
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Closed
Brilliant. In every way. iPhone XR features the most advanced LCD in a smartphone—a 6.1-inch Liquid Retina display with industry-leading color accuracy and an innovative backlight design that allows the screen to stretch into the corners.1 Six stunning new finishes. Advanced Face ID
Questions
•
Apple
Accepted Solution
Official Solution
Like your car, your smart devices need a routine tune-up. Below you will find tips on how you can improve performance on your device and keep it secure. The Basics – Updates, Storage & Battery Performance Updates Updates are important. Not only can they improve device performance, but can
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
There are many things that can impact your streaming experience like: The environment of your streaming device. Your internet plan. The type of connection you use to access the internet (Wired or Wi-Fi). The location and environment of the modem. You will find some simple solut
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Peace Of Mind Just Got A Lot Easier The AT&T Community Team is proud to announce that Secure Family will now work with your mobile carrier! It give you the tools to help you keep an eye on your children (monitor up to 10 devices) and keep their online experience safe. Your family secur
Questions
•
Account Features
Accepted Solution
Official Solution
Have a New Years resolution? Is one of those getting fit? Need a little help? Bring MMA World Champion George St-Pierre(GSP) into your workout! You can become your best with TOUCHFIT TV-Georges St-Pierre, offering hundreds of workouts from the MMA champion. Wi
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
It’s the age-old question, “is my phone waterproof?” The short answer, not exactly. Most recent devices are water-resistant. This means your device can survive short dips in the tub and are safe from splashes of water. What does IP Mean? It is a measurement of resistance, from dus
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
I would like to know when fiber internet will be on my street. There are people 2 streets over that currently have fiber internet. I am paying the same amount for 10m dsl that they are paying for 300m fiber. There seems to be no rush to get fiber to customers like myself.
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
Nest Thermostat You are able to use your Nest Thermostat without connecting online, but to gain access to all its other awesome features, you will want to connect it to your internet. Follow the steps below to get connected. Connecting your Nest Thermostat Press the Ring to bri
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Learn What You Need For AT&T Fiber Speed First, AT&T Fiber requires the right hardware. If your device(s) is not compatible with gigabit speeds, you may not be able to take advantage of the plan/ speed you are subscribed to. Check out what you need below! Before troubleshooting, you'll wa
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Closed
Hi all! The amount of calls you can block with Digital Phone has been increased from 20 to 100! You can now block more of those pesky calls! You have two options to enable and setup this feature: Online: Log into your account via att.com Hover over the banner and select Home Phone then Mana
Questions
•
AT&T Phone Features
Accepted Solution
Official Solution
Learn why your app is not working, fixes, and how to report problems Did you try to launch an app but nothing happened? Try our troubleshooting steps below: Force close the app and relaunch it - varies on phone, browser, or device operating system
Questions
•
Device Features
Accepted Solution
Official Solution
I have personally used AT&T Device Protection... twice within 6 months. Life happens don't wait until it's too late you get Device Protection or a case for that matter! Learn about AT&T's Device Protection below or file a claim. If you are thinking, "I wish I would have enrolled when
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
Combining your bill provides you with one bill from AT&T, which can include U-verse, Wireless, and DIRECTV Manage all your service in one account. All your services are on one bill. One overall easy payment to make when your bills are combined. Only one due date
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
We all know life is busy! Paying bills can be time consuming and we all know time is valuable! Save some time by enrolling into autopay! How To Enroll in AutoPay! Go to AutoPay. If you have multiple accounts, select the account you want to sign up for AutoPay. Toggle AutoPay On.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
3 Ways AT&T Brings The Internet To You! With advancing technology, AT&T is able to provide more ways for you to connect! Just because AT&T home internet is not available, does not mean other options are not! Check out how AT&T brings the world to you and how you can connect
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
Closed
If you need to contact us, you have the ability to chat with one of our support agents all from the comfort of your home computer or smart device. You do not have to call in and can address technical and billing questions or concerns. You can also use the myATT app to troubleshoot you
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
AT&T PREPAIDSM service cancels 60 days after your balance expiration date as long as autopay is not setup. If autopay is setup, you must cancel autopay to cancel service. To cancel AutoPay for your AT&T PREPAID account, perform the following: Sign into your account (Your in
Questions
•
Account & Usage
Accepted Solution
Official Solution
Not to worry! Below are a few things you can do to restore functionality and get back to enjoying your U-verse service! Before you begin troubleshoot your remote, know this. The remote uses light to send the signal to the receiver. If anything is blocking the receiver, this can affect f
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
Learn what could be causing the website not to load and how to resolve Are websites not loading? Is your browser running a bit sluggish? Having trouble with att.com? Check out the fixes below to resolve things like: Website loading issues Virus issues that may be slowing down your computer The dre
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
Phone Not Working After Moving SIM Card Got a new phone? Want to switch between phones? No matter what the reason, changing out the SIM card and getting your phone working is very easy. Swap SIM card To swap a SIM, sign in to your myAT&T account to complete the following steps. If you’re
Questions
•
Other Phones & Devices