? That doesn't make sense! What if the person is harrassing you?

Questions

44.7K

14

0

0

Accepted Solution

Official Solution

Closed

Wireless: Understanding Your Bill/Helpful Links

Wireless:   Easy-to-Read Interactive Sample Bill   Understand Your First Bill   Prorated Or Partial Charges On Your Bill   How Rate Plan Changes Affect Your Bill   How Are The Taxes And Surcharges On My Bill Determined?   View Bill

Questions

38.9K

1

0

0

Accepted Solution

Official Solution

Password for my RG statistics

I just recently had my RG replaced with the new 3801 HGV modem.  The wirelss network key works fine to access secure wifi, but the password does not work on resetting the statistics that I collect occassionally on my PC.  I had used a different password with my previous RG, but that password does no

Questions

1.6K

2

0

0

Accepted Solution

Official Solution

Apple 12 mini switch to the prepaid card

I see my apple cell and the internet on the same page from your site. Can AT@T separate my cell bill and my internet before switching the normal cell to the prepaid card? My budget is tight since I'm handicapped now. 

Questions

39

1

0

Accepted Solution

Official Solution

Have an old house with Coax cable. do I need to up date whole house with CAT 5 or whatever

Most of my U-verser receivers are connected by coax cable, and they just sent me the new gateway. It does not work unless you have ethernet capabilities. Which, of course, I do not. Any suggestions?

Questions

156

2

0

Accepted Solution

Official Solution

Closed

Internet Connectivity Helpful Links

AT&T's Speed Test   What are these web error messages?   Verify the setup of your DSL modem or gateway   Understand the status lights on your modem or gateway   Troubleshooting your AT&T High Speed Internet connection   Troubleshooting slow speeds   Troubleshoot and resolve Internet issues  

Questions

16.4K

1

0

Accepted Solution

Official Solution

Internet Connection Availability

Is there any way i could be provided with a way to communicate with a representative concerning the availability of fiber optic internet where i live. I am an online student and internet connection is an important part of my daily life. I live in the middle of town and all the neighbors that are aro

Questions

78

2

0

Accepted Solution

Official Solution

Inconsistent Internet Speeds

Hello,   I am paying for internet speeds that are within the 100 mbps range. However, I've noticed that my internet speeds are inconsistent across various devices. For example, my Amazon 4k Firestick and Playstation 4 (Not far from my router) record an average of an extremely slow 1-3 mbps after run

Questions

350

1

0

Accepted Solution

Official Solution

Closed

ATT.Com Redesign!

Hello AT&T Customers!   As many of you have noticed, att.com has undergone some changes to improve the customer experience!   We’re excited for the changes, and hope you are too; keep reading for a behind the scenes look into our enhanced site!

Questions

616

1

0

Accepted Solution

Official Solution

How to record from uverse DVR to VHS

Hi Everyone.  I have searched the web and followed instructions from web findings and still cannot record the movies from the DVR onto the VHS. I have an Emerson DVR/VCR combo model # EWD2202. I connected DVR output to VCR input and VCR output to TV input. I watch the movie on the DVR and press reco

Questions

6.1K

10

0

0

Accepted Solution

Official Solution

International Text Roaming

Recently have been having problems getting charged for international text roaming here in El Paso.  All my phones have international roaming turned off (it's the default setting).  AT&T has been cooperative in getting these charges off my bill, but I'm getting tired of calling them every month.  It

Questions

7K

11

0

0

Accepted Solution

Official Solution

Closed

Helpful Links - Billing

The following are helpful links for U-verse Billing related questions...   Account Management:   Learn about the AT&T Access ID   myAT&T Online Account Management User Name & Password Guide   Changing and resetting your AT&T passwords   Registration for Online U-verse Account   AT&T U-verse Prima

Questions

25.1K

1

0

Accepted Solution

Official Solution

Can I use an unlocked older iphone to replace my dumb phone for my AT & T phone service?

I have an used unlocked Phone that my daughter had on her at&t account that she replaced. I have an AT &T cell phone (dumb phone) and want to upgrade my AT &T service to be able use the smart phone. First can I do this and second do I have to sign up with a 2 year contract with AT & T ? Thanking you

Questions

3.8K

2

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.