
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Learn How To Recover Your iPhone Data and How To Create a Backup If data was erased because of a restore or factory reset you had to perform on your device, there are some options to restore what was lost! Note: Most restore options are downloaded from the cloud. In some
Questions
•
Apple
Accepted Solution
Official Solution
Need extra time to make a payment? Not to worry, with the myATT app, you have the ability to schedule a late payment and setup a new payment method! Setting Up A Late Payment/ Splitting Your Payment Go to Make a payment arrangement to see your available payment options. Pick the date you
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Connecting your Nintendo Switch to Wi-Fi Make sure you have your Wi-Fi information. Place the Nintendo Switch within 10 feet of the wireless router to ensure a strong wireless signal. On the Nintendo Switch console, select "Settings" from the HOME Menu. Select “Internet”, and t
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Closed
Streaming is available on the U-verse app for iOS, Android and Amazon devices. Watch your favorite shows virtually anywhere, anytime, manage your DVR and use the app as a remote control.* More info. *Requires qualifying device and data connection. Access to content varies by device
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
Closed
Have questions about the new Internet Data Plan? Visit our site for facts about your data plan! -ATTU-verseCare
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
Closed
Amazon Fire TV brings a world of entertainment to your house. Find out how to get it connected. Connect your Device Turn on your Amazon Fire TV/Stick. Select Settings from the menu. Select Network. The TV automatically detects nearby networks. Select your preferred network. If your p
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
AT&T Locker is being discontinued on September 27, 2017. Update: 9/22/2020 - Customers are no longer able to download their information at this time. Backup Alternatives For those with AT&T Protect Plus, you will be able to backup 50Gb of your information here. This product i
Questions
•
Account Features
Accepted Solution
Official Solution
Closed
Take a look at the video below to program your remote: If you are having issues with your remote, check out this post on How to Troubleshoot your Remote, for more advanced troubleshooting steps. If you have any issues concerning your U-verse Remote, please send us a detail
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
Learn why your hotspot may not be in the best place to get a signal There are a few reasons why you may be having trouble with your HotSpot connection: Device or Electronics near your HotSpot Walls & Building design The number of people surfing or streaming How far away you
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
If my friend gave me an iPhone as a gift and he forgot his Apple ID password and we tried using recovery mode but then phone is in activation lock. How do I get a receipt of proof of purchase so apple can UN ACTIVATION LOCK MY DEVICE. If I give you the serial number and IMEI number can you please he
Questions
•
Apple
Accepted Solution
Official Solution
Closed
Learn how to get your internet back up and running Therefore something is wrong and you need to get it fixed! Luckily getting your internet back up can be easy and simple as resetting the modem. By doing this you can: Improve slow or low speeds Get back in service (loss of internet) Improve poor
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
AT&T and Yahoo are making your email more secure. The new security implementation, also known as Open Authentication(OAuth), works by encrypting your credentials to better protect them from hackers. During this change, you may have trouble logging into some email applications. Not to worry, ther
Questions
•
AT&T Mail Login & Security
Accepted Solution
Official Solution
Closed
Help with Reverse DNS or PTR request.
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
Submit a repair ticket Note: If you need to speak to someone about an urgent matter, contact our chat support 24/7 - scroll down to find the chat option.Submit a repair ticket Go to www.att.com/repair. Select the Telephone icon in the middle of the page. Enter your home phone number and the
Questions
•
AT&T Phone Features
Accepted Solution
Official Solution
Closed
Learn how to resolve most issues fast and easy You'll find some fast fixes for our top 3 issues for our products. Below that, more information on how to resolve, improve, and understand how your services work. Key New Items 3G Sunset is here: Learn why your device isn't making calls. AT&T Fi
Questions
•
Account Features
Accepted Solution
Official Solution
Remote Call Forwarding is an easy way to turn on Call Forwarding when you’re away from home. With remote access, you can use any phone to redirect your calls to a number where you can be reached. To use the service, you'll need a special access telephone number and PIN. If you alread
Questions
•
AT&T Phone Features
Accepted Solution
Official Solution
Closed
Important time sensitive return policy Failure to return your equipment within 21 days from the date the order for new equipment was placed will result in an equipment charge of $150 per unit to be billed to your account or credit card. We encourage you to initiate your return within 10 days to
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
VPN & The AT&T Wireless Internet HotSpot If you are wondering how to set up a VPN with the AT&T Wireless Internet HotSpot, we have you covered. What you need to do From a device that is connected to the AT&T Wireless Internet network, open a web browser and go to
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Note: Extreme weather or other factors can cause downed lines, including electrical lines. Always call your local authorities in an emergency situation. Never approach a downed wire yourself. To report a unburied wire, exposed cable, or compromised man-hole covers both AT&T customers and
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
We know that some of our members are wondering how DIRECTV NOW will affect their AT&T Mobile Wireless plan. We have a few the answers below for commonly asked questions. Streaming and Your AT&T Mobile Device If you’re a DIRECTV NOW and AT&T Wireless customer, streaming most DIRECTV NOW movies an
Questions
•
Wireless Billing