
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Hello, I know there has to be a way to do this.. If my phone has been idle for while and is locked (no passcode) and I get a phone call with the ringer on - how do I decline the call? Let me explain.. When the phone rings - the screen illuminates and my lock screen comes on (not the screen that asks
Questions
•
Apple
Accepted Solution
Official Solution
I need a way to get over 5,000 text messages printed, and I need the easiest way to do this. I don't have time to email individually to my email and print. My SMS back-up is not saving everything properly. Any easy way to do this? Also, is there an easy way to save my voicemails for longer than
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
I received a note saying AT&T Mobile Content Share will be discontinued on August 31, 2012, and that I will no longer be able to access your photos and videos. I have saved many pictures and a video or two, but I saved them to my SD card on my cell phone. Will they be affected by the discontinuati
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
I just received an email asking me to accept billing responsibility from my company. The email contains no link to accept.Can anybody help me with this other than calling or going by a retail store to complete the transfer process, so I wont be charged the transfer fees??
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I just want to verify that when my daughter calls me from France with her cell phone to either my cell phonle or land-line that I do not get charged anything.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I have been using an att gophone for a year, $60 unlimited talk and text, we chose that plan cause the text messaging to other countries, but I know very little about it, does somebody know about the instant messaging? also read about that the $50 unlimited talk and text has the same features so I
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
I recently received my U-verse paper bill from AT&T stating my current balance. It displays that I owe $6.95 by December 19, 2012. A couple days later, I received a notice that my bill is now available to view online. The balance now shows I owe $24.06 by December 29, 2012. Which bill am I required
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
Greetings! I am considering changing my U200 package to U-Basic because I just don't watch enough television to warrant paying (what ends up totalling) $140.00/month. I would like to swap to U-Basic to keep my internet, voice, and local channels (for news and FOX/ABC football games). My first questi
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
I am moving out of US for 4 months and so wont be using my ATT prepaid. What do i need to do so that i dont have to pay for those 4 months and will resume once I come back in August.
Questions
•
Account & Usage
Accepted Solution
Official Solution
Interpreting your Residential Gateway indicator lights Backup Battery for my Optical Network Terminal U-verse Total Home DVR Enable or Disable the firewall in your DSL modem or gateway
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Regular issues with the wifi on the RG have led me to find a solution that removes its wifi from my home. I am wondering if there is a setup that will allow the RG to handle the TV connections, and the WNDR3400 I have to handle all the computer connections and wifi? I have 1 tv on coax, and another
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
AT&T replaced my modem (3800HGV-B) which had an AUX port that I could plug my phone/fax into directly on the modem in the same room with a new modem (3801HGV) which does not have the AUX port. Any ideas on how to hook up my phone/fax to the modem since the line 1/2 feeds the rest of my house lines.
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Hello everyone. Last week I ordered the new wireless STB and I am very happy with it, but, I had no idea that I would have to plug in a access point into a port on the RG. I was already using all four of them before, now I need one more. Anyone nknow of any ideas that I can use that would make thi
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
When I signed up for AT&T DSL service, I forgot to inquire about how much storage is available to upload files? This is something that I've taken for granted since the days of dial up. When I asked a tech support guy what the URL was to access it (my guess would be username.home.att.net) and the F
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
Closed
It appears that many of us have experienced a surge of telemarketing calls and/or spam text on our wireless devices. Below are some helpful links that detail some suggestions to alleviate these pesky nuisances! How do I stop Telemarketers from sending me text messages or calls? Block Spam Text
Questions
•
Wireless Account
Accepted Solution
Official Solution
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
Closed
Need help installing your Uverse receiver? Do you want to use your Xbox360 as a receiver for Uverse TV? Are you moving your Uverse equipment? Here are some helpful links that will help guide you! How many receivers can I order? AT&T U-verse TV Wireless Recei
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
I was reading through the upgrade process that - after 5 days - once I receive the upgraded device - my old phone will be disconnected and service will be activated to the new sim card and new phone? is that true?
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
Got a new Dell Streak 7 Android 2.2 Wi-Fi tablet. Using the default security settings, it won't connect unless I disable the security. I tried each all of the different protocols also, same results. Android 3.2, the latest for tabs is supposed to have improved Wi-Fi. I got the OTA notification fo
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
This morning when I looked at my phone, I noticed the AT&T icon was missing from the top left corner but I could still make calls so I didn't think anything was wrong. It wasn't until I went to send a message and couldn't. I also can't receive anything. I can't understand why because I'm on a family
Questions
•
Apple