
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I'm not a noob when it comes to my mac, but I don't know much about networking. This problem has me really stumped: For months, my iMac was connected to my U-verse router via ethernet, by way of my time capsule as a router. Connecting to the internet via time capsule airport works fine. No proble
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
Hi, can I have access to my message’s chat history from My ATT account ? If yes, can I have any monthly chat history? or that is any Window of time which this option is not possible to have it.
Questions
•
Wireless Account
Accepted Solution
Official Solution
Hello, I am paying for internet speeds that are within the 100 mbps range. However, I've noticed that my internet speeds are inconsistent across various devices. For example, my Amazon 4k Firestick and Playstation 4 (Not far from my router) record an average of an extremely slow 1-3 mbps after run
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I filed an insurance claim on October 28, 2020. I mailed the defective device back on November 9, 2020 using the prepaid shipping label and packaging provided by AT&T. USPS has not updated transit information since November 10th. . The last status is shown as "delivered to the agent." AT&T
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I recently moved back to AT&T from Verizon and have tried 3 times to either create a new account or combine accounts (I'm also an internet customer). Today is the 4th attempt. I have not received any correspondence from AT&T (email or mail) that would educate me as to what my account number
Questions
•
Wireless Account
Accepted Solution
Official Solution
I have been going back and forth between ATT trade in and Customer care for the past four months. I traded my old phone and was sent in to the wrong facility. Contacted them and was given a case to forward my trade in phone to the correct facility in Tennessee. After few months, I again contacted b
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Looking for How to CHANGE your Wi-Fi Name and Password? Check out more features on myAT&T. How to Find your Wi-Fi Network Name and Password Login to the myAT&T app. Scroll and select “Fix it now! Support tools”. Select “Manage my Wi-Fi” and view your in
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
I would like to know when fiber internet will be on my street. There are people 2 streets over that currently have fiber internet. I am paying the same amount for 10m dsl that they are paying for 300m fiber. There seems to be no rush to get fiber to customers like myself.
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
I am having trouble properly configuring this AT&T 2Wire 3600HGV modem for my network. Maybe someone is aware of a different firmware for this product? I am completely aware of how to setup the DMZ mode & router behind router setup in these boxes but that is NOT the point. (We have supported firewal
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Have A Sharp aqous TV My ATT Remote Will Not Work With The Converter Box But With The TV
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
Do I get to keep my sbcglobal.net email accounts after I cancel the AT&T DSL service? Please provide me a link to this information on the AT&T site. I have heard conflicting information.
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
After looking & testing & formating the SD card, I cannot find a solution to my issue. I was wondering if anyone else was having this issue / found a fix for it? Every time I reboot my device, all of my ringtones, notification tones, & alarm tones get reset to something that is already on the devic
Questions
•
Android
Accepted Solution
Official Solution
I have beeing using go phone for almost 2 years, and when I first bought it I set up my account through the site and I was able to refil my account via website. I have been refilling by phone lately, and now I tried to go back to the website and it seems changed. I do have account, but when I try to
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
I want to switch my number to Verizon, but want to keep my old AT&T plan so my son can have it. Does anyone have experience with doing this? Is This possible?
Questions
•
Wireless Account
Accepted Solution
Official Solution
I haven't been able to get a firm answer anywhere. Thanks!
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Hi, I am from Brazil but use to be a student in Charlotte. I have a prepaid account. I had to get back to my country because of the virus, and now I can not cancel my plan. Please help me out because I alreday paid 1 month without using my phone, just I am in autopay so I can not cancel it. I try t
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Closed
The following are helpful links for email access and/or configuration... Set up an email client for AT&T email (Must specify email program) Email server settings (POP and SMTP) Set up email on my wireless device AT&T Webmail Set up AT&T email Troubleshooting your AT&T email (Must specify
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
Closed
The following are helpful links for Internet setup/configuration and/or troubleshooting... How do I set up DSL service on my new computer? Installing your AT&T High Speed Internet service (Must specify AT&T equipment make/model) Installing your AT&T High Speed Internet service with a non-AT&T
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
I recently received my U-verse paper bill from AT&T stating my current balance. It displays that I owe $6.95 by December 19, 2012. A couple days later, I received a notice that my bill is now available to view online. The balance now shows I owe $24.06 by December 29, 2012. Which bill am I required
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
I have bought iphone used from america locked and I can’t unlock it I’m not the first user i don’t know the account of the first user and i cant reach him i want to request to unlock it or know the payment plan I have the imei code and the serial no and my icloud on it anythi
Questions
•
Apple