
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
After looking & testing & formating the SD card, I cannot find a solution to my issue. I was wondering if anyone else was having this issue / found a fix for it? Every time I reboot my device, all of my ringtones, notification tones, & alarm tones get reset to something that is already on the devic
Questions
•
Android
Accepted Solution
Official Solution
I keep having the same issue and have had the phone warrantied once for this already. When my phone is on and booted, when I click on the button to take my phone out of sleep mode, the screen will come up where I am supposed to slide the bar down to unlock the phone. However, the screen will freez
Questions
•
Android
Accepted Solution
Official Solution
When I sign into to my e-mail I am automatically being signed into Messenger. How can I turn this off?
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
Check out more features on myAT&T. How to Compare your Previous Bills Login and select “Go to billing & payments”. Scroll to “Compare bills” and select “Show more”. -ATTU-verseCare
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
I was forced to get a NVG599 router after using 2wire 946 before. Since then my slingbox will not work. Att wants to charge me $15 extra a month in order to open a port so I can use it. I don't think it is right since before changing modems everthing worked fine. I also didn't have to rent a mo
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
I need a way to get over 5,000 text messages printed, and I need the easiest way to do this. I don't have time to email individually to my email and print. My SMS back-up is not saving everything properly. Any easy way to do this? Also, is there an easy way to save my voicemails for longer than
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
This morning when I looked at my phone, I noticed the AT&T icon was missing from the top left corner but I could still make calls so I didn't think anything was wrong. It wasn't until I went to send a message and couldn't. I also can't receive anything. I can't understand why because I'm on a family
Questions
•
Apple
Accepted Solution
Official Solution
My divorce will be final and I want to remove my line from the family plan. Is this possible or will I have to start a new account and a new contract and try to keep my old number that way?
Questions
•
Wireless Account
Accepted Solution
Official Solution
On my plan, I am available for an upgrade on my 3GS. My daughter is not yet eligible on her plan, which I pay for as one of the phones on our overall plan. Is it possible for me to get the upgraded phone on my plan and give her the 4S to use with her number, keeping my 3GS on my number? Then, later,
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
Hi, I am from Brazil but use to be a student in Charlotte. I have a prepaid account. I had to get back to my country because of the virus, and now I can not cancel my plan. Please help me out because I alreday paid 1 month without using my phone, just I am in autopay so I can not cancel it. I try t
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
I'd like to add my own router and firewall. What steps will I need to take? I understand I can't remove my current AT&T router.
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Several days ago I moved my SIM card from a Samsung Google Nexus S (with Android 2.3) to a Nexus Galaxy (with Android ICS 4.0). The phone, web surfing, email, and many other functions work fine.Today I got my first voicemail message. I tried to select voicemail and it reports: New voicemailVoicemail
Questions
•
Account Features
Accepted Solution
Official Solution
How much is the new u-verse wireless receiver and does it really work well? Thanks
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
Received the following email from prodigy.net! Mail Center {personal content removed for safety} Doesn't seem possible that it's valid, it asks for my password! Due to the congestion in all prodigy.net users and removal of all unused prodigy.net Accounts, prodigy.net would be shutting down al
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
I have Uverse/2-wire3800hgv working flawlessly for years. I got a new iMac and AirPort Extreme that I put into bridge mode so the 3800hgv passes out the IP addresses. I use this 2-wire for my Windows computers wireless (works great for years!) and the AirPort for my iPad and iMac wireles....works
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I need the uverse remote code for Pioneer Elite VSX-21 Multi Channel Receiver.
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
Closed
Hello Samsung Users! As of 5/17/2016, Android Marshmallow has been released for the Samsung S6 & S6 Edge! Thank you to the community over on this thread; we couldn't have done it without you! Check out att.com/softwareupdates or keep reading for more details.
Questions
•
Samsung
Accepted Solution
Official Solution
I have bought iphone used from america locked and I can’t unlock it I’m not the first user i don’t know the account of the first user and i cant reach him i want to request to unlock it or know the payment plan I have the imei code and the serial no and my icloud on it anythi
Questions
•
Apple
Accepted Solution
Official Solution
If you are having issues, get more information on the forums about Troubleshooting your DVR and Troubleshooting your Streaming Applications. Videos available on U-verse On Demand can be viewed on the "Watch Option" feature on the U-verse App. However, videos recorded on the DVR cannot be v
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
Regular issues with the wifi on the RG have led me to find a solution that removes its wifi from my home. I am wondering if there is a setup that will allow the RG to handle the TV connections, and the WNDR3400 I have to handle all the computer connections and wifi? I have 1 tv on coax, and another
Questions
•
AT&T Internet Equipment